Merle Hickle
fausto_kertzmann58@yahoo.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 30496921Klarna / Afterpay split issue | Merle Hickle |  Mr. Eliza Gerhold IV | Apr 18, 2026, 7:14 PM |
| 3/5 | Helpful agent, but the underlying app issue still hasn't been fixed. | 28915321Pro discount enrollment | Merle Hickle |  Dr. Mandy McLaughlin | Mar 28, 2026, 2:39 PM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 41287020Cancel subscription / Auto-replenish | Merle Hickle |  Leonard Waters-Howell | Mar 21, 2026, 11:12 PM |
| 2/5 | Customer service has gone downhill. Used to love this brand. | 69645709Restock alert for backorder | Merle Hickle |  Lily Raynor | Jan 21, 2026, 7:54 AM |
| 2/5 | Loyalty points still missing after two separate chats about it. | 07102936Foundation match help | Merle Hickle |  Steve O'Conner | Jan 16, 2026, 12:42 AM |
| 5/5 | Returned my serum no questions asked, refund hit my card the next day. | 68715775Pro discount enrollment | Merle Hickle |  Mr. Lonie Hudson | Dec 21, 2025, 12:30 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 62843619Klarna / Afterpay split issue | Merle Hickle |  Miss Amber Hintz Sr. | Dec 6, 2025, 6:00 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 16185467Discount code not working | Merle Hickle |  Amely Pacocha | Dec 4, 2025, 12:00 PM |
| 1/5 | Worst app onboarding I've experienced this year. | 63212853Pro discount enrollment | Merle Hickle | Amely Pacocha | Nov 5, 2025, 2:24 PM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 61899394Allergic reaction concern | Merle Hickle |  Kaela Friesen | Sep 20, 2025, 12:30 PM |
| 2/5 | Improve the BOPIS experience in stores. | 79874958Wrong shade sent | Merle Hickle |  Katrina Johns | Sep 14, 2025, 11:04 PM |
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 64924466Discount code not working | Merle Hickle |  Vilma Gusikowski | Sep 7, 2025, 4:10 PM |
| 2/5 | Welcome email had broken links. | 77745411Address change after shipping | Merle Hickle |  Ignatius Cummerata | Aug 17, 2025, 12:04 PM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 22525091Order arrived damaged | Merle Hickle |  Mr. Cade Senger | Aug 16, 2025, 12:45 PM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 65550989Insider tier issue | Merle Hickle | Mr. Cade Senger | Jul 15, 2025, 11:52 PM |
| 10/11 | Already referred three friends. They all love it too. | 10518354Cancel subscription / Auto-replenish | Merle Hickle |  Kip Schroeder IV | Jun 7, 2025, 10:13 PM |