Dr. Travis Koepp
geneva.kreiger@gmail.com
Showing 1 - 49 of 49
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 55523338 | Item authenticity concern | Solved | Low | Dr. Travis Koepp | — |  Darryl Jacobi | — | 1d | ●Responded | 1/5 | — | — | May 22, 2026 | - | |
| 69852012 | Return after 30-day window | Pending | Normal | Dr. Travis Koepp | — |  Faith Hilll | — | - | —Skipped | — | — | — | Apr 24, 2026 | - | |
| 99676413 | Lost package follow-up | Solved | Urgent | Dr. Travis Koepp | — |  Eula McKenzie | refundwholesalefragrance | 22h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |
| 02555554 | Wholesale order question | Solved | Normal | Dr. Travis Koepp | — |  Tommy Kuvalis | Chat | influencer | 2h | ○Sent, no reply | — | — | — | Apr 15, 2026 | - |
| 44830728 | Insider tier issue | Closed | Normal | Dr. Travis Koepp | — | Tommy Kuvalis | samples | 1d 11h | ●Responded | 4/5 | — | — | Apr 1, 2026 | Apr 8, 2026 | |
| 62547439 | Pro discount enrollment | Solved | High | Dr. Travis Koepp | — | Darryl Jacobi | appinfluencershade-match | 18h | ⊘Not fired | — | — | — | Mar 29, 2026 | - | |
| 88709121 | Order arrived damaged | Pending | High | Dr. Travis Koepp | — |  Julie Hodkiewicz | gift-card | - | —Skipped | — | — | — | Mar 27, 2026 | - | |
| 31921782 | Wrong shade sent | Closed | High | Dr. Travis Koepp | — |  Jacklyn Dare | Chat | refundsamplesvip | 1h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 23, 2026 |
| 42806790 | Restock alert for backorder | Solved | Low | Dr. Travis Koepp | — |  Miss Amber Hintz Sr. | Chat | shipping | 5h | ○Sent, no reply | — | — | — | Mar 7, 2026 | - |
| 83948860 | Cancel subscription / Auto-replenish | Solved | Normal | Dr. Travis Koepp | — |  Mr. Eliza Gerhold IV | Chat | influencerdamagedapp | 1h | ●Responded | 5/5 | — | — | Mar 5, 2026 | - |
| 50563700 | Missing samples in order | Solved | Normal | Dr. Travis Koepp | — | Miss Amber Hintz Sr. | fragrancegift-card | 6h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | |
| 84960888 | Influencer code not working | Solved | Normal | Dr. Travis Koepp | — |  Amely Pacocha | Phone | gift-card | 2d 5h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - |
| 55998514 | Birthday gift not received | Solved | High | Dr. Travis Koepp | — |  Katrina Johns | bopis | 8h | ⊘Not fired | — | — | — | Feb 9, 2026 | - | |
| 25510146 | Lost package follow-up | Solved | Low | Dr. Travis Koepp | — |  Garth Dooley | Chat | influencerrefund | 9h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - |
| 20552309 | Price match request | Closed | Normal | Dr. Travis Koepp | — | Miss Amber Hintz Sr. | loyaltysamples | 2h | ○Sent, no reply | — | — | — | Jan 10, 2026 | Jan 15, 2026 | |
| 84703336 | Where is my order? | Closed | Low | Dr. Travis Koepp | — | Darryl Jacobi | Chat | — | 2h | ○Sent, no reply | — | — | — | Jan 9, 2026 | Jan 12, 2026 |
| 73070595 | Gift card balance question | Solved | High | Dr. Travis Koepp | — |  Leonard Waters-Howell | bopisapp | 4h | ⊘Not fired | — | — | — | Jan 8, 2026 | - | |
| 52828313 | Address change after shipping | Closed | High | Dr. Travis Koepp | — |  Chaz Renner | Chat | vipinfluencer | 6h | ●Responded | 10/11 | — | — | Dec 29, 2025 | Jan 2, 2026 |
| 63162698 | Cancel subscription / Auto-replenish | Solved | High | Dr. Travis Koepp | — | Leonard Waters-Howell | — | 14h | ●Responded | 4/5 | — | — | Dec 28, 2025 | - | |
| 79223464 | App crashes at checkout | Pending | High | Dr. Travis Koepp | — | Amely Pacocha | Phone | app | - | —Skipped | — | — | — | Dec 10, 2025 | - |
| 26076619 | BOPIS pickup not ready | Closed | Normal | Dr. Travis Koepp | — |  Steve O'Conner | Chat | bopis | 2d 21h | ●Responded | 4/5 | — | — | Dec 3, 2025 | Dec 13, 2025 |
| 90010129 | Item authenticity concern | Closed | Normal | Dr. Travis Koepp | — |  Mr. Skyla Trantow | Chat | fragrancesamples | 6h | ○Sent, no reply | — | — | — | Nov 27, 2025 | Dec 1, 2025 |
| 41012247 | Order arrived damaged | Closed | Urgent | Dr. Travis Koepp | — |  Mr. Cade Senger | loyaltyinfluencerfragrance | 8d 12h | ○Sent, no reply | — | — | — | Nov 21, 2025 | Dec 5, 2025 | |
| 73189374 | Cancel subscription / Auto-replenish | Closed | Low | Dr. Travis Koepp | — | Mr. Eliza Gerhold IV | Chat | — | 6h | ⊘Not fired | — | — | — | Nov 19, 2025 | Nov 20, 2025 |
| 22829151 | App crashes at checkout | Solved | Normal | Dr. Travis Koepp | — | Katrina Johns | Phone | influencer | 2h | ○Sent, no reply | — | — | — | Nov 14, 2025 | - |
| 98564445 | Cancel order request | Solved | Normal | Dr. Travis Koepp | — |  Oscar O'Hara | shade-matchloyalty | 4h | ●Responded | 5/5 | — | — | Nov 11, 2025 | - | |
| 36562496 | Loyalty points not posting | Open | Normal | Dr. Travis Koepp | — |  Lily Raynor | Phone | samplesdamagedwholesale | - | —Skipped | — | — | — | Nov 11, 2025 | - |
| 65340098 | Loyalty points not posting | Solved | Low | Dr. Travis Koepp | — | Jacklyn Dare | wholesale | 8d 1h | ○Sent, no reply | — | — | — | Oct 21, 2025 | - | |
| 36326723 | Wholesale order question | Solved | Normal | Dr. Travis Koepp | — | Amely Pacocha | shippingapp | 20h | ○Sent, no reply | — | — | — | Oct 19, 2025 | - | |
| 33013153 | Birthday gift not received | Solved | High | Dr. Travis Koepp | — |  Mr. Lonie Hudson | Social | influencer | 5h | ⊘Not fired | — | — | — | Oct 17, 2025 | - |
| 65295077 | Item authenticity concern | Solved | High | Dr. Travis Koepp | — | Jacklyn Dare | Social | damagedwholesale | 5h | ⊘Not fired | — | — | — | Oct 15, 2025 | - |
| 17067557 | Birthday gift not received | Solved | Low | Dr. Travis Koepp | — | Julie Hodkiewicz | shade-matchapp | 1d 3h | ●Responded | 4/5 | — | — | Oct 13, 2025 | - | |
| 04850732 | Birthday gift not received | Closed | Low | Dr. Travis Koepp | — |  Ignatius Cummerata | Chat | shade-match | 3h | ○Sent, no reply | — | — | — | Oct 11, 2025 | Oct 14, 2025 |
| 40332016 | Order arrived damaged | Solved | Normal | Dr. Travis Koepp | — | Amely Pacocha | Chat | loyalty | 17h | ●Responded | 10/11 | — | — | Sep 29, 2025 | - |
| 77991066 | Cancel subscription / Auto-replenish | Closed | Low | Dr. Travis Koepp | — | Faith Hilll | influencerloyalty | 21h | ●Responded | 3/5 | — | — | Sep 19, 2025 | Sep 24, 2025 | |
| 14243885 | App login problem | Solved | Normal | Dr. Travis Koepp | — |  Dr. Mandy McLaughlin | bopisapployalty | 9d 22h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - | |
| 29445337 | Shipping cost question | Closed | Normal | Dr. Travis Koepp | — | Chaz Renner | samplesvipbopis | 5h | ⊘Not fired | — | — | — | Sep 6, 2025 | Sep 8, 2025 | |
| 87940173 | Gift card balance question | Solved | Normal | Dr. Travis Koepp | — | Mr. Skyla Trantow | Chat | — | 6h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - |
| 36535430 | Gift card balance question | Closed | Normal | Dr. Travis Koepp | — | Steve O'Conner | Social | vip | 3d 21h | ⊘Not fired | — | — | — | Aug 17, 2025 | Aug 28, 2025 |
| 22688102 | BOPIS pickup not ready | Closed | High | Dr. Travis Koepp | — | Julie Hodkiewicz | Chat | bopisloyalty | 1h | ⊘Not fired | — | — | — | Aug 12, 2025 | Aug 17, 2025 |
| 72494920 | Store experience feedback | Pending | Normal | Dr. Travis Koepp | — | Katrina Johns | samplesloyalty | - | —Skipped | — | — | — | Aug 5, 2025 | - | |
| 01886231 | Allergic reaction concern | Solved | Normal | Dr. Travis Koepp | — | Tommy Kuvalis | Social | wholesalesamplesloyalty | 5h | ⊘Not fired | — | — | — | Jul 31, 2025 | - |
| 34992832 | BOPIS order cancelled at store | Solved | Low | Dr. Travis Koepp | — | Chaz Renner | bopis | 7d 17h | ●Responded | 2/5 | — | — | Jul 28, 2025 | - | |
| 39950534 | App login problem | Solved | High | Dr. Travis Koepp | — | Lily Raynor | — | 8h | ●Responded | 4/5 | — | — | Jul 26, 2025 | - | |
| 64690310 | App login problem | Open | Normal | Dr. Travis Koepp | — | Lily Raynor | Chat | refund | - | —Skipped | — | — | — | Jul 22, 2025 | - |
| 81038621 | Pro discount enrollment | Closed | Normal | Dr. Travis Koepp | — | Katrina Johns | — | 1h | ●Responded | 5/5 | — | — | Jul 9, 2025 | Jul 10, 2025 | |
| 62263760 | Cancel subscription / Auto-replenish | Solved | High | Dr. Travis Koepp | — | Miss Amber Hintz Sr. | — | 11h | ●Responded | 7/11 | — | — | Jun 23, 2025 | - | |
| 31401923 | Allergic reaction concern | Solved | High | Dr. Travis Koepp | — | Mr. Lonie Hudson | — | 22h | ●Responded | 5/5 | — | — | Jun 18, 2025 | - | |
| 31179068 | Store experience feedback | Open | Normal | Dr. Travis Koepp | — | Katrina Johns | samples | - | —Skipped | — | — | — | Jun 4, 2025 | - |