Amber Herman
wilhelm82@gmail.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 90125543 | Birthday gift not received | Solved | Normal | Amber Herman | — |  Eula McKenzie | — | 6h | ○Sent, no reply | — | — | — | May 15, 2026 | - | |
| 86050869 | Insider tier issue | Solved | Normal | Amber Herman | — |  Ignatius Cummerata | Phone | damaged | 20h | ⊘Not fired | — | — | — | May 8, 2026 | - |
| 54408457 | Restock alert for backorder | Pending | Normal | Amber Herman | — |  Kip Schroeder IV | — | - | —Skipped | — | — | — | Apr 27, 2026 | - | |
| 88284370 | Where is my order? | Solved | Normal | Amber Herman | — | Kip Schroeder IV | fragrancevip | 6h | ●Responded | 10/11 | — | — | Apr 23, 2026 | - | |
| 95248994 | Wholesale order question | Closed | High | Amber Herman | — | Kip Schroeder IV | appbopis | 6h | ○Sent, no reply | — | — | — | Apr 22, 2026 | Apr 24, 2026 | |
| 68568991 | Discount code not working | Closed | Low | Amber Herman | — |  Amely Pacocha | — | 2d 7h | ⊘Not fired | — | — | — | Apr 21, 2026 | Apr 27, 2026 | |
| 07054868 | Insider tier issue | Solved | Normal | Amber Herman | — | Amely Pacocha | — | 2d 12h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 76119863 | Wholesale order question | Solved | Normal | Amber Herman | — |  Miss Amber Hintz Sr. | Phone | gift-cardwholesale | 5h | ●Responded | 5/5 | — | — | Apr 10, 2026 | - |
| 21958520 | Foundation match help | Closed | Urgent | Amber Herman | — | Amely Pacocha | bopisapp | 22h | ○Sent, no reply | — | — | — | Apr 8, 2026 | Apr 12, 2026 | |
| 79538663 | Missing items in shipment | Open | High | Amber Herman | — |  Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Mar 3, 2026 | - | |
| 00330950 | Return after 30-day window | Pending | Normal | Amber Herman | — | Kip Schroeder IV | Social | shade-matchgift-cardvip | - | —Skipped | — | — | — | Feb 27, 2026 | - |
| 34930347 | BOPIS pickup not ready | Closed | Normal | Amber Herman | — |  Vilma Gusikowski | — | 21h | ●Responded | 5/5 | — | — | Feb 6, 2026 | Feb 12, 2026 | |
| 17792697 | Loyalty points not posting | Solved | Urgent | Amber Herman | — |  Kaela Friesen | — | 23h | ○Sent, no reply | — | — | — | Jan 24, 2026 | - | |
| 93797837 | Pro discount enrollment | Closed | Normal | Amber Herman | — |  Mr. Skyla Trantow | Chat | — | 16h | ⊘Not fired | — | — | — | Jan 21, 2026 | Jan 28, 2026 |
| 54887532 | Lost package follow-up | Solved | Low | Amber Herman | — |  Garth Dooley | — | 12h | ⊘Not fired | — | — | — | Jan 19, 2026 | - | |
| 88561867 | Refund not received | Solved | Low | Amber Herman | — |  Julie Hodkiewicz | gift-cardshippingapp | 6h | ●Responded | 10/11 | — | — | Jan 14, 2026 | - | |
| 28675487 | Cancel order request | Solved | Normal | Amber Herman | — |  Jacklyn Dare | Chat | shade-matchrefund | 5h | ○Sent, no reply | — | — | — | Jan 12, 2026 | - |
| 50065040 | Wrong shade sent | Closed | High | Amber Herman | — |  Mr. Eliza Gerhold IV | Chat | app | 6h | ⊘Not fired | — | — | — | Jan 6, 2026 | Jan 8, 2026 |
| 36434910 | Restock alert for backorder | Solved | Normal | Amber Herman | — |  Faith Hilll | Chat | shipping | 5h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - |
| 32540656 | App crashes at checkout | Pending | Normal | Amber Herman | — | Amely Pacocha | Chat | loyaltydamagedsamples | - | —Skipped | — | — | — | Dec 17, 2025 | - |
| 22211623 | Klarna / Afterpay split issue | Closed | Normal | Amber Herman | — |  Oscar O'Hara | Chat | shade-matchshippingapp | 5h | ●Responded | 4/5 | — | — | Dec 6, 2025 | Dec 12, 2025 |
| 09123634 | Where is my order? | Closed | Normal | Amber Herman | — |  Dr. Mandy McLaughlin | Social | influencerdamagedreturns | 14h | ⊘Not fired | — | — | — | Dec 1, 2025 | Dec 9, 2025 |
| 59822702 | Question about product ingredients | Solved | High | Amber Herman | — | Mr. Skyla Trantow | bopisinfluencer | 4h | ○Sent, no reply | — | — | — | Dec 1, 2025 | - | |
| 05968753 | Influencer code not working | Solved | Low | Amber Herman | — |  Chaz Renner | Chat | damagedfragranceinfluencer | 5h | ●Responded | 5/5 | — | — | Nov 28, 2025 | - |
| 86739239 | Shipping cost question | Open | Normal | Amber Herman | — | Mr. Lonie Hudson | Chat | — | - | —Skipped | — | — | — | Nov 27, 2025 | - |
| 50956549 | Pro discount enrollment | Solved | Normal | Amber Herman | — | Eula McKenzie | Chat | shade-match | 4h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - |
| 58314673 | Store experience feedback | Solved | High | Amber Herman | — | Mr. Lonie Hudson | Chat | — | 8h | ●Responded | 5/5 | — | — | Nov 13, 2025 | - |
| 35465745 | Cancel subscription / Auto-replenish | Solved | Normal | Amber Herman | — |  Yazmin Jast | shade-matchloyaltyrefund | 23h | ○Sent, no reply | — | — | — | Nov 7, 2025 | - | |
| 99732633 | Foundation match help | Closed | Normal | Amber Herman | — | Kip Schroeder IV | Chat | returnsshipping | 1d 16h | ●Responded | 4/5 | — | — | Oct 12, 2025 | Oct 19, 2025 |
| 60895111 | Return after 30-day window | Solved | High | Amber Herman | — | Mr. Skyla Trantow | Chat | — | 19h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - |
| 06395794 | Cancel subscription / Auto-replenish | Solved | Normal | Amber Herman | — | Chaz Renner | loyaltysamplesinfluencer | 4h | ●Responded | 5/5 | — | — | Sep 30, 2025 | - | |
| 94914190 | Where is my order? | Pending | Urgent | Amber Herman | — |  Leonard Waters-Howell | bopiswholesaleloyalty | - | —Skipped | — | — | — | Sep 26, 2025 | - | |
| 02240725 | Insider tier issue | Open | Normal | Amber Herman | — | Vilma Gusikowski | Chat | — | - | —Skipped | — | — | — | Sep 21, 2025 | - |
| 03757126 | Cancel order request | Solved | High | Amber Herman | — |  Darryl Jacobi | shippingvip | 22h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |
| 77071670 | Return after 30-day window | Solved | High | Amber Herman | — | Ignatius Cummerata | influencerloyaltyrefund | 1h | ⊘Not fired | — | — | — | Sep 15, 2025 | - | |
| 25606071 | Wholesale order question | Solved | Low | Amber Herman | — | Yazmin Jast | shippingappgift-card | 2h | ●Responded | 5/5 | — | — | Sep 5, 2025 | - | |
| 13206995 | Return after 30-day window | Solved | Normal | Amber Herman | — | Leonard Waters-Howell | Phone | — | 1d 15h | ●Responded | 4/5 | — | — | Sep 4, 2025 | - |
| 50075141 | Foundation match help | Closed | Low | Amber Herman | — | Jacklyn Dare | returnssamples | 1d 4h | ○Sent, no reply | — | — | — | Sep 3, 2025 | Sep 10, 2025 | |
| 99657640 | Influencer code not working | Closed | Low | Amber Herman | — | Chaz Renner | samplesinfluencer | 1h | ●Responded | 4/5 | — | — | Aug 14, 2025 | Aug 19, 2025 | |
| 71732331 | Birthday gift not received | Solved | Normal | Amber Herman | — | Kip Schroeder IV | Phone | — | 20h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 82492696 | Klarna / Afterpay split issue | Solved | Normal | Amber Herman | — | Oscar O'Hara | Chat | refund | 5h | ○Sent, no reply | — | — | — | Jul 22, 2025 | - |
| 90430490 | App login problem | Closed | Normal | Amber Herman | — |  Tommy Kuvalis | loyaltysampleswholesale | 6h | ⊘Not fired | — | — | — | Jul 16, 2025 | Jul 18, 2025 | |
| 91365940 | Missing samples in order | Solved | Normal | Amber Herman | — | Yazmin Jast | fragrancevip | 6h | ○Sent, no reply | — | — | — | Jul 7, 2025 | - | |
| 74300822 | Address change after shipping | Closed | Normal | Amber Herman | — | Oscar O'Hara | — | 6h | ○Sent, no reply | — | — | — | Jun 18, 2025 | Jun 20, 2025 | |
| 27842455 | Item authenticity concern | Solved | Normal | Amber Herman | — | Tommy Kuvalis | Chat | — | 1h | ●Responded | 5/5 | — | — | Jun 16, 2025 | - |
| 97351852 | Where is my order? | Solved | Low | Amber Herman | — | Mr. Eliza Gerhold IV | Phone | appvipwholesale | 2d 16h | ●Responded | 4/5 | — | — | Jun 14, 2025 | - |
| 40139566 | Restock alert for backorder | Open | Normal | Amber Herman | — | Darryl Jacobi | refund | - | —Skipped | — | — | — | Jun 10, 2025 | - | |
| 77157616 | App crashes at checkout | Solved | Normal | Amber Herman | — |  Lily Raynor | Chat | — | 5h | ○Sent, no reply | — | — | — | May 28, 2025 | - |
| 77634970 | Allergic reaction concern | Solved | Normal | Amber Herman | — | Darryl Jacobi | Chat | — | 1h | ○Sent, no reply | — | — | — | May 27, 2025 | - |
| 15428394 | Address change after shipping | Solved | Urgent | Amber Herman | — | Julie Hodkiewicz | bopis | 21h | ●Responded | 7/11 | — | — | May 23, 2025 | - |