Kyra Hermann
candice16@hotmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 13230882Wrong shade sent | Kyra Hermann |  Yazmin Jast | May 6, 2026, 1:43 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 17471848Store experience feedback | Kyra Hermann |  Leonard Waters-Howell | May 3, 2026, 5:30 AM |
| 4/5 | Solid help. The loyalty points took a day to show up after the agent said they would post. | 33111462Price match request | Kyra Hermann |  Amely Pacocha | Apr 19, 2026, 6:41 AM |
| 10/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 42707647Missing items in shipment | Kyra Hermann |  Katrina Johns | Mar 11, 2026, 1:37 PM |
| 5/5 | Resolved my issue and even taught me how to use the new app features. Excellent. | 86233650Price match request | Kyra Hermann |  Kaela Friesen | Feb 21, 2026, 10:04 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 37310556Wholesale order question | Kyra Hermann |  Ignatius Cummerata | Jan 20, 2026, 5:32 AM |
| 5/5 | Sara helped me build a gift bundle for my mom's birthday. So sweet. | 11166157Question about product ingredients | Kyra Hermann | Kaela Friesen | Jan 10, 2026, 2:47 PM |
| 1/5 | Worst app onboarding I've experienced this year. | 08966868Refund not received | Kyra Hermann |  Mr. Eliza Gerhold IV | Dec 26, 2025, 4:14 AM |
| 4/5 | More fragrance education in the app. | 79420291App login problem | Kyra Hermann |  Mr. Cade Senger | Dec 11, 2025, 1:47 AM |
| 5/5 | The chat agent walked me through how to layer my new actives without irritation. Above and beyond. | 86304699Restock alert for backorder | Kyra Hermann |  Eula McKenzie | Nov 23, 2025, 3:32 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 30411860Pro discount enrollment | Kyra Hermann |  Mr. Lonie Hudson | Sep 1, 2025, 4:04 AM |
| 10/11 | The selection, the service, the app — all top tier. | 06540749Pro discount enrollment | Kyra Hermann |  Vilma Gusikowski | Aug 16, 2025, 2:00 PM |
| 5/5 | Replaced my damaged perfume bottle within 24 hours. So impressed. | 07920226Store experience feedback | Kyra Hermann |  Julie Hodkiewicz | Aug 9, 2025, 9:57 AM |
| 4/5 | Resolved the issue. Wish the agent had offered a discount on the next order given the hassle. | 14693735Store experience feedback | Kyra Hermann |  Tommy Kuvalis | Aug 3, 2025, 1:09 AM |
| 5/5 | Got my points credited back for an order I had to cancel. Super easy. | 33429743Refund not received | Kyra Hermann | Julie Hodkiewicz | Jul 27, 2025, 4:43 PM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 34929038App login problem | Kyra Hermann |  Oscar O'Hara | Jun 15, 2025, 8:29 PM |