Liza Kozey
hugo.schaefer71@hotmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 99809812 | Return after 30-day window | Open | Normal | Liza Kozey | — |  Eula McKenzie | fragranceappwholesale | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 41489447 | App crashes at checkout | Closed | Normal | Liza Kozey | — |  Mr. Skyla Trantow | Phone | gift-card | 3h | ○Sent, no reply | — | — | — | Apr 30, 2026 | May 5, 2026 |
| 29171236 | Where is my order? | Open | High | Liza Kozey | — |  Darryl Jacobi | fragrance | - | —Skipped | — | — | — | Apr 28, 2026 | - | |
| 82622519 | App crashes at checkout | Solved | High | Liza Kozey | — | Mr. Skyla Trantow | Chat | — | 6h | ●Responded | 4/5 | — | — | Apr 21, 2026 | - |
| 24210552 | Missing items in shipment | Closed | Normal | Liza Kozey | — | Mr. Skyla Trantow | Social | damagedreturns | 1h | ⊘Not fired | — | — | — | Apr 17, 2026 | Apr 21, 2026 |
| 06802300 | Gift card balance question | Solved | Low | Liza Kozey | — |  Tommy Kuvalis | Phone | — | 7h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - |
| 93467198 | Item authenticity concern | Solved | Normal | Liza Kozey | — |  Garth Dooley | Chat | gift-card | 1h | ●Responded | 1/5 | — | — | Apr 14, 2026 | - |
| 84337520 | BOPIS order cancelled at store | Closed | Low | Liza Kozey | — |  Dr. Mandy McLaughlin | Chat | shade-match | 8h | ●Responded | 5/5 | — | — | Mar 26, 2026 | Mar 27, 2026 |
| 01109712 | Where is my order? | Solved | Normal | Liza Kozey | — |  Amely Pacocha | Chat | bopis | 12h | ○Sent, no reply | — | — | — | Mar 19, 2026 | - |
| 74729210 | Refund not received | Solved | Urgent | Liza Kozey | — | Dr. Mandy McLaughlin | — | 3h | ●Responded | 4/11 | — | — | Feb 28, 2026 | - | |
| 33059701 | Pro discount enrollment | Solved | High | Liza Kozey | — |  Chaz Renner | Chat | — | 1d 19h | ○Sent, no reply | — | — | — | Feb 18, 2026 | - |
| 44015474 | Foundation match help | Pending | Normal | Liza Kozey | — |  Kaela Friesen | Phone | samplesfragrance | - | —Skipped | — | — | — | Feb 9, 2026 | - |
| 55411750 | Missing samples in order | Pending | Normal | Liza Kozey | — | Kaela Friesen | Chat | — | - | —Skipped | — | — | — | Jan 30, 2026 | - |
| 38603488 | Klarna / Afterpay split issue | Solved | Normal | Liza Kozey | — |  Faith Hilll | Chat | shade-matchwholesale | 6h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - |
| 86994046 | BOPIS pickup not ready | Solved | High | Liza Kozey | — | Mr. Skyla Trantow | bopisshade-match | 4h | ○Sent, no reply | — | — | — | Jan 18, 2026 | - | |
| 50223499 | Item authenticity concern | Solved | Normal | Liza Kozey | — | Garth Dooley | Chat | — | 7d 2h | ●Responded | 1/5 | — | — | Jan 14, 2026 | - |
| 38478682 | Foundation match help | Solved | Normal | Liza Kozey | — |  Yazmin Jast | Chat | vipdamaged | 10h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - |
| 87879237 | Missing samples in order | Solved | High | Liza Kozey | — |  Leonard Waters-Howell | refundvipshade-match | 2d 22h | ●Responded | 4/5 | — | — | Dec 20, 2025 | - | |
| 88196139 | App crashes at checkout | Solved | Low | Liza Kozey | — | Dr. Mandy McLaughlin | Chat | — | 6h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - |
| 74881846 | Lost package follow-up | Solved | Normal | Liza Kozey | — |  Julie Hodkiewicz | Phone | samples | 20h | ○Sent, no reply | — | — | — | Dec 4, 2025 | - |
| 90531372 | Missing samples in order | Solved | Normal | Liza Kozey | — | Kaela Friesen | — | 2h | ●Responded | 3/5 | — | — | Nov 27, 2025 | - | |
| 15898070 | Klarna / Afterpay split issue | Closed | Low | Liza Kozey | — | Faith Hilll | — | 1d 6h | ⊘Not fired | — | — | — | Nov 18, 2025 | Nov 21, 2025 | |
| 95143442 | Cancel order request | Solved | Normal | Liza Kozey | — |  Mr. Lonie Hudson | Chat | app | 6h | ●Responded | 5/5 | — | — | Oct 18, 2025 | - |
| 19018588 | Question about product ingredients | Solved | Normal | Liza Kozey | — | Tommy Kuvalis | Phone | gift-card | 2d 6h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - |
| 85980134 | Question about product ingredients | Solved | Urgent | Liza Kozey | — |  Oscar O'Hara | appdamagedreturns | 4h | ●Responded | 4/5 | — | — | Sep 22, 2025 | - | |
| 39203116 | App crashes at checkout | Closed | Normal | Liza Kozey | — | Kaela Friesen | Chat | influencervipdamaged | 6h | ○Sent, no reply | — | — | — | Sep 2, 2025 | Sep 7, 2025 |
| 73329628 | Order arrived damaged | Solved | Normal | Liza Kozey | — | Julie Hodkiewicz | Chat | fragranceshade-match | 1d 15h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - |
| 33203271 | BOPIS pickup not ready | Solved | Normal | Liza Kozey | — |  Steve O'Conner | Phone | refundreturnsfragrance | 2d 18h | ●Responded | 3/5 | — | — | Jul 27, 2025 | - |
| 84504931 | Order arrived damaged | Closed | Normal | Liza Kozey | — |  Vilma Gusikowski | — | 23h | ⊘Not fired | — | — | — | Jul 23, 2025 | Jul 29, 2025 | |
| 76912374 | Loyalty points not posting | Closed | Low | Liza Kozey | — | Mr. Skyla Trantow | shade-matchapp | 5d 7h | ⊘Not fired | — | — | — | Jul 19, 2025 | Jul 30, 2025 | |
| 24339241 | Loyalty points not posting | Solved | Normal | Liza Kozey | — | Darryl Jacobi | vip | 2d 11h | ●Responded | 4/5 | — | — | Jul 18, 2025 | - | |
| 23940170 | Pro discount enrollment | Solved | Normal | Liza Kozey | — |  Ignatius Cummerata | Phone | returns | 4h | ●Responded | 5/5 | — | — | Jul 9, 2025 | - |
| 74593568 | App crashes at checkout | Closed | Normal | Liza Kozey | — | Steve O'Conner | damagedvipreturns | 5h | ○Sent, no reply | — | — | — | Jun 17, 2025 | Jun 20, 2025 | |
| 22509638 | App crashes at checkout | Solved | Normal | Liza Kozey | — |  Katrina Johns | influencer | 6h | ○Sent, no reply | — | — | — | Jun 16, 2025 | - | |
| 62785210 | Question about product ingredients | Closed | Normal | Liza Kozey | — | Tommy Kuvalis | returnssamples | 12h | ⊘Not fired | — | — | — | Jun 14, 2025 | Jun 20, 2025 | |
| 30807741 | App login problem | Pending | Urgent | Liza Kozey | — | Kaela Friesen | samplesvipbopis | - | —Skipped | — | — | — | May 30, 2025 | - | |
| 33859279 | Refund not received | Solved | Urgent | Liza Kozey | — | Ignatius Cummerata | bopisloyaltyinfluencer | 2d 7h | ○Sent, no reply | — | — | — | May 27, 2025 | - |