Miss Gonzalo Mills-Armstrong
regina_nienow@yahoo.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 22682512 | Return after 30-day window | Closed | High | — | bopis | 3h | ●Responded | 5/5 | — | — | May 20, 2026 | May 25, 2026 | |||
| 94969869 | Wrong shade sent | Closed | Normal | — | Chat | samples | 15h | ○Sent, no reply | — | — | — | May 18, 2026 | May 20, 2026 | ||
| 52165529 | Insider tier issue | Solved | Normal | — | Chat | gift-card | 1d | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | ||
| 98804850 | Lost package follow-up | Solved | Normal | — | bopis | 11h | ●Responded | 9/11 | — | — | Apr 25, 2026 | - | |||
| 23602454 | Order arrived damaged | Closed | Normal | — | bopisfragrancereturns | 22h | ○Sent, no reply | — | — | — | Apr 22, 2026 | Apr 30, 2026 | |||
| 60325712 | Missing samples in order | Solved | Low | — | Phone | refund | 2h | ●Responded | 5/5 | — | — | Apr 21, 2026 | - | ||
| 72609962 | Insider tier issue | Pending | Urgent | — | wholesale | - | —Skipped | — | — | — | Apr 18, 2026 | - | |||
| 94330075 | Store experience feedback | Solved | Normal | — | Phone | — | 4h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - | ||
| 60411068 | Question about product ingredients | Solved | Urgent | — | Phone | fragrance | 5h | ○Sent, no reply | — | — | — | Apr 4, 2026 | - | ||
| 89246131 | Foundation match help | Solved | Normal | — | Phone | — | 2h | ●Responded | 2/5 | — | — | Mar 24, 2026 | - | ||
| 06451510 | App crashes at checkout | Solved | Normal | — | Chat | gift-cardshade-matchdamaged | 2d 15h | ●Responded | 3/5 | — | — | Mar 23, 2026 | - | ||
| 10248491 | Allergic reaction concern | Closed | Urgent | — | Social | fragrance | 5h | ⊘Not fired | — | — | — | Mar 16, 2026 | Mar 19, 2026 | ||
| 57563791 | Price match request | Solved | Normal | — | Social | bopisgift-cardvip | 6h | ⊘Not fired | — | — | — | Mar 13, 2026 | - | ||
| 30490252 | Insider tier issue | Closed | High | — | Chat | — | 1h | ●Responded | 5/5 | — | — | Mar 11, 2026 | Mar 12, 2026 | ||
| 33491958 | Price match request | Solved | Low | — | Chat | samples | 3h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - | ||
| 31631658 | Pro discount enrollment | Solved | Normal | — | Social | influencerbopis | 6h | ⊘Not fired | — | — | — | Mar 2, 2026 | - | ||
| 31798167 | Influencer code not working | Closed | Normal | — | gift-cardwholesale | 6h | ●Responded | 5/5 | — | — | Feb 11, 2026 | Feb 12, 2026 | |||
| 57003012 | Missing items in shipment | Closed | Normal | — | Chat | fragrance | 1h | ○Sent, no reply | — | — | — | Jan 28, 2026 | Feb 1, 2026 | ||
| 81377630 | Cancel order request | Closed | Normal | — | returnssamplesfragrance | 8h | ○Sent, no reply | — | — | — | Jan 11, 2026 | Jan 12, 2026 | |||
| 01416662 | Gift card balance question | Solved | High | — | loyaltyapp | 6h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |||
| 71370141 | Loyalty points not posting | Pending | Normal | — | Phone | refund | - | —Skipped | — | — | — | Dec 2, 2025 | - | ||
| 66267373 | Lost package follow-up | Solved | Normal | — | loyaltyappdamaged | 8d 7h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | |||
| 80828410 | Price match request | Solved | Urgent | — | samplesshade-matchvip | 10h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - | |||
| 56553944 | Question about product ingredients | Solved | Normal | — | fragranceloyaltyshade-match | 1d | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |||
| 04306251 | Restock alert for backorder | Pending | Low | — | — | - | —Skipped | — | — | — | Oct 23, 2025 | - | |||
| 64729077 | App crashes at checkout | Closed | Normal | — | refunddamaged | 2d 4h | ○Sent, no reply | — | — | — | Oct 2, 2025 | Oct 7, 2025 | |||
| 62131295 | Where is my order? | Solved | Normal | — | Social | returns | 1d 16h | ⊘Not fired | — | — | — | Sep 16, 2025 | - | ||
| 42393157 | Pro discount enrollment | Solved | Normal | — | — | 1d 1h | ⊘Not fired | — | — | — | Sep 12, 2025 | - | |||
| 69999677 | App crashes at checkout | Solved | High | — | shade-matchfragrancerefund | 2d 15h | ○Sent, no reply | — | — | — | Sep 3, 2025 | - | |||
| 92527752 | Restock alert for backorder | Solved | High | — | damagedfragranceshade-match | 18h | ●Responded | 9/11 | — | — | Aug 29, 2025 | - | |||
| 14366134 | Pro discount enrollment | Closed | Normal | — | Chat | damagedreturns | 6h | ○Sent, no reply | — | — | — | Aug 28, 2025 | Sep 2, 2025 | ||
| 62379557 | Foundation match help | Closed | Normal | — | app | 3h | ○Sent, no reply | — | — | — | Aug 13, 2025 | Aug 17, 2025 | |||
| 88036554 | Order arrived damaged | Solved | Normal | — | Chat | app | 1d 8h | ○Sent, no reply | — | — | — | Jul 30, 2025 | - | ||
| 41580559 | Influencer code not working | Pending | Normal | — | Chat | appvipfragrance | - | —Skipped | — | — | — | Jul 28, 2025 | - | ||
| 24149938 | Wholesale order question | Solved | Normal | — | wholesale | 14h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |||
| 03667174 | Where is my order? | Solved | Normal | — | Chat | wholesaleinfluencer | 5h | ○Sent, no reply | — | — | — | Jul 12, 2025 | - | ||
| 87643436 | Missing samples in order | Closed | Low | — | samplesinfluencerrefund | 2d 7h | ○Sent, no reply | — | — | — | Jul 1, 2025 | Jul 5, 2025 | |||
| 79702495 | Item authenticity concern | Solved | Low | — | bopis | 1d | ●Responded | 5/5 | — | — | Jun 24, 2025 | - | |||
| 00922946 | Store experience feedback | Closed | Normal | — | Chat | damaged | 6h | ○Sent, no reply | — | — | — | Jun 14, 2025 | Jun 15, 2025 | ||
| 49356191 | Shipping cost question | Closed | Normal | — | Chat | shipping | 18h | ●Responded | 10/11 | — | — | Jun 11, 2025 | Jun 15, 2025 | ||
| 47063583 | Order arrived damaged | Closed | Normal | — | Phone | damagedfragrance | 1h | ●Responded | 5/5 | — | — | May 26, 2025 | May 31, 2025 |