Savanah Shields
eino62@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 21373872 | Gift card balance question | Closed | Normal | Savanah Shields | — |  Darryl Jacobi | Phone | refundvip | 9h | ○Sent, no reply | — | — | — | May 21, 2026 | May 25, 2026 |
| 43024462 | Missing samples in order | Pending | Low | Savanah Shields | — |  Garth Dooley | appinfluencerfragrance | - | —Skipped | — | — | — | May 11, 2026 | - | |
| 99072870 | Address change after shipping | Solved | High | Savanah Shields | — |  Vilma Gusikowski | Phone | — | 3h | ●Responded | 5/5 | — | — | May 7, 2026 | - |
| 16015648 | Wrong shade sent | Pending | Low | Savanah Shields | — |  Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Apr 29, 2026 | - | |
| 92070554 | Missing items in shipment | Pending | Normal | Savanah Shields | — |  Mr. Cade Senger | viployaltysamples | - | —Skipped | — | — | — | Apr 23, 2026 | - | |
| 12504100 | Where is my order? | Solved | Urgent | Savanah Shields | — | Garth Dooley | — | 9h | ●Responded | 1/5 | — | — | Apr 19, 2026 | - | |
| 74091633 | Wrong shade sent | Closed | Normal | Savanah Shields | — |  Julie Hodkiewicz | Chat | shippinginfluencershade-match | 1d 14h | ●Responded | 4/5 | — | — | Apr 17, 2026 | Apr 25, 2026 |
| 22103005 | Lost package follow-up | Pending | Normal | Savanah Shields | — |  Katrina Johns | — | - | —Skipped | — | — | — | Apr 7, 2026 | - | |
| 14159748 | BOPIS order cancelled at store | Solved | Normal | Savanah Shields | — | Mr. Cade Senger | Chat | samplesloyalty | 1h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - |
| 92394348 | App login problem | Solved | Normal | Savanah Shields | — |  Leonard Waters-Howell | Chat | vip | 2h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - |
| 31140269 | Order arrived damaged | Solved | Normal | Savanah Shields | — |  Lily Raynor | — | 23h | ●Responded | 9/11 | — | — | Mar 11, 2026 | - | |
| 63533472 | Refund not received | Solved | Normal | Savanah Shields | — |  Amely Pacocha | Chat | — | 1h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - |
| 43555665 | App login problem | Closed | Normal | Savanah Shields | — | Julie Hodkiewicz | Chat | — | 3h | ○Sent, no reply | — | — | — | Feb 25, 2026 | Feb 28, 2026 |
| 43346168 | Allergic reaction concern | Closed | Low | Savanah Shields | — |  Mr. Skyla Trantow | Social | samplesloyalty | 2d 13h | ⊘Not fired | — | — | — | Feb 21, 2026 | Feb 28, 2026 |
| 53262696 | BOPIS order cancelled at store | Solved | Low | Savanah Shields | — | Darryl Jacobi | Chat | — | 2h | ⊘Not fired | — | — | — | Feb 20, 2026 | - |
| 97802765 | Klarna / Afterpay split issue | Closed | High | Savanah Shields | — | Lily Raynor | Social | loyaltyinfluencer | 1h | ⊘Not fired | — | — | — | Feb 19, 2026 | Feb 22, 2026 |
| 15574234 | Allergic reaction concern | Closed | High | Savanah Shields | — | Vilma Gusikowski | Chat | bopis | 10h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 24, 2026 |
| 42952402 | Price match request | Solved | Normal | Savanah Shields | — |  Yazmin Jast | Chat | — | 2d 22h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - |
| 95203487 | Restock alert for backorder | Closed | Normal | Savanah Shields | — |  Kip Schroeder IV | Phone | gift-cardvip | 5d 3h | ●Responded | 7/11 | — | — | Jan 30, 2026 | Feb 7, 2026 |
| 96006010 | Pro discount enrollment | Closed | Normal | Savanah Shields | — | Amely Pacocha | Chat | — | 2h | ●Responded | 5/5 | — | — | Jan 22, 2026 | Jan 29, 2026 |
| 77596213 | Restock alert for backorder | Closed | Normal | Savanah Shields | — | Lily Raynor | — | 6h | ○Sent, no reply | — | — | — | Jan 21, 2026 | Jan 24, 2026 | |
| 39058099 | BOPIS pickup not ready | Solved | Normal | Savanah Shields | — | Leonard Waters-Howell | refundshade-matchapp | 4h | ○Sent, no reply | — | — | — | Dec 23, 2025 | - | |
| 99589609 | Insider tier issue | Open | Low | Savanah Shields | — |  Kaela Friesen | fragranceshade-match | - | —Skipped | — | — | — | Dec 23, 2025 | - | |
| 36939742 | Cancel subscription / Auto-replenish | Closed | High | Savanah Shields | — |  Steve O'Conner | Chat | damagedloyalty | 1d | ○Sent, no reply | — | — | — | Dec 20, 2025 | Dec 22, 2025 |
| 12686304 | Shipping cost question | Solved | Normal | Savanah Shields | — | Steve O'Conner | Phone | returns | 4h | ⊘Not fired | — | — | — | Dec 18, 2025 | - |
| 86864765 | Missing samples in order | Solved | Normal | Savanah Shields | — |  Eula McKenzie | influencer | 9d 7h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - | |
| 52844103 | Question about product ingredients | Closed | Low | Savanah Shields | — | Garth Dooley | app | 16h | ●Responded | 9/11 | — | — | Dec 15, 2025 | Dec 21, 2025 | |
| 00802459 | BOPIS order cancelled at store | Solved | Normal | Savanah Shields | — | Julie Hodkiewicz | samplesshippingfragrance | 13h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | |
| 30303176 | Wrong shade sent | Closed | Normal | Savanah Shields | — | Vilma Gusikowski | — | 13h | ●Responded | 5/5 | — | — | Dec 8, 2025 | Dec 11, 2025 | |
| 98836975 | BOPIS pickup not ready | Closed | Normal | Savanah Shields | — | Leonard Waters-Howell | shade-matchbopis | 19h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 12, 2025 | |
| 98878888 | Foundation match help | Solved | Normal | Savanah Shields | — | Katrina Johns | Chat | returnsappdamaged | 2h | ⊘Not fired | — | — | — | Nov 27, 2025 | - |
| 25427812 | Refund not received | Solved | Normal | Savanah Shields | — | Vilma Gusikowski | shade-matchbopis | 3h | ○Sent, no reply | — | — | — | Nov 19, 2025 | - | |
| 14013776 | App crashes at checkout | Solved | Low | Savanah Shields | — | Vilma Gusikowski | — | 2h | ●Responded | 3/5 | — | — | Nov 18, 2025 | - | |
| 26241489 | Order arrived damaged | Solved | Normal | Savanah Shields | — | Julie Hodkiewicz | — | 1h | ○Sent, no reply | — | — | — | Nov 5, 2025 | - | |
| 45826935 | Gift card balance question | Closed | High | Savanah Shields | — | Mr. Lonie Hudson | — | 6h | ●Responded | 5/5 | — | — | Oct 16, 2025 | Oct 17, 2025 | |
| 80375785 | Store experience feedback | Closed | Normal | Savanah Shields | — |  Tommy Kuvalis | — | 2d 13h | ●Responded | 4/5 | — | — | Sep 26, 2025 | Oct 4, 2025 | |
| 67311487 | Missing samples in order | Solved | Normal | Savanah Shields | — |  Chaz Renner | Chat | bopis | 16h | ○Sent, no reply | — | — | — | Sep 1, 2025 | - |
| 23272334 | Question about product ingredients | Pending | Urgent | Savanah Shields | — | Julie Hodkiewicz | Phone | fragrancereturnssamples | - | —Skipped | — | — | — | Aug 21, 2025 | - |
| 19886871 | Question about product ingredients | Closed | Normal | Savanah Shields | — | Darryl Jacobi | returnsvipbopis | 6d 21h | ●Responded | 4/11 | — | — | Aug 6, 2025 | Aug 15, 2025 | |
| 13224811 | Wholesale order question | Pending | Normal | Savanah Shields | — | Eula McKenzie | refund | - | —Skipped | — | — | — | Aug 1, 2025 | - | |
| 16174557 | Refund not received | Solved | High | Savanah Shields | — | Eula McKenzie | Chat | bopisshippingloyalty | 2d 10h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - |
| 84942569 | Lost package follow-up | Solved | Normal | Savanah Shields | — | Vilma Gusikowski | bopis | 6d 18h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 73611607 | Birthday gift not received | Solved | Normal | Savanah Shields | — | Kip Schroeder IV | shippinggift-card | 1h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - | |
| 97482344 | Question about product ingredients | Solved | Normal | Savanah Shields | — | Garth Dooley | — | 6h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - | |
| 62932827 | Restock alert for backorder | Solved | Normal | Savanah Shields | — |  Faith Hilll | Chat | — | 4h | ●Responded | 4/5 | — | — | Jul 16, 2025 | - |
| 11182724 | Wholesale order question | Solved | Urgent | Savanah Shields | — | Faith Hilll | influencerloyaltybopis | 8h | ●Responded | 1/5 | — | — | Jul 9, 2025 | - | |
| 07665995 | Item authenticity concern | Closed | Urgent | Savanah Shields | — | Chaz Renner | — | 5h | ○Sent, no reply | — | — | — | Jun 14, 2025 | Jun 20, 2025 | |
| 05912739 | Wrong shade sent | Closed | Normal | Savanah Shields | — |  Dr. Mandy McLaughlin | Phone | — | 9h | ●Responded | 9/11 | — | — | Jun 13, 2025 | Jun 16, 2025 |
| 27783195 | Loyalty points not posting | Solved | High | Savanah Shields | — | Eula McKenzie | bopisshade-match | 1h | ○Sent, no reply | — | — | — | Jun 12, 2025 | - | |
| 86281648 | Order arrived damaged | Solved | Low | Savanah Shields | — | Lily Raynor | — | 23h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - |