Stella Koch
brenden36@hotmail.com
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 58333821 | Discount code not working | Solved | Normal | Stella Koch | — |  Garth Dooley | Chat | bopis | 6h | ○Sent, no reply | — | — | — | May 12, 2026 | - |
| 68626519 | Item authenticity concern | Solved | Low | Stella Koch | — |  Tommy Kuvalis | viprefund | 2d 21h | ●Responded | 3/5 | — | — | May 6, 2026 | - | |
| 70357484 | Allergic reaction concern | Pending | Normal | Stella Koch | — |  Dr. Mandy McLaughlin | loyaltysamplesdamaged | - | —Skipped | — | — | — | Apr 18, 2026 | - | |
| 49331766 | BOPIS pickup not ready | Solved | Low | Stella Koch | — |  Mr. Lonie Hudson | Chat | refund | 12h | ●Responded | 5/5 | — | — | Apr 17, 2026 | - |
| 76463831 | Allergic reaction concern | Closed | Low | Stella Koch | — |  Miss Amber Hintz Sr. | Chat | influencersampleswholesale | 5h | ●Responded | 10/11 | — | — | Mar 9, 2026 | Mar 11, 2026 |
| 38282031 | Influencer code not working | Solved | High | Stella Koch | — |  Mr. Cade Senger | loyaltyinfluencer | 23h | ○Sent, no reply | — | — | — | Feb 14, 2026 | - | |
| 84715556 | Where is my order? | Closed | High | Stella Koch | — |  Katrina Johns | Phone | wholesaledamagedloyalty | 8d 2h | ●Responded | 2/5 | — | — | Feb 3, 2026 | Feb 18, 2026 |
| 72386422 | Refund not received | Solved | Normal | Stella Koch | — |  Darryl Jacobi | Chat | returns | 3h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - |
| 48479705 | Store experience feedback | Closed | Normal | Stella Koch | — | Katrina Johns | gift-cardshade-matchbopis | 3h | ○Sent, no reply | — | — | — | Dec 10, 2025 | Dec 17, 2025 | |
| 54024492 | Return after 30-day window | Solved | Low | Stella Koch | — |  Kip Schroeder IV | gift-cardappbopis | 2h | ●Responded | 5/5 | — | — | Dec 7, 2025 | - | |
| 36830316 | Lost package follow-up | Closed | Normal | Stella Koch | — |  Mr. Skyla Trantow | samples | 2d 3h | ●Responded | 4/5 | — | — | Nov 23, 2025 | Nov 26, 2025 | |
| 78733423 | Gift card balance question | Pending | Normal | Stella Koch | — |  Jacklyn Dare | Chat | — | - | —Skipped | — | — | — | Nov 12, 2025 | - |
| 85328181 | Insider tier issue | Closed | Normal | Stella Koch | — |  Eula McKenzie | samplesgift-card | 22h | ○Sent, no reply | — | — | — | Nov 10, 2025 | Nov 15, 2025 | |
| 27387909 | Foundation match help | Closed | Low | Stella Koch | — |  Chaz Renner | bopisinfluencer | 5h | ●Responded | 5/5 | — | — | Oct 24, 2025 | Oct 27, 2025 | |
| 91775159 | BOPIS pickup not ready | Solved | Normal | Stella Koch | — | Garth Dooley | Chat | samplesshipping | 5h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 91493452 | Question about product ingredients | Pending | Normal | Stella Koch | — | Eula McKenzie | — | - | —Skipped | — | — | — | Oct 11, 2025 | - | |
| 38855757 | Allergic reaction concern | Closed | Normal | Stella Koch | — | Tommy Kuvalis | gift-cardrefund | 3d 20h | ●Responded | 2/5 | — | — | Oct 5, 2025 | Oct 15, 2025 | |
| 23436652 | Discount code not working | Closed | Low | Stella Koch | — | Eula McKenzie | Chat | — | 11h | ○Sent, no reply | — | — | — | Sep 19, 2025 | Sep 21, 2025 |
| 61569862 | Birthday gift not received | Solved | High | Stella Koch | — | Eula McKenzie | Chat | bopissamplesdamaged | 4h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - |
| 55567911 | Foundation match help | Closed | Normal | Stella Koch | — | Katrina Johns | Chat | wholesalefragrance | 20h | ○Sent, no reply | — | — | — | Aug 29, 2025 | Sep 4, 2025 |
| 01792634 | Klarna / Afterpay split issue | Solved | Low | Stella Koch | — |  Yazmin Jast | damagedrefund | 6h | ⊘Not fired | — | — | — | Aug 23, 2025 | - | |
| 20539893 | Price match request | Solved | Normal | Stella Koch | — |  Steve O'Conner | bopis | 20h | ○Sent, no reply | — | — | — | Aug 18, 2025 | - | |
| 00428710 | Refund not received | Closed | Low | Stella Koch | — |  Vilma Gusikowski | — | 12h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 11, 2025 | |
| 23834711 | Missing items in shipment | Solved | Normal | Stella Koch | — | Steve O'Conner | Chat | app | 1h | ●Responded | 3/5 | — | — | Aug 5, 2025 | - |
| 20845565 | Refund not received | Closed | Normal | Stella Koch | — |  Faith Hilll | Chat | fragrance | 5d 20h | ●Responded | 2/5 | — | — | Aug 3, 2025 | Aug 11, 2025 |
| 82026817 | Address change after shipping | Open | Normal | Stella Koch | — | Mr. Cade Senger | wholesale | - | —Skipped | — | — | — | Jul 31, 2025 | - | |
| 37238470 | Return after 30-day window | Solved | Normal | Stella Koch | — | Garth Dooley | — | 6h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |
| 14027676 | BOPIS pickup not ready | Solved | Normal | Stella Koch | — | Dr. Mandy McLaughlin | fragrance | 1d 8h | ●Responded | 9/11 | — | — | Jul 21, 2025 | - | |
| 69323489 | Influencer code not working | Open | Normal | Stella Koch | — |  Julie Hodkiewicz | Chat | wholesalesamples | - | —Skipped | — | — | — | Jul 18, 2025 | - |
| 65789502 | Address change after shipping | Closed | Normal | Stella Koch | — | Mr. Lonie Hudson | shade-match | 3h | ○Sent, no reply | — | — | — | Jul 8, 2025 | Jul 11, 2025 | |
| 70272302 | Return after 30-day window | Closed | Normal | Stella Koch | — |  Kaela Friesen | Chat | samples | 21h | ○Sent, no reply | — | — | — | Jun 21, 2025 | Jun 28, 2025 |
| 80904403 | BOPIS pickup not ready | Solved | Normal | Stella Koch | — |  Ignatius Cummerata | — | 2d 1h | ●Responded | 7/11 | — | — | Jun 11, 2025 | - | |
| 08103363 | Pro discount enrollment | Solved | Normal | Stella Koch | — | Eula McKenzie | Chat | shippingapployalty | 5h | ●Responded | 4/5 | — | — | Jun 7, 2025 | - |
| 76621105 | Lost package follow-up | Solved | Normal | Stella Koch | — | Mr. Cade Senger | Chat | influencer | 2d 7h | ○Sent, no reply | — | — | — | Jun 4, 2025 | - |
| 56150761 | App crashes at checkout | Solved | Normal | Stella Koch | — | Mr. Lonie Hudson | — | 12h | ○Sent, no reply | — | — | — | May 26, 2025 | - |