Mr. Clay Hilpert
michelle.hickle40@hotmail.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | Closed my ticket as resolved when nothing was resolved. | 11125028Discount code not working | Mr. Clay Hilpert |  Kaela Friesen | May 7, 2026, 4:55 PM |
| 7/11 | I like it but I also shop other places. | 19855688Insider tier issue | Mr. Clay Hilpert |  Mr. Lonie Hudson | Apr 24, 2026, 7:43 PM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 52110243Wholesale order question | Mr. Clay Hilpert |  Lily Raynor | Apr 1, 2026, 3:38 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 03775671Influencer code not working | Mr. Clay Hilpert | Mr. Lonie Hudson | Mar 21, 2026, 6:09 AM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 01370111Klarna / Afterpay split issue | Mr. Clay Hilpert | Kaela Friesen | Feb 22, 2026, 7:03 AM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 89861762Insider tier issue | Mr. Clay Hilpert |  Kip Schroeder IV | Feb 9, 2026, 1:53 AM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 82206882Birthday gift not received | Mr. Clay Hilpert |  Ignatius Cummerata | Nov 15, 2025, 4:52 AM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 06347480Klarna / Afterpay split issue | Mr. Clay Hilpert |  Dr. Mandy McLaughlin | Oct 26, 2025, 5:36 AM |
| 4/5 | Solved my return, just needed a couple of follow-ups to get there. | 65983311Foundation match help | Mr. Clay Hilpert |  Chaz Renner | Oct 9, 2025, 6:23 AM |
| 4/11 | Wouldn't recommend after the return debacle I went through. | 72263322BOPIS order cancelled at store | Mr. Clay Hilpert | Mr. Lonie Hudson | Oct 2, 2025, 11:09 PM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 80851898Question about product ingredients | Mr. Clay Hilpert |  Amely Pacocha | Sep 18, 2025, 11:27 AM |
| 3/5 | Resolved but only after I escalated. Should not have taken that long. | 92945245Gift card balance question | Mr. Clay Hilpert |  Oscar O'Hara | Aug 29, 2025, 1:08 PM |
| 1/5 | I will never recommend this brand again. Truly terrible support. | 29632766Store experience feedback | Mr. Clay Hilpert |  Eula McKenzie | Aug 5, 2025, 3:17 PM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 65581444Allergic reaction concern | Mr. Clay Hilpert | Eula McKenzie | Jul 11, 2025, 8:59 AM |
| 3/5 | Integrate the wishlist with stock alerts. | 33866873Shipping cost question | Mr. Clay Hilpert |  Tommy Kuvalis | Jun 6, 2025, 6:44 PM |