Rick Sawayn
amie_rempel@yahoo.com
Showing 1 - 41 of 41
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 57275861 | BOPIS order cancelled at store | Solved | Normal | Rick Sawayn | — |  Lily Raynor | samplesrefund | 1h | ●Responded | 5/5 | — | — | May 13, 2026 | - | |
| 51611064 | Price match request | Solved | Normal | Rick Sawayn | — |  Amely Pacocha | Chat | influencerappshade-match | 3h | ●Responded | 5/5 | — | — | Apr 30, 2026 | - |
| 52037788 | BOPIS order cancelled at store | Solved | Normal | Rick Sawayn | — |  Leonard Waters-Howell | Phone | samplesrefundvip | 3h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - |
| 88659509 | App login problem | Solved | Normal | Rick Sawayn | — |  Faith Hilll | — | 1d 14h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - | |
| 02133608 | Foundation match help | Open | Low | Rick Sawayn | — |  Kaela Friesen | appreturnssamples | - | —Skipped | — | — | — | Apr 17, 2026 | - | |
| 25226955 | Where is my order? | Closed | Normal | Rick Sawayn | — |  Garth Dooley | Chat | samples | 2d 11h | ⊘Not fired | — | — | — | Mar 20, 2026 | Mar 30, 2026 |
| 42933648 | Gift card balance question | Closed | Normal | Rick Sawayn | — |  Julie Hodkiewicz | vipsampleswholesale | 13h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 16, 2026 | |
| 99607938 | Cancel subscription / Auto-replenish | Solved | Normal | Rick Sawayn | — |  Mr. Skyla Trantow | damaged | 4h | ○Sent, no reply | — | — | — | Mar 11, 2026 | - | |
| 78744759 | Influencer code not working | Closed | Normal | Rick Sawayn | — |  Vilma Gusikowski | Phone | samplesshippingrefund | 17h | ●Responded | 4/5 | — | — | Mar 2, 2026 | Mar 4, 2026 |
| 96613074 | Influencer code not working | Solved | Low | Rick Sawayn | — |  Darryl Jacobi | Chat | shippingloyaltydamaged | 5h | ●Responded | 5/5 | — | — | Feb 23, 2026 | - |
| 68282978 | Loyalty points not posting | Solved | Low | Rick Sawayn | — |  Yazmin Jast | shippinggift-cardapp | 1h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - | |
| 15071497 | Birthday gift not received | Solved | Normal | Rick Sawayn | — | Yazmin Jast | Phone | bopisreturnsvip | 6h | ○Sent, no reply | — | — | — | Feb 10, 2026 | - |
| 61157840 | Pro discount enrollment | Pending | High | Rick Sawayn | — |  Ignatius Cummerata | samplesappvip | - | —Skipped | — | — | — | Feb 5, 2026 | - | |
| 64438275 | Foundation match help | Closed | Normal | Rick Sawayn | — | Mr. Skyla Trantow | gift-cardsamplesshade-match | 21h | ○Sent, no reply | — | — | — | Jan 31, 2026 | Feb 7, 2026 | |
| 59110234 | Missing items in shipment | Solved | Normal | Rick Sawayn | — | Vilma Gusikowski | Chat | — | 3h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - |
| 69028682 | Pro discount enrollment | Closed | High | Rick Sawayn | — | Vilma Gusikowski | Chat | shippingwholesalerefund | 6h | ●Responded | 5/5 | — | — | Jan 21, 2026 | Jan 28, 2026 |
| 09013328 | Price match request | Solved | Normal | Rick Sawayn | — | Yazmin Jast | Chat | — | 2d 7h | ⊘Not fired | — | — | — | Jan 20, 2026 | - |
| 50925473 | Foundation match help | Solved | Normal | Rick Sawayn | — |  Tommy Kuvalis | — | 2h | ●Responded | 10/11 | — | — | Jan 15, 2026 | - | |
| 25319718 | Cancel subscription / Auto-replenish | Solved | Normal | Rick Sawayn | — | Julie Hodkiewicz | appreturns | 1d 18h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 72078627 | Allergic reaction concern | Solved | Normal | Rick Sawayn | — | Leonard Waters-Howell | Phone | — | 3h | ○Sent, no reply | — | — | — | Dec 28, 2025 | - |
| 94048451 | Cancel order request | Solved | Normal | Rick Sawayn | — | Vilma Gusikowski | Phone | samplesvip | 1h | ○Sent, no reply | — | — | — | Dec 4, 2025 | - |
| 97153672 | BOPIS pickup not ready | Solved | Low | Rick Sawayn | — |  Mr. Eliza Gerhold IV | loyalty | 11h | ⊘Not fired | — | — | — | Dec 4, 2025 | - | |
| 85014339 | Insider tier issue | Closed | Normal | Rick Sawayn | — |  Miss Amber Hintz Sr. | gift-cardshade-matchreturns | 6h | ●Responded | 4/5 | — | — | Nov 25, 2025 | Nov 26, 2025 | |
| 13203468 | Missing samples in order | Closed | Normal | Rick Sawayn | — |  Steve O'Conner | Chat | refundshipping | 2d 12h | ○Sent, no reply | — | — | — | Nov 20, 2025 | Nov 30, 2025 |
| 15772676 | BOPIS pickup not ready | Open | Normal | Rick Sawayn | — | Steve O'Conner | Chat | shippingbopiswholesale | - | —Skipped | — | — | — | Nov 18, 2025 | - |
| 66260777 | Where is my order? | Pending | Urgent | Rick Sawayn | — | Tommy Kuvalis | Chat | shade-matchgift-cardreturns | - | —Skipped | — | — | — | Nov 13, 2025 | - |
| 86218991 | Cancel subscription / Auto-replenish | Closed | Normal | Rick Sawayn | — |  Mr. Lonie Hudson | shade-match | 2h | ●Responded | 4/5 | — | — | Nov 11, 2025 | Nov 12, 2025 | |
| 79703233 | Lost package follow-up | Solved | Urgent | Rick Sawayn | — |  Dr. Mandy McLaughlin | Chat | samplesrefund | 2h | ⊘Not fired | — | — | — | Oct 30, 2025 | - |
| 75526435 | Price match request | Closed | Normal | Rick Sawayn | — | Miss Amber Hintz Sr. | Phone | wholesale | 15h | ●Responded | 10/11 | — | — | Oct 16, 2025 | Oct 19, 2025 |
| 61643389 | Allergic reaction concern | Solved | Normal | Rick Sawayn | — | Leonard Waters-Howell | — | 4h | ●Responded | 4/5 | — | — | Sep 19, 2025 | - | |
| 85323442 | BOPIS order cancelled at store | Pending | Normal | Rick Sawayn | — | Faith Hilll | fragrance | - | —Skipped | — | — | — | Sep 16, 2025 | - | |
| 80007724 | Birthday gift not received | Solved | High | Rick Sawayn | — |  Mr. Cade Senger | Chat | — | 5h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - |
| 40705326 | BOPIS pickup not ready | Solved | Low | Rick Sawayn | — | Kaela Friesen | Social | refundappbopis | 16h | ⊘Not fired | — | — | — | Aug 19, 2025 | - |
| 97908166 | Order arrived damaged | Pending | Normal | Rick Sawayn | — |  Kip Schroeder IV | vipfragranceshipping | - | —Skipped | — | — | — | Aug 6, 2025 | - | |
| 31807509 | Birthday gift not received | Solved | High | Rick Sawayn | — | Mr. Eliza Gerhold IV | Phone | — | 5h | ●Responded | 10/11 | — | — | Jul 28, 2025 | - |
| 04913630 | Insider tier issue | Solved | Normal | Rick Sawayn | — | Miss Amber Hintz Sr. | Chat | loyalty | 4h | ○Sent, no reply | — | — | — | Jul 23, 2025 | - |
| 95434986 | Birthday gift not received | Solved | Normal | Rick Sawayn | — | Amely Pacocha | loyalty | 5h | ●Responded | 10/11 | — | — | Jul 5, 2025 | - | |
| 86987266 | Discount code not working | Closed | Normal | Rick Sawayn | — | Mr. Eliza Gerhold IV | wholesaleshade-match | 2h | ●Responded | 4/5 | — | — | Jul 4, 2025 | Jul 10, 2025 | |
| 00507429 | Store experience feedback | Solved | Normal | Rick Sawayn | — | Dr. Mandy McLaughlin | samples | 6h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - | |
| 45012055 | Address change after shipping | Solved | Normal | Rick Sawayn | — | Mr. Lonie Hudson | damaged | 2h | ○Sent, no reply | — | — | — | Jun 29, 2025 | - | |
| 55236599 | Return after 30-day window | Solved | Low | Rick Sawayn | — | Mr. Eliza Gerhold IV | — | 6h | ⊘Not fired | — | — | — | Jun 4, 2025 | - |