Jay Langosh
elsie.greenfelder@gmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 94419794 | Where is my order? | Solved | High | Jay Langosh | — |  Yazmin Jast | shade-matchloyaltyrefund | 17h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 29224303 | Lost package follow-up | Pending | Normal | Jay Langosh | — |  Miss Amber Hintz Sr. | Chat | damagedsamplesgift-card | - | —Skipped | — | — | — | May 8, 2026 | - |
| 66495369 | Wholesale order question | Solved | Normal | Jay Langosh | — |  Chaz Renner | — | 17h | ○Sent, no reply | — | — | — | May 7, 2026 | - | |
| 12091769 | Missing items in shipment | Closed | High | Jay Langosh | — |  Katrina Johns | gift-card | 11h | ○Sent, no reply | — | — | — | May 3, 2026 | May 10, 2026 | |
| 98183523 | Insider tier issue | Pending | Normal | Jay Langosh | — |  Leonard Waters-Howell | Chat | fragrance | - | —Skipped | — | — | — | Mar 26, 2026 | - |
| 62124016 | Loyalty points not posting | Solved | Normal | Jay Langosh | — |  Darryl Jacobi | Chat | gift-card | 8h | ⊘Not fired | — | — | — | Mar 24, 2026 | - |
| 44522917 | Discount code not working | Pending | Normal | Jay Langosh | — | Darryl Jacobi | Phone | returnsdamagedvip | - | —Skipped | — | — | — | Mar 9, 2026 | - |
| 81227919 | Klarna / Afterpay split issue | Closed | Normal | Jay Langosh | — | Yazmin Jast | — | 2h | ○Sent, no reply | — | — | — | Mar 8, 2026 | Mar 13, 2026 | |
| 83739064 | Question about product ingredients | Solved | Low | Jay Langosh | — |  Eula McKenzie | — | 2d 3h | ○Sent, no reply | — | — | — | Feb 19, 2026 | - | |
| 73274712 | Question about product ingredients | Solved | High | Jay Langosh | — |  Mr. Eliza Gerhold IV | — | 1h | ○Sent, no reply | — | — | — | Jan 26, 2026 | - | |
| 03771068 | Cancel subscription / Auto-replenish | Closed | Normal | Jay Langosh | — | Leonard Waters-Howell | Chat | shade-matchfragrance | 6d 1h | ●Responded | 2/5 | — | — | Jan 25, 2026 | Feb 2, 2026 |
| 07311545 | Missing items in shipment | Solved | Urgent | Jay Langosh | — |  Amely Pacocha | Chat | samples | 4h | ○Sent, no reply | — | — | — | Jan 25, 2026 | - |
| 17853055 | Refund not received | Closed | Low | Jay Langosh | — | Katrina Johns | Chat | refundshade-matchbopis | 1d 23h | ○Sent, no reply | — | — | — | Jan 23, 2026 | Jan 26, 2026 |
| 34708981 | App login problem | Solved | Normal | Jay Langosh | — | Amely Pacocha | fragranceinfluencerdamaged | 21h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |
| 15606371 | App crashes at checkout | Closed | Normal | Jay Langosh | — |  Dr. Mandy McLaughlin | shade-match | 23h | ●Responded | 5/5 | — | — | Dec 25, 2025 | Dec 29, 2025 | |
| 14529854 | Missing samples in order | Solved | Normal | Jay Langosh | — |  Oscar O'Hara | Chat | loyaltyvipsamples | 2d 7h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - |
| 15349549 | Address change after shipping | Solved | Normal | Jay Langosh | — |  Vilma Gusikowski | — | 6h | ○Sent, no reply | — | — | — | Dec 15, 2025 | - | |
| 03251254 | Cancel order request | Pending | Normal | Jay Langosh | — | Mr. Eliza Gerhold IV | Chat | vip | - | —Skipped | — | — | — | Dec 9, 2025 | - |
| 73374419 | Allergic reaction concern | Solved | Normal | Jay Langosh | — | Darryl Jacobi | bopis | 16h | ⊘Not fired | — | — | — | Nov 29, 2025 | - | |
| 67739336 | Allergic reaction concern | Solved | High | Jay Langosh | — | Mr. Eliza Gerhold IV | Phone | gift-card | 17h | ○Sent, no reply | — | — | — | Nov 23, 2025 | - |
| 06106037 | Refund not received | Closed | High | Jay Langosh | — |  Steve O'Conner | Chat | loyaltygift-cardapp | 19h | ○Sent, no reply | — | — | — | Nov 22, 2025 | Nov 29, 2025 |
| 88719092 | Discount code not working | Closed | Normal | Jay Langosh | — |  Lily Raynor | shade-match | 4h | ●Responded | 9/11 | — | — | Nov 18, 2025 | Nov 25, 2025 | |
| 35491048 | Influencer code not working | Solved | Normal | Jay Langosh | — |  Julie Hodkiewicz | Chat | damagedfragrance | 2d 23h | ●Responded | 3/5 | — | — | Nov 16, 2025 | - |
| 23937293 | Lost package follow-up | Solved | Normal | Jay Langosh | — | Julie Hodkiewicz | Chat | fragrance | 15h | ○Sent, no reply | — | — | — | Oct 24, 2025 | - |
| 70045992 | Wrong shade sent | Pending | Normal | Jay Langosh | — |  Tommy Kuvalis | — | - | —Skipped | — | — | — | Oct 20, 2025 | - | |
| 57157189 | Foundation match help | Solved | Normal | Jay Langosh | — | Lily Raynor | damagedrefund | 15h | ⊘Not fired | — | — | — | Oct 4, 2025 | - | |
| 48983875 | Where is my order? | Solved | Low | Jay Langosh | — | Yazmin Jast | Social | conversation-mockupshade-matchshippingwholesale | 2d 13h | ⊘Not fired | — | 100 | Sep 26, 2025 | - | |
| 30709966 | BOPIS pickup not ready | Solved | Normal | Jay Langosh | — | Vilma Gusikowski | Chat | — | 6h | ●Responded | 9/11 | — | — | Sep 18, 2025 | - |
| 15459589 | Klarna / Afterpay split issue | Closed | Normal | Jay Langosh | — | Amely Pacocha | Chat | damaged | 4h | ●Responded | 5/5 | — | — | Sep 15, 2025 | Sep 18, 2025 |
| 25262537 | Klarna / Afterpay split issue | Solved | High | Jay Langosh | — |  Kip Schroeder IV | fragranceinfluencerreturns | 2h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - | |
| 88323756 | App crashes at checkout | Closed | High | Jay Langosh | — | Eula McKenzie | Social | bopis | 10h | ⊘Not fired | — | — | — | Aug 20, 2025 | Aug 25, 2025 |
| 31627098 | Address change after shipping | Closed | Normal | Jay Langosh | — | Eula McKenzie | — | 12h | ○Sent, no reply | — | — | — | Aug 18, 2025 | Aug 20, 2025 | |
| 44425977 | App login problem | Closed | High | Jay Langosh | — | Eula McKenzie | Chat | returnsgift-card | 1d | ○Sent, no reply | — | — | — | Aug 14, 2025 | Aug 22, 2025 |
| 99361163 | App login problem | Solved | Normal | Jay Langosh | — | Yazmin Jast | Chat | — | 1h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - |
| 03080057 | Where is my order? | Solved | Low | Jay Langosh | — | Yazmin Jast | loyaltyinfluencershipping | 3d 20h | ○Sent, no reply | — | — | — | Jul 22, 2025 | - | |
| 92445119 | Order arrived damaged | Solved | High | Jay Langosh | — | Steve O'Conner | damagedappfragrance | 5h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - | |
| 02632522 | Store experience feedback | Solved | Normal | Jay Langosh | — | Leonard Waters-Howell | app | 3h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |
| 27170431 | Loyalty points not posting | Solved | Normal | Jay Langosh | — | Lily Raynor | wholesalegift-cardapp | 7h | ⊘Not fired | — | — | — | Jul 11, 2025 | - | |
| 75953156 | Missing items in shipment | Closed | Normal | Jay Langosh | — | Oscar O'Hara | refundbopis | 2h | ●Responded | 5/5 | — | — | Jun 5, 2025 | Jun 6, 2025 | |
| 36569277 | App crashes at checkout | Pending | Low | Jay Langosh | — | Eula McKenzie | Chat | damagedshade-matchbopis | - | —Skipped | — | — | — | Jun 3, 2025 | - |