Kristopher Rogahn
terrell_turner-hudson43@hotmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 51344151App login problem | Kristopher Rogahn |  Steve O'Conner | May 17, 2026, 11:10 AM |
| 1/11 | Quality of CS team has dropped. Used to be great. | 48289121Missing samples in order | Kristopher Rogahn |  Mr. Cade Senger | Apr 18, 2026, 11:29 AM |
| 5/5 | Their chatbot actually solved my problem before a human was needed. | 27538482Missing items in shipment | Kristopher Rogahn |  Ignatius Cummerata | Apr 7, 2026, 1:57 PM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 83244972Item authenticity concern | Kristopher Rogahn |  Kaela Friesen | Mar 23, 2026, 9:36 PM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 97076835App crashes at checkout | Kristopher Rogahn |  Vilma Gusikowski | Mar 9, 2026, 3:36 PM |
| 3/5 | Took two chats to get the issue solved. Each agent gave me different info. | 59290044BOPIS pickup not ready | Kristopher Rogahn |  Tommy Kuvalis | Jan 12, 2026, 1:01 PM |
| 4/5 | Add a recommend-based-on-what-I-own feature. | 56582125Store experience feedback | Kristopher Rogahn |  Yazmin Jast | Aug 31, 2025, 6:45 AM |
| 4/5 | Good. The personalization was decent but missed my undertone. | 96519151Where is my order? | Kristopher Rogahn |  Oscar O'Hara | Aug 3, 2025, 1:23 PM |
| 5/5 | Returned three items from one order with one label. Brilliant. | 04416633Birthday gift not received | Kristopher Rogahn | Vilma Gusikowski | Aug 3, 2025, 7:33 AM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 97206614Return after 30-day window | Kristopher Rogahn |  Miss Amber Hintz Sr. | Jul 9, 2025, 11:07 PM |
| 5/5 | Mailed me a replacement powder after mine arrived broken. Quick and gracious. | 62871191Wrong shade sent | Kristopher Rogahn |  Kip Schroeder IV | Jul 4, 2025, 9:08 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 60776458Wrong shade sent | Kristopher Rogahn |  Chaz Renner | Jul 3, 2025, 12:28 PM |
| 3/5 | Got there. Took a full week which was longer than I'd expect for a missing item. | 81590077Discount code not working | Kristopher Rogahn |  Jacklyn Dare | Jul 2, 2025, 11:29 PM |
| 5/5 | BOPIS pickup at the store was so smooth, in and out in under a minute. | 69506936App login problem | Kristopher Rogahn |  Leonard Waters-Howell | Jun 16, 2025, 4:57 AM |
| 5/5 | Customer care actually listened. Refund processed without making me jump through hoops. | 81739315Allergic reaction concern | Kristopher Rogahn | Mr. Cade Senger | Jun 13, 2025, 8:07 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 43037360Birthday gift not received | Kristopher Rogahn |  Mr. Skyla Trantow | Jun 4, 2025, 9:17 AM |