Molly Graham
kaleb.bauch@hotmail.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 50042941 | Foundation match help | Solved | Low | Molly Graham | — |  Dr. Mandy McLaughlin | Chat | gift-carddamaged | 1h | ●Responded | 10/11 | — | — | May 22, 2026 | - |
| 33612185 | Return after 30-day window | Solved | Normal | Molly Graham | — |  Chaz Renner | shade-matchfragrancedamaged | 12h | ○Sent, no reply | — | — | — | May 21, 2026 | - | |
| 72475058 | Wholesale order question | Closed | Urgent | Molly Graham | — |  Lily Raynor | Chat | — | 2h | ⊘Not fired | — | — | — | May 21, 2026 | May 28, 2026 |
| 61108651 | Return after 30-day window | Closed | Normal | Molly Graham | — |  Oscar O'Hara | Chat | vip | 8h | ●Responded | 5/5 | — | — | May 18, 2026 | May 22, 2026 |
| 88911431 | BOPIS order cancelled at store | Closed | Normal | Molly Graham | — |  Yazmin Jast | fragranceapprefund | 2d 1h | ⊘Not fired | — | — | — | May 8, 2026 | May 17, 2026 | |
| 57150941 | Missing items in shipment | Closed | Low | Molly Graham | — |  Julie Hodkiewicz | shade-matchloyaltyfragrance | 13h | ○Sent, no reply | — | — | — | May 2, 2026 | May 5, 2026 | |
| 98339300 | App crashes at checkout | Closed | High | Molly Graham | — |  Leonard Waters-Howell | shade-matchsamples | 4h | ●Responded | 5/5 | — | — | Apr 28, 2026 | Apr 29, 2026 | |
| 47074463 | Cancel subscription / Auto-replenish | Open | Normal | Molly Graham | — |  Mr. Cade Senger | Chat | gift-cardinfluencer | - | —Skipped | — | — | — | Apr 20, 2026 | - |
| 61023036 | Return after 30-day window | Solved | Normal | Molly Graham | — |  Jacklyn Dare | Chat | vipdamaged | 1h | ●Responded | 5/5 | — | — | Apr 12, 2026 | - |
| 60823171 | BOPIS pickup not ready | Solved | Normal | Molly Graham | — | Jacklyn Dare | Chat | fragranceinfluencer | 7h | ⊘Not fired | — | — | — | Apr 8, 2026 | - |
| 90562140 | Refund not received | Closed | Normal | Molly Graham | — | Chaz Renner | Phone | shippinginfluencer | 4h | ○Sent, no reply | — | — | — | Mar 26, 2026 | Apr 2, 2026 |
| 76230266 | Foundation match help | Closed | Normal | Molly Graham | — |  Vilma Gusikowski | Chat | bopisdamaged | 2d 21h | ●Responded | 7/11 | — | — | Mar 21, 2026 | Mar 26, 2026 |
| 55350114 | Pro discount enrollment | Solved | Normal | Molly Graham | — | Leonard Waters-Howell | — | 6h | ○Sent, no reply | — | — | — | Mar 8, 2026 | - | |
| 96799898 | Lost package follow-up | Open | Normal | Molly Graham | — |  Garth Dooley | Chat | shade-match | - | —Skipped | — | — | — | Feb 13, 2026 | - |
| 20328033 | Lost package follow-up | Solved | Normal | Molly Graham | — | Yazmin Jast | Phone | fragrance | 5h | ○Sent, no reply | — | — | — | Feb 5, 2026 | - |
| 73979956 | Cancel subscription / Auto-replenish | Solved | Normal | Molly Graham | — | Garth Dooley | Chat | — | 1d 16h | ●Responded | 2/5 | — | — | Jan 16, 2026 | - |
| 05231356 | Lost package follow-up | Solved | Normal | Molly Graham | — |  Kip Schroeder IV | shade-matchshipping | 1h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |
| 03595677 | Missing items in shipment | Solved | Normal | Molly Graham | — |  Amely Pacocha | shipping | 6h | ○Sent, no reply | — | — | — | Jan 11, 2026 | - | |
| 37327271 | Allergic reaction concern | Solved | Normal | Molly Graham | — | Vilma Gusikowski | returnsshade-match | 1d 9h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 09225439 | Missing items in shipment | Solved | Low | Molly Graham | — | Jacklyn Dare | returnsbopissamples | 9h | ●Responded | 3/5 | — | — | Dec 30, 2025 | - | |
| 89445593 | Wrong shade sent | Closed | Normal | Molly Graham | — |  Miss Amber Hintz Sr. | refundwholesale | 4h | ○Sent, no reply | — | — | — | Dec 13, 2025 | Dec 19, 2025 | |
| 03118314 | Discount code not working | Solved | High | Molly Graham | — |  Tommy Kuvalis | wholesale | 3h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 36796238 | Allergic reaction concern | Closed | Normal | Molly Graham | — | Jacklyn Dare | — | 1h | ○Sent, no reply | — | — | — | Nov 18, 2025 | Nov 24, 2025 | |
| 21729792 | Foundation match help | Solved | Normal | Molly Graham | — | Garth Dooley | Chat | influencergift-card | 2d 1h | ⊘Not fired | — | — | — | Nov 11, 2025 | - |
| 83997052 | Gift card balance question | Solved | Normal | Molly Graham | — | Mr. Cade Senger | Phone | wholesale | 3h | ●Responded | 4/5 | — | — | Oct 3, 2025 | - |
| 18574975 | Price match request | Closed | Normal | Molly Graham | — | Chaz Renner | Social | influencerwholesale | 3h | ⊘Not fired | — | — | — | Oct 3, 2025 | Oct 7, 2025 |
| 41820315 | Gift card balance question | Solved | Low | Molly Graham | — | Julie Hodkiewicz | Chat | bopisshippingdamaged | 5h | ⊘Not fired | — | — | — | Sep 27, 2025 | - |
| 67613089 | Insider tier issue | Closed | Urgent | Molly Graham | — | Tommy Kuvalis | vip | 18h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 13, 2025 | |
| 61139534 | Klarna / Afterpay split issue | Solved | Normal | Molly Graham | — |  Darryl Jacobi | influencerloyalty | 4h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - | |
| 81180025 | Loyalty points not posting | Solved | High | Molly Graham | — | Chaz Renner | Chat | appshipping | 2h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - |
| 23948470 | App login problem | Open | Normal | Molly Graham | — | Miss Amber Hintz Sr. | Chat | gift-cardshade-matchshipping | - | —Skipped | — | — | — | Aug 8, 2025 | - |
| 17765324 | Lost package follow-up | Solved | Normal | Molly Graham | — | Amely Pacocha | refundwholesale | 22h | ●Responded | 5/5 | — | — | Aug 4, 2025 | - | |
| 26877835 | Price match request | Solved | High | Molly Graham | — |  Kaela Friesen | — | 1h | ⊘Not fired | — | — | — | Jul 30, 2025 | - | |
| 74135442 | Pro discount enrollment | Pending | High | Molly Graham | — | Garth Dooley | — | - | —Skipped | — | — | — | Jul 25, 2025 | - | |
| 56817766 | Insider tier issue | Solved | Normal | Molly Graham | — |  Faith Hilll | influencerreturnsshade-match | 4d 16h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |
| 97610861 | Store experience feedback | Open | Low | Molly Graham | — | Dr. Mandy McLaughlin | loyaltyviprefund | - | —Skipped | — | — | — | Jun 18, 2025 | - | |
| 72145100 | Where is my order? | Solved | High | Molly Graham | — | Kip Schroeder IV | Chat | fragrancesamplesshipping | 5h | ●Responded | 5/5 | — | — | May 30, 2025 | - |
| 40935422 | Restock alert for backorder | Solved | Normal | Molly Graham | — | Faith Hilll | Chat | returnsinfluencerdamaged | 1h | ○Sent, no reply | — | — | — | May 28, 2025 | - |