Electa Nader
norene_frami@gmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 79795531 | Influencer code not working | Solved | High | — | loyalty | 3d 6h | ●Responded | 3/5 | — | — | May 22, 2026 | - | |||
| 08478328 | Influencer code not working | Closed | High | — | gift-cardapp | 2d 4h | ●Responded | 3/5 | — | — | May 21, 2026 | May 29, 2026 | |||
| 59785438 | Birthday gift not received | Closed | Normal | — | vipwholesale | 1h | ⊘Not fired | — | — | — | May 14, 2026 | May 17, 2026 | |||
| 41464458 | Cancel order request | Pending | Normal | — | vipshipping | - | —Skipped | — | — | — | Apr 21, 2026 | - | |||
| 21140202 | App crashes at checkout | Solved | Normal | — | Chat | wholesaleappfragrance | 2h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - | ||
| 22260319 | Cancel subscription / Auto-replenish | Solved | Low | — | samples | 5h | ●Responded | 5/5 | — | — | Mar 24, 2026 | - | |||
| 57684859 | Missing items in shipment | Closed | Normal | — | shippingdamagedloyalty | 2d 9h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 22, 2026 | |||
| 02200591 | Insider tier issue | Closed | Normal | — | Chat | damagedreturnsloyalty | 5h | ●Responded | 9/11 | — | — | Feb 13, 2026 | Feb 18, 2026 | ||
| 93947406 | BOPIS pickup not ready | Open | High | — | — | - | —Skipped | — | — | — | Feb 11, 2026 | - | |||
| 28184934 | Store experience feedback | Solved | Normal | — | vipwholesalereturns | 3h | ●Responded | 5/5 | — | — | Jan 9, 2026 | - | |||
| 19761060 | Address change after shipping | Solved | Low | — | shade-match | 21h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |||
| 91983766 | Return after 30-day window | Pending | Normal | — | Phone | refundgift-card | - | —Skipped | — | — | — | Dec 25, 2025 | - | ||
| 54168508 | Pro discount enrollment | Closed | Normal | — | Chat | wholesaleshippingfragrance | 2d 21h | ●Responded | 3/5 | — | — | Nov 28, 2025 | Dec 6, 2025 | ||
| 37359825 | Loyalty points not posting | Open | Normal | — | Phone | vip | - | —Skipped | — | — | — | Nov 22, 2025 | - | ||
| 62893020 | BOPIS order cancelled at store | Solved | High | — | Chat | damagedfragrance | 20h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | ||
| 85381889 | Gift card balance question | Pending | High | — | Chat | bopisvipinfluencer | - | —Skipped | — | — | — | Oct 28, 2025 | - | ||
| 63939573 | Influencer code not working | Solved | Normal | — | vipfragrancedamaged | 9h | ●Responded | 5/5 | — | — | Oct 24, 2025 | - | |||
| 44257541 | Return after 30-day window | Pending | High | — | Chat | samplesshipping | - | —Skipped | — | — | — | Oct 23, 2025 | - | ||
| 02308351 | Gift card balance question | Pending | Urgent | — | Chat | refundshippingwholesale | - | —Skipped | — | — | — | Oct 10, 2025 | - | ||
| 71771453 | App login problem | Open | Normal | — | Chat | wholesale | - | —Skipped | — | — | — | Oct 1, 2025 | - | ||
| 39519233 | Lost package follow-up | Solved | Normal | — | loyalty | 1d 23h | ●Responded | 1/5 | — | — | Sep 26, 2025 | - | |||
| 27134784 | Cancel order request | Closed | Normal | — | shipping | 1h | ●Responded | 4/5 | — | — | Sep 16, 2025 | Sep 20, 2025 | |||
| 65927669 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | — | 1h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - | ||
| 38115454 | Cancel subscription / Auto-replenish | Solved | Normal | — | — | 2d 13h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |||
| 94321437 | Birthday gift not received | Closed | Normal | — | returns | 4h | ●Responded | 1/5 | — | — | Aug 29, 2025 | Aug 31, 2025 | |||
| 48818097 | App crashes at checkout | Closed | Normal | — | damagedvip | 2d 21h | ○Sent, no reply | — | — | — | Aug 27, 2025 | Sep 4, 2025 | |||
| 92092606 | Restock alert for backorder | Solved | Normal | — | — | 13h | ○Sent, no reply | — | — | — | Aug 10, 2025 | - | |||
| 03067415 | Return after 30-day window | Closed | High | — | damagedvipshipping | 3h | ○Sent, no reply | — | — | — | Aug 3, 2025 | Aug 7, 2025 | |||
| 58073264 | Influencer code not working | Closed | High | — | Chat | refund | 2d 17h | ○Sent, no reply | — | — | — | Jul 30, 2025 | Aug 3, 2025 | ||
| 50404028 | App login problem | Solved | Urgent | — | Social | influencerreturns | 2h | ⊘Not fired | — | — | — | Jul 25, 2025 | - | ||
| 54922428 | Influencer code not working | Solved | Normal | — | — | 3h | ●Responded | 3/5 | — | — | Jul 7, 2025 | - | |||
| 49961053 | Allergic reaction concern | Solved | Normal | — | Chat | shade-matchfragrance | 20h | ●Responded | 5/5 | — | — | Jul 2, 2025 | - | ||
| 17057156 | Foundation match help | Solved | Normal | — | vip | 2h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - | |||
| 95306819 | Influencer code not working | Solved | Normal | — | fragrancereturns | 1d 11h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |||
| 18373339 | Klarna / Afterpay split issue | Open | Normal | — | Social | wholesalerefund | - | —Skipped | — | — | — | Jun 5, 2025 | - | ||
| 89822639 | Cancel subscription / Auto-replenish | Solved | Low | — | fragrance | 13h | ○Sent, no reply | — | — | — | Jun 1, 2025 | - | |||
| 46466037 | Where is my order? | Solved | Normal | — | Chat | vip | 3h | ○Sent, no reply | — | — | — | May 29, 2025 | - |