Ms. Malvina Cruickshank-Schmidt
delta_haley@hotmail.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 93575628 | Address change after shipping | Closed | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Chaz Renner | Chat | refundloyaltywholesale | 4h | ●Responded | 5/5 | — | — | May 13, 2026 | May 20, 2026 |
| 36273943 | Loyalty points not posting | Pending | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Lily Raynor | Chat | returnsshade-match | - | —Skipped | — | — | — | May 7, 2026 | - |
| 45439448 | Where is my order? | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Ignatius Cummerata | Chat | — | 9h | ○Sent, no reply | — | — | — | May 5, 2026 | - |
| 31039925 | Foundation match help | Closed | High | Ms. Malvina Cruickshank-Schmidt | — |  Jacklyn Dare | — | 4h | ●Responded | 5/5 | — | — | Apr 30, 2026 | May 5, 2026 | |
| 23631970 | Allergic reaction concern | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Tommy Kuvalis | Chat | — | 19h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - |
| 78327436 | Foundation match help | Solved | High | Ms. Malvina Cruickshank-Schmidt | — | Chaz Renner | appshippingfragrance | 11h | ○Sent, no reply | — | — | — | Apr 16, 2026 | - | |
| 74420828 | Refund not received | Solved | Low | Ms. Malvina Cruickshank-Schmidt | — |  Darryl Jacobi | — | 6h | ○Sent, no reply | — | — | — | Apr 13, 2026 | - | |
| 31690091 | BOPIS order cancelled at store | Closed | Low | Ms. Malvina Cruickshank-Schmidt | — | Jacklyn Dare | wholesalerefundloyalty | 1h | ●Responded | 4/5 | — | — | Mar 12, 2026 | Mar 14, 2026 | |
| 04094852 | Shipping cost question | Closed | Low | Ms. Malvina Cruickshank-Schmidt | — |  Amely Pacocha | refund | 4h | ●Responded | 5/5 | — | — | Feb 26, 2026 | Mar 4, 2026 | |
| 70252290 | Wholesale order question | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — | Tommy Kuvalis | returnsbopisdamaged | 5h | ●Responded | 5/5 | — | — | Feb 19, 2026 | - | |
| 02370054 | Lost package follow-up | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — | Jacklyn Dare | loyalty | 2d 18h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 93018234 | Missing items in shipment | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — | Lily Raynor | Chat | loyaltyshipping | 1h | ●Responded | 4/5 | — | — | Feb 7, 2026 | - |
| 29854753 | Order arrived damaged | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — | Jacklyn Dare | refund | 4d 8h | ●Responded | 1/5 | — | — | Jan 25, 2026 | - | |
| 29812111 | BOPIS order cancelled at store | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Mr. Skyla Trantow | Social | samples | 3h | ⊘Not fired | — | — | — | Jan 24, 2026 | - |
| 61339150 | Where is my order? | Pending | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Oscar O'Hara | loyaltygift-cardshade-match | - | —Skipped | — | — | — | Jan 22, 2026 | - | |
| 29597376 | Influencer code not working | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — | Ignatius Cummerata | Chat | bopisgift-card | 10h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - |
| 16025604 | Return after 30-day window | Closed | High | Ms. Malvina Cruickshank-Schmidt | — | Mr. Skyla Trantow | shade-matchdamagedreturns | 1h | ○Sent, no reply | — | — | — | Jan 15, 2026 | Jan 19, 2026 | |
| 19605329 | Missing items in shipment | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Eula McKenzie | influencer | 1h | ●Responded | 3/5 | — | — | Dec 28, 2025 | - | |
| 31605751 | Shipping cost question | Open | Normal | Ms. Malvina Cruickshank-Schmidt | — | Chaz Renner | Phone | influencerappvip | - | —Skipped | — | — | — | Dec 26, 2025 | - |
| 14840111 | Lost package follow-up | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Julie Hodkiewicz | vip | 5h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - | |
| 57181519 | BOPIS pickup not ready | Pending | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Steve O'Conner | returns | - | —Skipped | — | — | — | Dec 15, 2025 | - | |
| 02913364 | BOPIS order cancelled at store | Pending | Low | Ms. Malvina Cruickshank-Schmidt | — |  Faith Hilll | Chat | damagedrefund | - | —Skipped | — | — | — | Dec 12, 2025 | - |
| 60496661 | Klarna / Afterpay split issue | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — | Faith Hilll | fragrance | 10h | ●Responded | 4/5 | — | — | Nov 30, 2025 | - | |
| 78620138 | Item authenticity concern | Closed | Normal | Ms. Malvina Cruickshank-Schmidt | — | Oscar O'Hara | Chat | damagedshade-matchwholesale | 16h | ○Sent, no reply | — | — | — | Nov 14, 2025 | Nov 18, 2025 |
| 83469193 | Shipping cost question | Closed | High | Ms. Malvina Cruickshank-Schmidt | — |  Miss Amber Hintz Sr. | wholesalevipdamaged | 2d 17h | ●Responded | 3/5 | — | — | Nov 13, 2025 | Nov 20, 2025 | |
| 62556257 | Gift card balance question | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Yazmin Jast | loyalty | 21h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - | |
| 15518418 | Missing items in shipment | Closed | Normal | Ms. Malvina Cruickshank-Schmidt | — | Yazmin Jast | influencer | 2h | ●Responded | 3/5 | — | — | Nov 7, 2025 | Nov 10, 2025 | |
| 69633951 | BOPIS pickup not ready | Pending | Normal | Ms. Malvina Cruickshank-Schmidt | — | Lily Raynor | shipping | - | —Skipped | — | — | — | Oct 2, 2025 | - | |
| 11772441 | Discount code not working | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — | Jacklyn Dare | gift-cardshipping | 1d 4h | ●Responded | 4/5 | — | — | Sep 9, 2025 | - | |
| 68153860 | Shipping cost question | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Vilma Gusikowski | returns | 8h | ○Sent, no reply | — | — | — | Sep 8, 2025 | - | |
| 34090734 | Wholesale order question | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — | Ignatius Cummerata | Chat | damagedrefund | 14h | ●Responded | 4/5 | — | — | Aug 21, 2025 | - |
| 02121753 | Loyalty points not posting | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — | Jacklyn Dare | shade-matchvipreturns | 3h | ○Sent, no reply | — | — | — | Aug 8, 2025 | - | |
| 32917852 | Discount code not working | Open | High | Ms. Malvina Cruickshank-Schmidt | — | Yazmin Jast | Chat | refund | - | —Skipped | — | — | — | Aug 7, 2025 | - |
| 58826234 | Discount code not working | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — | Darryl Jacobi | — | 1d 17h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |
| 83508037 | Allergic reaction concern | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Mr. Eliza Gerhold IV | fragrance | 5h | ●Responded | 4/11 | — | — | Jul 23, 2025 | - | |
| 50964710 | Discount code not working | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Mr. Cade Senger | Social | gift-cardappwholesale | 21h | ⊘Not fired | — | — | — | Jul 19, 2025 | - |
| 97102008 | Missing samples in order | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — | Faith Hilll | loyalty | 3h | ●Responded | 10/11 | — | — | Jul 18, 2025 | - | |
| 22721348 | Where is my order? | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — | Yazmin Jast | Chat | bopisvip | 3h | ●Responded | 5/5 | — | — | Jul 15, 2025 | - |
| 25248158 | Missing samples in order | Pending | Normal | Ms. Malvina Cruickshank-Schmidt | — | Julie Hodkiewicz | Chat | fragrance | - | —Skipped | — | — | — | Jul 10, 2025 | - |
| 36282780 | Allergic reaction concern | Closed | Urgent | Ms. Malvina Cruickshank-Schmidt | — | Jacklyn Dare | Chat | influencer | 5h | ○Sent, no reply | — | — | — | Jun 17, 2025 | Jun 24, 2025 |
| 70748211 | Return after 30-day window | Closed | Normal | Ms. Malvina Cruickshank-Schmidt | — | Faith Hilll | Phone | — | 6h | ○Sent, no reply | — | — | — | Jun 14, 2025 | Jun 18, 2025 |
| 44775854 | Address change after shipping | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — | Ignatius Cummerata | — | 12h | ○Sent, no reply | — | — | — | Jun 13, 2025 | - | |
| 16917509 | Gift card balance question | Pending | Normal | Ms. Malvina Cruickshank-Schmidt | — | Vilma Gusikowski | Chat | — | - | —Skipped | — | — | — | May 29, 2025 | - |
| 95698830 | Refund not received | Solved | Normal | Ms. Malvina Cruickshank-Schmidt | — |  Kaela Friesen | — | 3h | ○Sent, no reply | — | — | — | May 27, 2025 | - |