Tommie Zemlak
kendra46@yahoo.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 80692888Cancel order request | Tommie Zemlak |  Amely Pacocha | May 17, 2026, 3:46 PM |
| 4/11 | The store experience used to be excellent. Now it's understaffed and rushed. | 19053656Gift card balance question | Tommie Zemlak |  Mr. Cade Senger | Dec 13, 2025, 7:57 PM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 93546983App crashes at checkout | Tommie Zemlak |  Kaela Friesen | Dec 6, 2025, 6:36 AM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 35311891Loyalty points not posting | Tommie Zemlak |  Kip Schroeder IV | Nov 29, 2025, 9:52 PM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 44888623Allergic reaction concern | Tommie Zemlak | Kaela Friesen | Nov 23, 2025, 7:38 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 59262241Gift card balance question | Tommie Zemlak |  Mr. Lonie Hudson | Oct 19, 2025, 5:52 AM |
| 5/5 | Got my Insider perks set up in under a minute. | 72034415Wrong shade sent | Tommie Zemlak |  Ignatius Cummerata | Oct 17, 2025, 9:30 AM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 02066983Lost package follow-up | Tommie Zemlak |  Jacklyn Dare | Oct 11, 2025, 3:55 PM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 42224336Loyalty points not posting | Tommie Zemlak |  Eula McKenzie | Oct 2, 2025, 8:59 AM |
| 10/11 | The Elite tier perks are worth every dollar of lifetime spend. | 96260932Influencer code not working | Tommie Zemlak | Kip Schroeder IV | Sep 10, 2025, 5:13 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 05071275Wrong shade sent | Tommie Zemlak |  Leonard Waters-Howell | Aug 28, 2025, 1:45 AM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 81838747App crashes at checkout | Tommie Zemlak | Eula McKenzie | Jul 20, 2025, 2:37 PM |
| 3/5 | Onboarding was fine. Not memorable in either direction. | 20845062Price match request | Tommie Zemlak |  Mr. Skyla Trantow | Jun 27, 2025, 6:00 PM |
| 2/5 | Got brushed off when I asked about the damaged shipment. | 48276574Pro discount enrollment | Tommie Zemlak | Eula McKenzie | Jun 25, 2025, 2:44 PM |
| 1/5 | Foundation arrived completely shattered and they offered 5 dollars store credit. | 00839374Return after 30-day window | Tommie Zemlak | Amely Pacocha | Jun 23, 2025, 2:52 PM |
| 5/5 | Loved the personalized note in my order. Small touch, big impact. | 26812723BOPIS pickup not ready | Tommie Zemlak |  Steve O'Conner | Jun 1, 2025, 7:16 PM |