Herman Altenwerth
alphonso.schultz64@gmail.com
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Such a delightful first impression. Already shopping. | 80363507Klarna / Afterpay split issue | Herman Altenwerth |  Kaela Friesen | Apr 28, 2026, 7:49 PM |
| 3/5 | Decent. The system seemed to be slowing them down more than the issue itself. | 23303297Where is my order? | Herman Altenwerth |  Miss Amber Hintz Sr. | Apr 6, 2026, 9:03 PM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 05263360Cancel order request | Herman Altenwerth |  Kip Schroeder IV | Mar 9, 2026, 10:15 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 99939639Price match request | Herman Altenwerth |  Chaz Renner | Feb 11, 2026, 2:21 AM |
| 4/5 | Smooth chat. Just had to scroll to find the right help article first. | 42947632Missing samples in order | Herman Altenwerth |  Eula McKenzie | Jan 11, 2026, 4:45 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 17338105Store experience feedback | Herman Altenwerth | Miss Amber Hintz Sr. | Dec 17, 2025, 11:17 AM |
| 5/5 | The app guided me to the right products without being pushy. | 39797457Return after 30-day window | Herman Altenwerth |  Mr. Lonie Hudson | Dec 7, 2025, 9:00 AM |
| 1/5 | They accused me of returning fraudulent items. Never coming back. | 33892623Allergic reaction concern | Herman Altenwerth |  Yazmin Jast | Sep 18, 2025, 12:19 AM |
| 4/5 | Resolved fine. Agent had to look up my purchase, took a minute. | 46820256BOPIS order cancelled at store | Herman Altenwerth |  Leonard Waters-Howell | Aug 30, 2025, 4:27 PM |
| 5/5 | Couldn't have been more helpful. Got an Elite member upgrade after one chat. | 85820112Wholesale order question | Herman Altenwerth |  Steve O'Conner | Aug 23, 2025, 12:06 AM |
| 4/5 | Decent. The reply was helpful but I had to ask twice to confirm the refund timing. | 59380950Cancel order request | Herman Altenwerth | Eula McKenzie | Aug 8, 2025, 4:52 AM |
| 1/5 | Couldn't complete onboarding. Eventually gave up. | 32410763Return after 30-day window | Herman Altenwerth | Miss Amber Hintz Sr. | Jul 31, 2025, 1:41 PM |
| 5/5 | Loved that they followed up two days later to make sure the replacement arrived. | 01138672Cancel subscription / Auto-replenish | Herman Altenwerth |  Oscar O'Hara | Jul 6, 2025, 12:15 AM |