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CustomersAmber Herman

Amber Herman

wilhelm82@gmail.com
Tickets50Responses15
Showing 1 - 15 of 15
Rating
Comment
Ticket
Customer
Team member
Responded
10/11Already referred three friends. They all love it too.88284370Where is my order?Amber HermanKip Schroeder IVApr 24, 2026, 6:56 AM
5/5Quick, kind, and they actually solved my problem on the first message.76119863Wholesale order questionAmber HermanMiss Amber Hintz Sr.Apr 10, 2026, 11:45 PM
5/5Quick, kind, and they actually solved my problem on the first message.34930347BOPIS pickup not readyAmber HermanVilma GusikowskiFeb 8, 2026, 1:18 AM
10/11Would recommend in a heartbeat. The samples program alone is worth signing up for.88561867Refund not receivedAmber HermanJulie HodkiewiczJan 15, 2026, 5:24 AM
4/5Got there in the end. The chat went in circles for a bit.22211623Klarna / Afterpay split issueAmber HermanOscar O'HaraDec 8, 2025, 4:34 AM
5/5They reshipped my order overnight after the package was lost. Top tier.05968753Influencer code not workingAmber HermanChaz RennerNov 29, 2025, 6:15 AM
5/5Quick refund, clear communication, and they upgraded my shipping for the next order.58314673Store experience feedbackAmber HermanMr. Lonie HudsonNov 14, 2025, 7:33 PM
4/5Nice intro. The routine builder felt rushed.99732633Foundation match helpAmber HermanKip Schroeder IVOct 16, 2025, 1:09 AM
5/5Marie answered my question about which retinol to start with. Detailed, no pressure to upsell.06395794Cancel subscription / Auto-replenishAmber HermanChaz RennerOct 2, 2025, 6:13 PM
5/5Helped me redeem a gift card that wasn't scanning. Sorted in one chat.25606071Wholesale order questionAmber HermanYazmin JastSep 7, 2025, 2:24 PM
4/5Decent. The reply was helpful but I had to ask twice to confirm the refund timing.13206995Return after 30-day windowAmber HermanLeonard Waters-HowellSep 6, 2025, 1:14 PM
4/5Better samples program — let me actually pick what I want to try.99657640Influencer code not workingAmber HermanChaz RennerAug 15, 2025, 3:16 AM
4/5More fragrance education in the app.97351852Where is my order?Amber HermanMr. Eliza Gerhold IVJun 18, 2025, 1:28 PM
5/5Refund landed in my account before I even closed the chat. Wild.27842455Item authenticity concernAmber HermanTommy KuvalisJun 17, 2025, 5:49 AM
7/11It works. Wouldn't go out of my way to recommend it.15428394Address change after shippingAmber HermanJulie HodkiewiczMay 25, 2025, 12:34 AM
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Properties

Customer
Name
Amber Herman
Email
wilhelm82@gmail.com
Loyalty tier
Insider
Company
—
Skin type
normal
Loyalty points
998
Lifetime spend
71
Last purchase
May 5, 2026
Skin tone
light
Foundation shade
50P
Skin concerns
dullness, acne
Allergies / restrictions
nickel-allergy
Favorite brands
Rare Beauty, Le Labo
YTD spend
3,626
App installed
Yes
App last opened
Apr 16, 2026
Email subscribed
Yes
Marketing segment
high-value
Last purchase amount
158
Total orders
10
Preferred category
—
Tickets
Tickets
50
Last seen
May 15, 2026
Responses
Avg rating
5.47