Mr. Joel Hayes-Hilpert
lane_cronin32@yahoo.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Replied within minutes on a Sunday. Honestly didn't expect that. | 44940861App login problem | Mr. Joel Hayes-Hilpert |  Garth Dooley | May 13, 2026, 10:07 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 23514305Insider tier issue | Mr. Joel Hayes-Hilpert |  Amely Pacocha | May 1, 2026, 10:43 AM |
| 5/5 | Honestly the easiest exchange process I've used at any retailer. | 41378451Order arrived damaged | Mr. Joel Hayes-Hilpert |  Steve O'Conner | Apr 29, 2026, 6:53 AM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 64762946Birthday gift not received | Mr. Joel Hayes-Hilpert |  Dr. Mandy McLaughlin | Apr 25, 2026, 5:32 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 47066383Loyalty points not posting | Mr. Joel Hayes-Hilpert |  Kaela Friesen | Mar 26, 2026, 11:37 AM |
| 5/5 | Chat agent answered in 10 seconds and solved it in two messages. | 00491566Klarna / Afterpay split issue | Mr. Joel Hayes-Hilpert |  Oscar O'Hara | Mar 18, 2026, 8:34 PM |
| 10/11 | The brand range alone makes it worth it. Service makes it lifelong. | 15855971App login problem | Mr. Joel Hayes-Hilpert |  Leonard Waters-Howell | Jan 21, 2026, 1:38 PM |
| 2/5 | They closed my ticket without resolving it. Had to open a new one. | 94784988Missing samples in order | Mr. Joel Hayes-Hilpert | Kaela Friesen | Jan 20, 2026, 5:41 AM |
| 10/11 | Best in class. The app is genuinely beautiful and useful. | 69003480App login problem | Mr. Joel Hayes-Hilpert |  Mr. Cade Senger | Jan 2, 2026, 1:30 PM |
| 5/5 | Got my Klarna split sorted out in two messages. So easy. | 97496772App crashes at checkout | Mr. Joel Hayes-Hilpert |  Darryl Jacobi | Dec 30, 2025, 7:48 PM |
| 10/11 | Already referred three friends. They all love it too. | 48712754Lost package follow-up | Mr. Joel Hayes-Hilpert |  Ignatius Cummerata | Dec 28, 2025, 6:11 PM |
| 5/5 | The Beauty Advisor on chat was so knowledgeable, helped me build a full skincare routine for sensitive skin. | 28826383Shipping cost question | Mr. Joel Hayes-Hilpert | Amely Pacocha | Dec 2, 2025, 8:52 PM |
| 7/11 | Solid retailer. Not differentiated enough to recommend over alternatives. | 21414142Question about product ingredients | Mr. Joel Hayes-Hilpert |  Yazmin Jast | Oct 17, 2025, 12:10 PM |
| 9/11 | Tell everyone I know to shop here. Best beauty retailer, hands down. | 14476506BOPIS pickup not ready | Mr. Joel Hayes-Hilpert |  Mr. Eliza Gerhold IV | Oct 7, 2025, 2:30 PM |
| 1/5 | Lost over 200 dollars worth of points after a system migration and they won't restore them. | 67602569Allergic reaction concern | Mr. Joel Hayes-Hilpert |  Miss Amber Hintz Sr. | Aug 27, 2025, 5:32 PM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 19599724Gift card balance question | Mr. Joel Hayes-Hilpert |  Chaz Renner | Jun 18, 2025, 12:15 PM |
| 2/5 | Integrate the wishlist with stock alerts. | 50768654Restock alert for backorder | Mr. Joel Hayes-Hilpert |  Eula McKenzie | Jun 13, 2025, 1:01 AM |