Herman Altenwerth
alphonso.schultz64@gmail.com
Showing 1 - 33 of 33
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44526066 | Loyalty points not posting | Pending | Normal | Herman Altenwerth | — |  Oscar O'Hara | shippinggift-cardshade-match | - | —Skipped | — | — | — | May 19, 2026 | - | |
| 64166757 | Address change after shipping | Closed | Normal | Herman Altenwerth | — |  Yazmin Jast | — | 1d 11h | ⊘Not fired | — | — | — | May 14, 2026 | May 17, 2026 | |
| 58028951 | Return after 30-day window | Solved | Normal | Herman Altenwerth | — |  Amely Pacocha | Chat | samplesinfluencer | 4h | ○Sent, no reply | — | — | — | May 1, 2026 | - |
| 80363507 | Klarna / Afterpay split issue | Solved | Normal | Herman Altenwerth | — |  Kaela Friesen | loyaltyrefund | 3h | ●Responded | 5/5 | — | — | Apr 27, 2026 | - | |
| 23303297 | Where is my order? | Solved | Urgent | Herman Altenwerth | — |  Miss Amber Hintz Sr. | Chat | fragrancewholesale | 15h | ●Responded | 3/5 | — | — | Apr 4, 2026 | - |
| 05263360 | Cancel order request | Solved | High | Herman Altenwerth | — |  Kip Schroeder IV | wholesaleshippingdamaged | 19h | ●Responded | 4/5 | — | — | Mar 7, 2026 | - | |
| 88108877 | Gift card balance question | Solved | Normal | Herman Altenwerth | — |  Garth Dooley | appvip | 15h | ⊘Not fired | — | — | — | Feb 23, 2026 | - | |
| 04115850 | Klarna / Afterpay split issue | Solved | Low | Herman Altenwerth | — |  Ignatius Cummerata | loyaltyrefund | 20h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 92036963 | Cancel order request | Solved | High | Herman Altenwerth | — | Kaela Friesen | returns | 3h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - | |
| 99939639 | Price match request | Solved | Normal | Herman Altenwerth | — |  Chaz Renner | — | 3h | ●Responded | 5/5 | — | — | Feb 10, 2026 | - | |
| 38103922 | BOPIS order cancelled at store | Solved | Normal | Herman Altenwerth | — |  Darryl Jacobi | Chat | wholesale | 5h | ○Sent, no reply | — | — | — | Feb 4, 2026 | - |
| 34910251 | Insider tier issue | Open | High | Herman Altenwerth | — | Amely Pacocha | wholesalesamplesvip | - | —Skipped | — | — | — | Jan 17, 2026 | - | |
| 77085028 | Cancel order request | Open | Urgent | Herman Altenwerth | — |  Jacklyn Dare | Chat | returns | - | —Skipped | — | — | — | Jan 11, 2026 | - |
| 42947632 | Missing samples in order | Closed | Normal | Herman Altenwerth | — |  Eula McKenzie | — | 6h | ●Responded | 4/5 | — | — | Jan 10, 2026 | Jan 17, 2026 | |
| 65017763 | Refund not received | Solved | Normal | Herman Altenwerth | — |  Mr. Lonie Hudson | shade-matchfragrance | 2h | ○Sent, no reply | — | — | — | Dec 29, 2025 | - | |
| 17338105 | Store experience feedback | Solved | Normal | Herman Altenwerth | — | Miss Amber Hintz Sr. | vipshipping | 6h | ●Responded | 4/5 | — | — | Dec 15, 2025 | - | |
| 39797457 | Return after 30-day window | Solved | Low | Herman Altenwerth | — | Mr. Lonie Hudson | bopisdamaged | 17h | ●Responded | 5/5 | — | — | Dec 5, 2025 | - | |
| 23937478 | Klarna / Afterpay split issue | Closed | High | Herman Altenwerth | — |  Mr. Skyla Trantow | appreturnswholesale | 20h | ○Sent, no reply | — | — | — | Dec 5, 2025 | Dec 9, 2025 | |
| 28298125 | Store experience feedback | Open | Normal | Herman Altenwerth | — | Chaz Renner | Phone | refundfragrance | - | —Skipped | — | — | — | Nov 28, 2025 | - |
| 36000966 | Store experience feedback | Closed | Urgent | Herman Altenwerth | — | Kaela Friesen | gift-cardreturns | 6h | ○Sent, no reply | — | — | — | Sep 17, 2025 | Sep 18, 2025 | |
| 32853329 | Where is my order? | Open | Urgent | Herman Altenwerth | — | Jacklyn Dare | — | - | —Skipped | — | — | — | Sep 12, 2025 | - | |
| 33892623 | Allergic reaction concern | Closed | High | Herman Altenwerth | — | Yazmin Jast | — | 5d | ●Responded | 1/5 | — | — | Sep 12, 2025 | Sep 18, 2025 | |
| 46820256 | BOPIS order cancelled at store | Solved | Normal | Herman Altenwerth | — |  Leonard Waters-Howell | wholesalerefundapp | 12h | ●Responded | 4/5 | — | — | Aug 29, 2025 | - | |
| 85820112 | Wholesale order question | Solved | Normal | Herman Altenwerth | — |  Steve O'Conner | Chat | fragrance | 6h | ●Responded | 5/5 | — | — | Aug 21, 2025 | - |
| 00226318 | Shipping cost question | Solved | Normal | Herman Altenwerth | — | Chaz Renner | — | 2d 15h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - | |
| 59380950 | Cancel order request | Solved | Normal | Herman Altenwerth | — | Eula McKenzie | Phone | wholesalefragrancebopis | 5h | ●Responded | 4/5 | — | — | Aug 6, 2025 | - |
| 32410763 | Return after 30-day window | Closed | High | Herman Altenwerth | — | Miss Amber Hintz Sr. | fragrancevipdamaged | 19h | ●Responded | 1/5 | — | — | Jul 30, 2025 | Aug 7, 2025 | |
| 88101140 | Allergic reaction concern | Solved | Urgent | Herman Altenwerth | — |  Julie Hodkiewicz | — | 10h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 01138672 | Cancel subscription / Auto-replenish | Solved | High | Herman Altenwerth | — | Oscar O'Hara | — | 1h | ●Responded | 5/5 | — | — | Jul 4, 2025 | - | |
| 68886136 | Shipping cost question | Closed | Low | Herman Altenwerth | — |  Faith Hilll | — | 3h | ○Sent, no reply | — | — | — | Jun 25, 2025 | Jun 28, 2025 | |
| 29235341 | Shipping cost question | Solved | Urgent | Herman Altenwerth | — | Ignatius Cummerata | Chat | — | 6h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - |
| 18763455 | Insider tier issue | Closed | Normal | Herman Altenwerth | — | Chaz Renner | Chat | wholesalerefundgift-card | 13h | ○Sent, no reply | — | — | — | Jun 23, 2025 | Jun 25, 2025 |
| 62899829 | Refund not received | Solved | Normal | Herman Altenwerth | — | Faith Hilll | influencer | 1d 10h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - |