Terrence Baumbach
jill.erdman-weimann46@hotmail.com
Showing 1 - 32 of 32
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 44785189 | Where is my order? | Solved | Normal | Terrence Baumbach | — |  Jacklyn Dare | Chat | samples | 2d 4h | ●Responded | 4/11 | — | — | May 8, 2026 | - |
| 83937831 | Missing items in shipment | Solved | Normal | Terrence Baumbach | — |  Katrina Johns | damaged | 5h | ○Sent, no reply | — | — | — | May 7, 2026 | - | |
| 00395887 | Shipping cost question | Solved | Low | Terrence Baumbach | — |  Mr. Lonie Hudson | influencerfragrance | 7h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 03270704 | Shipping cost question | Solved | Normal | Terrence Baumbach | — |  Yazmin Jast | — | 1h | ●Responded | 5/5 | — | — | Mar 30, 2026 | - | |
| 97390564 | Cancel order request | Closed | Normal | Terrence Baumbach | — | Mr. Lonie Hudson | Chat | shade-matchdamagedapp | 1d 19h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 21, 2026 |
| 57365206 | Item authenticity concern | Open | Urgent | Terrence Baumbach | — |  Ignatius Cummerata | Chat | shipping | - | —Skipped | — | — | — | Mar 5, 2026 | - |
| 47653792 | Return after 30-day window | Solved | High | Terrence Baumbach | — |  Kip Schroeder IV | damagedappfragrance | 2h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 48303986 | Wholesale order question | Solved | Normal | Terrence Baumbach | — |  Lily Raynor | Chat | app | 2h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - |
| 12494056 | App login problem | Pending | Normal | Terrence Baumbach | — |  Julie Hodkiewicz | samplesfragrance | - | —Skipped | — | — | — | Feb 9, 2026 | - | |
| 30892187 | Klarna / Afterpay split issue | Solved | Normal | Terrence Baumbach | — | Yazmin Jast | Chat | appreturns | 4d 23h | ○Sent, no reply | — | — | — | Feb 3, 2026 | - |
| 92860632 | Missing samples in order | Closed | High | Terrence Baumbach | — |  Mr. Cade Senger | Phone | shade-match | 4h | ●Responded | 2/5 | — | — | Jan 21, 2026 | Jan 22, 2026 |
| 39280684 | Order arrived damaged | Solved | Normal | Terrence Baumbach | — |  Vilma Gusikowski | Chat | — | 19h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - |
| 42367159 | Klarna / Afterpay split issue | Solved | Low | Terrence Baumbach | — | Mr. Cade Senger | — | 1h | ●Responded | 4/5 | — | — | Jan 8, 2026 | - | |
| 09064218 | Klarna / Afterpay split issue | Solved | Normal | Terrence Baumbach | — |  Faith Hilll | Chat | wholesaledamaged | 3h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - |
| 23026722 | Shipping cost question | Closed | High | Terrence Baumbach | — |  Miss Amber Hintz Sr. | loyaltyappgift-card | 13h | ●Responded | 7/11 | — | — | Dec 20, 2025 | Dec 23, 2025 | |
| 56061076 | Restock alert for backorder | Closed | Normal | Terrence Baumbach | — |  Steve O'Conner | samples | 2h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 17, 2025 | |
| 58531312 | BOPIS pickup not ready | Pending | Normal | Terrence Baumbach | — |  Darryl Jacobi | Chat | shipping | - | —Skipped | — | — | — | Dec 1, 2025 | - |
| 13496970 | Address change after shipping | Closed | Low | Terrence Baumbach | — |  Mr. Skyla Trantow | fragranceshippinginfluencer | 1d | ●Responded | 5/5 | — | — | Nov 11, 2025 | Nov 14, 2025 | |
| 66747821 | Restock alert for backorder | Solved | Normal | Terrence Baumbach | — |  Kaela Friesen | Chat | shipping | 22h | ●Responded | 5/5 | — | — | Nov 9, 2025 | - |
| 80988154 | Klarna / Afterpay split issue | Closed | Low | Terrence Baumbach | — |  Leonard Waters-Howell | shade-matchreturns | 2h | ●Responded | 3/5 | — | — | Nov 5, 2025 | Nov 12, 2025 | |
| 81948937 | Question about product ingredients | Solved | Low | Terrence Baumbach | — | Darryl Jacobi | Chat | — | 10h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - |
| 82236073 | Where is my order? | Solved | Normal | Terrence Baumbach | — | Jacklyn Dare | wholesaleapp | 6h | ○Sent, no reply | — | — | — | Oct 6, 2025 | - | |
| 41799253 | Cancel order request | Solved | Normal | Terrence Baumbach | — | Lily Raynor | Chat | damaged | 6h | ○Sent, no reply | — | — | — | Sep 14, 2025 | - |
| 75619632 | Restock alert for backorder | Solved | Urgent | Terrence Baumbach | — |  Chaz Renner | Chat | appinfluencer | 20h | ●Responded | 3/5 | — | — | Sep 1, 2025 | - |
| 50413366 | Return after 30-day window | Solved | Normal | Terrence Baumbach | — | Kaela Friesen | — | 1h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 71708453 | Missing items in shipment | Pending | Low | Terrence Baumbach | — | Faith Hilll | Chat | app | - | —Skipped | — | — | — | Aug 15, 2025 | - |
| 46554932 | Lost package follow-up | Pending | Normal | Terrence Baumbach | — | Leonard Waters-Howell | — | - | —Skipped | — | — | — | Jul 18, 2025 | - | |
| 35421856 | Where is my order? | Solved | Low | Terrence Baumbach | — | Leonard Waters-Howell | bopisshippingshade-match | 3h | ●Responded | 5/5 | — | — | Jul 16, 2025 | - | |
| 97766984 | Order arrived damaged | Solved | High | Terrence Baumbach | — | Katrina Johns | fragrancedamagedshipping | 15h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - | |
| 65844062 | Wrong shade sent | Solved | Normal | Terrence Baumbach | — | Mr. Cade Senger | shade-matchinfluencer | 3h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - | |
| 18964846 | Question about product ingredients | Solved | High | Terrence Baumbach | — | Mr. Lonie Hudson | — | 1h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | |
| 84726853 | Store experience feedback | Pending | Normal | Terrence Baumbach | — | Chaz Renner | shade-match | - | —Skipped | — | — | — | Jun 6, 2025 | - |