Misty Douglas
jeannette.stracke66@yahoo.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Two weeks for a refund on an order that was lost in transit. | 75088063Order arrived damaged | Misty Douglas |  Leonard Waters-Howell | Feb 21, 2026, 1:16 AM |
| 4/5 | Smooth signup. The intro samples took a week to arrive but they were great. | 14849599Cancel subscription / Auto-replenish | Misty Douglas |  Mr. Cade Senger | Feb 18, 2026, 9:23 AM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 28589570Gift card balance question | Misty Douglas |  Garth Dooley | Feb 14, 2026, 7:48 AM |
| 9/11 | Bloom understands what a beauty customer actually wants. | 49941574Missing items in shipment | Misty Douglas |  Lily Raynor | Dec 14, 2025, 7:44 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 34343261Gift card balance question | Misty Douglas | Lily Raynor | Nov 30, 2025, 12:19 PM |
| 4/5 | Solid first impression. The welcome email was a little overwhelming. | 55174728Gift card balance question | Misty Douglas | Garth Dooley | Nov 26, 2025, 7:04 PM |
| 4/5 | Friendly chat, fixed the issue. Took two tries to get the right shipping label. | 38385535Refund not received | Misty Douglas |  Mr. Lonie Hudson | Nov 21, 2025, 3:16 AM |
| 3/5 | Got my points back but the agent forgot to ship the replacement. | 15914036Cancel subscription / Auto-replenish | Misty Douglas |  Chaz Renner | Oct 4, 2025, 2:45 PM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 10820400Store experience feedback | Misty Douglas |  Jacklyn Dare | Sep 19, 2025, 3:28 PM |
| 3/5 | Average. Got a partial refund instead of full and didn't really get why. | 23416910Gift card balance question | Misty Douglas |  Eula McKenzie | Sep 16, 2025, 2:45 PM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 49474186Wrong shade sent | Misty Douglas |  Vilma Gusikowski | Aug 14, 2025, 4:02 PM |
| 5/5 | Honestly the best customer service in beauty. Always feels personal. | 19949895Klarna / Afterpay split issue | Misty Douglas | Jacklyn Dare | Jul 24, 2025, 3:50 AM |
| 2/5 | Promised a callback that never came. | 33080828Order arrived damaged | Misty Douglas |  Yazmin Jast | Jun 2, 2025, 9:08 PM |