Mr. Joel Hayes-Hilpert
lane_cronin32@yahoo.com
Showing 1 - 50 of 50
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 35922106 | Store experience feedback | Closed | Normal | Mr. Joel Hayes-Hilpert | — |  Kaela Friesen | — | 4h | ○Sent, no reply | — | — | — | May 14, 2026 | May 15, 2026 | |
| 44940861 | App login problem | Closed | Normal | Mr. Joel Hayes-Hilpert | — |  Garth Dooley | Chat | — | 6h | ●Responded | 5/5 | — | — | May 12, 2026 | May 16, 2026 |
| 46470617 | Influencer code not working | Closed | Low | Mr. Joel Hayes-Hilpert | — |  Chaz Renner | gift-card | 6h | ○Sent, no reply | — | — | — | May 8, 2026 | May 13, 2026 | |
| 07174652 | Price match request | Solved | Normal | Mr. Joel Hayes-Hilpert | — |  Jacklyn Dare | influencershipping | 6h | ○Sent, no reply | — | — | — | May 8, 2026 | - | |
| 23514305 | Insider tier issue | Solved | Low | Mr. Joel Hayes-Hilpert | — |  Amely Pacocha | Phone | — | 6h | ●Responded | 4/5 | — | — | Apr 29, 2026 | - |
| 41378451 | Order arrived damaged | Solved | Low | Mr. Joel Hayes-Hilpert | — |  Steve O'Conner | samplesdamaged | 4h | ●Responded | 5/5 | — | — | Apr 28, 2026 | - | |
| 56603487 | Foundation match help | Solved | Normal | Mr. Joel Hayes-Hilpert | — |  Julie Hodkiewicz | Chat | returnsloyaltyvip | 6h | ○Sent, no reply | — | — | — | Apr 26, 2026 | - |
| 65909454 | Price match request | Solved | Normal | Mr. Joel Hayes-Hilpert | — | Chaz Renner | influencerappwholesale | 4h | ○Sent, no reply | — | — | — | Apr 25, 2026 | - | |
| 64762946 | Birthday gift not received | Solved | Normal | Mr. Joel Hayes-Hilpert | — |  Dr. Mandy McLaughlin | Chat | loyaltygift-card | 6h | ●Responded | 4/5 | — | — | Apr 23, 2026 | - |
| 58610756 | Return after 30-day window | Solved | Normal | Mr. Joel Hayes-Hilpert | — | Kaela Friesen | shippingloyaltygift-card | 6h | ○Sent, no reply | — | — | — | Apr 18, 2026 | - | |
| 14452119 | Where is my order? | Solved | Normal | Mr. Joel Hayes-Hilpert | — | Steve O'Conner | Chat | apprefundvip | 3d | ○Sent, no reply | — | — | — | Apr 15, 2026 | - |
| 74230035 | Discount code not working | Solved | Low | Mr. Joel Hayes-Hilpert | — |  Leonard Waters-Howell | — | 6d 1h | ⊘Not fired | — | — | — | Apr 12, 2026 | - | |
| 18539679 | Gift card balance question | Pending | Urgent | Mr. Joel Hayes-Hilpert | — |  Vilma Gusikowski | Chat | — | - | —Skipped | — | — | — | Apr 9, 2026 | - |
| 36718579 | Wholesale order question | Solved | Normal | Mr. Joel Hayes-Hilpert | — | Amely Pacocha | Chat | vipwholesale | 7h | ○Sent, no reply | — | — | — | Apr 2, 2026 | - |
| 57774808 | Wrong shade sent | Pending | High | Mr. Joel Hayes-Hilpert | — |  Mr. Lonie Hudson | damagedwholesale | - | —Skipped | — | — | — | Mar 27, 2026 | - | |
| 47066383 | Loyalty points not posting | Closed | Normal | Mr. Joel Hayes-Hilpert | — | Kaela Friesen | Chat | appshipping | 1h | ●Responded | 10/11 | — | — | Mar 25, 2026 | Apr 1, 2026 |
| 00491566 | Klarna / Afterpay split issue | Solved | Normal | Mr. Joel Hayes-Hilpert | — |  Oscar O'Hara | refundshippingwholesale | 23h | ●Responded | 5/5 | — | — | Mar 16, 2026 | - | |
| 15855971 | App login problem | Closed | High | Mr. Joel Hayes-Hilpert | — | Leonard Waters-Howell | — | 17h | ●Responded | 10/11 | — | — | Jan 20, 2026 | Jan 26, 2026 | |
| 94784988 | Missing samples in order | Closed | Normal | Mr. Joel Hayes-Hilpert | — | Kaela Friesen | Chat | gift-carddamagedfragrance | 5h | ●Responded | 2/5 | — | — | Jan 18, 2026 | Jan 25, 2026 |
| 35176319 | Order arrived damaged | Closed | Normal | Mr. Joel Hayes-Hilpert | — |  Mr. Skyla Trantow | bopisdamagedrefund | 1d 1h | ○Sent, no reply | — | — | — | Jan 14, 2026 | Jan 21, 2026 | |
| 68587832 | Item authenticity concern | Solved | Normal | Mr. Joel Hayes-Hilpert | — |  Eula McKenzie | Social | influencerbopis | 21h | ⊘Not fired | — | — | — | Jan 9, 2026 | - |
| 69003480 | App login problem | Solved | Normal | Mr. Joel Hayes-Hilpert | — |  Mr. Cade Senger | — | 14h | ●Responded | 10/11 | — | — | Jan 1, 2026 | - | |
| 39464694 | Gift card balance question | Open | Normal | Mr. Joel Hayes-Hilpert | — |  Ignatius Cummerata | Chat | bopisgift-cardinfluencer | - | —Skipped | — | — | — | Dec 29, 2025 | - |
| 97496772 | App crashes at checkout | Closed | Urgent | Mr. Joel Hayes-Hilpert | — |  Darryl Jacobi | Chat | wholesalebopisapp | 17h | ●Responded | 5/5 | — | — | Dec 28, 2025 | Jan 3, 2026 |
| 48712754 | Lost package follow-up | Solved | Low | Mr. Joel Hayes-Hilpert | — | Ignatius Cummerata | damagedinfluencer | 4h | ●Responded | 10/11 | — | — | Dec 26, 2025 | - | |
| 90475449 | Klarna / Afterpay split issue | Open | Low | Mr. Joel Hayes-Hilpert | — | Julie Hodkiewicz | damagedloyalty | - | —Skipped | — | — | — | Dec 25, 2025 | - | |
| 90617562 | Foundation match help | Closed | High | Mr. Joel Hayes-Hilpert | — | Ignatius Cummerata | damagedsamplesshipping | 2h | ○Sent, no reply | — | — | — | Dec 1, 2025 | Dec 8, 2025 | |
| 28826383 | Shipping cost question | Solved | Normal | Mr. Joel Hayes-Hilpert | — | Amely Pacocha | fragranceappwholesale | 2h | ●Responded | 5/5 | — | — | Dec 1, 2025 | - | |
| 35746571 | BOPIS order cancelled at store | Closed | Normal | Mr. Joel Hayes-Hilpert | — |  Lily Raynor | — | 5h | ○Sent, no reply | — | — | — | Oct 23, 2025 | Oct 27, 2025 | |
| 52587481 | Pro discount enrollment | Closed | High | Mr. Joel Hayes-Hilpert | — |  Tommy Kuvalis | Chat | bopis | 6h | ⊘Not fired | — | — | — | Oct 22, 2025 | Oct 25, 2025 |
| 21414142 | Question about product ingredients | Closed | Normal | Mr. Joel Hayes-Hilpert | — |  Yazmin Jast | Chat | shade-matchinfluencerdamaged | 4h | ●Responded | 7/11 | — | — | Oct 15, 2025 | Oct 16, 2025 |
| 14476506 | BOPIS pickup not ready | Closed | Low | Mr. Joel Hayes-Hilpert | — |  Mr. Eliza Gerhold IV | Phone | returns | 1d 18h | ●Responded | 9/11 | — | — | Oct 4, 2025 | Oct 10, 2025 |
| 47150591 | Birthday gift not received | Pending | Normal | Mr. Joel Hayes-Hilpert | — |  Kip Schroeder IV | Chat | — | - | —Skipped | — | — | — | Sep 26, 2025 | - |
| 30743407 | Foundation match help | Solved | Normal | Mr. Joel Hayes-Hilpert | — | Ignatius Cummerata | gift-card | 2h | ○Sent, no reply | — | — | — | Sep 24, 2025 | - | |
| 45034207 | Restock alert for backorder | Closed | Low | Mr. Joel Hayes-Hilpert | — | Lily Raynor | viprefund | 2h | ○Sent, no reply | — | — | — | Sep 22, 2025 | Sep 27, 2025 | |
| 15847197 | Wrong shade sent | Solved | Low | Mr. Joel Hayes-Hilpert | — | Dr. Mandy McLaughlin | damaged | 2d 16h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - | |
| 63992184 | Wholesale order question | Solved | Normal | Mr. Joel Hayes-Hilpert | — | Tommy Kuvalis | — | 4h | ⊘Not fired | — | — | — | Sep 12, 2025 | - | |
| 67602569 | Allergic reaction concern | Solved | Normal | Mr. Joel Hayes-Hilpert | — |  Miss Amber Hintz Sr. | — | 5h | ●Responded | 1/5 | — | — | Aug 25, 2025 | - | |
| 87826929 | Refund not received | Solved | Normal | Mr. Joel Hayes-Hilpert | — | Chaz Renner | samplesapp | 5d 2h | ○Sent, no reply | — | — | — | Aug 22, 2025 | - | |
| 78572042 | Restock alert for backorder | Pending | Normal | Mr. Joel Hayes-Hilpert | — | Kip Schroeder IV | damagedshade-match | - | —Skipped | — | — | — | Aug 21, 2025 | - | |
| 73106567 | Refund not received | Solved | Normal | Mr. Joel Hayes-Hilpert | — | Mr. Eliza Gerhold IV | Social | — | 5h | ⊘Not fired | — | — | — | Aug 11, 2025 | - |
| 19687595 | Discount code not working | Closed | Normal | Mr. Joel Hayes-Hilpert | — | Chaz Renner | Social | fragrancesamplesshade-match | 19h | ⊘Not fired | — | — | — | Aug 6, 2025 | Aug 12, 2025 |
| 86126177 | Question about product ingredients | Solved | Normal | Mr. Joel Hayes-Hilpert | — | Eula McKenzie | Social | — | 5h | ⊘Not fired | — | — | — | Aug 5, 2025 | - |
| 66536259 | Missing items in shipment | Solved | Normal | Mr. Joel Hayes-Hilpert | — | Mr. Eliza Gerhold IV | bopisinfluencer | 12h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |
| 83238762 | Birthday gift not received | Solved | Low | Mr. Joel Hayes-Hilpert | — | Mr. Eliza Gerhold IV | bopisapp | 19h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - | |
| 19599724 | Gift card balance question | Closed | Normal | Mr. Joel Hayes-Hilpert | — | Chaz Renner | wholesalebopisrefund | 20h | ●Responded | 5/5 | — | — | Jun 17, 2025 | Jun 19, 2025 | |
| 99087796 | Cancel order request | Pending | Normal | Mr. Joel Hayes-Hilpert | — | Chaz Renner | Chat | damagedloyaltyshipping | - | —Skipped | — | — | — | Jun 12, 2025 | - |
| 50768654 | Restock alert for backorder | Closed | Low | Mr. Joel Hayes-Hilpert | — | Eula McKenzie | Phone | shippingdamaged | 1d 22h | ●Responded | 2/5 | — | — | Jun 10, 2025 | Jun 16, 2025 |
| 87483834 | BOPIS order cancelled at store | Solved | Low | Mr. Joel Hayes-Hilpert | — | Amely Pacocha | bopisinfluencer | 3d 1h | ○Sent, no reply | — | — | — | Jun 3, 2025 | - | |
| 67966704 | Where is my order? | Solved | Urgent | Mr. Joel Hayes-Hilpert | — | Mr. Cade Senger | — | 2d 19h | ○Sent, no reply | — | — | — | May 23, 2025 | - |