Roberta Schmeler
marcia_balistreri59@hotmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 78707885 | Pro discount enrollment | Solved | Normal | Roberta Schmeler | — |  Amely Pacocha | Chat | influencervipdamaged | 5h | ●Responded | 10/11 | — | — | May 19, 2026 | - |
| 08304385 | BOPIS order cancelled at store | Solved | Normal | Roberta Schmeler | — |  Mr. Cade Senger | Phone | gift-cardinfluencervip | 2h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - |
| 61471381 | Wholesale order question | Solved | Normal | Roberta Schmeler | — |  Lily Raynor | samplesloyalty | 1d 1h | ○Sent, no reply | — | — | — | Apr 25, 2026 | - | |
| 39540040 | Where is my order? | Solved | Normal | Roberta Schmeler | — |  Julie Hodkiewicz | appbopis | 1h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 01002994 | Price match request | Pending | Low | Roberta Schmeler | — |  Eula McKenzie | — | - | —Skipped | — | — | — | Mar 27, 2026 | - | |
| 06107264 | Address change after shipping | Solved | Normal | Roberta Schmeler | — |  Vilma Gusikowski | shippingwholesalevip | 5h | ○Sent, no reply | — | — | — | Mar 18, 2026 | - | |
| 28995207 | Klarna / Afterpay split issue | Closed | Low | Roberta Schmeler | — | Lily Raynor | loyalty | 2h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 19, 2026 | |
| 30321412 | Lost package follow-up | Solved | Urgent | Roberta Schmeler | — |  Darryl Jacobi | — | 1d | ●Responded | 5/5 | — | — | Mar 13, 2026 | - | |
| 66129185 | Gift card balance question | Solved | Normal | Roberta Schmeler | — |  Katrina Johns | apployalty | 6h | ○Sent, no reply | — | — | — | Mar 4, 2026 | - | |
| 97478306 | Missing items in shipment | Solved | Normal | Roberta Schmeler | — | Mr. Cade Senger | Chat | app | 1h | ●Responded | 10/11 | — | — | Feb 21, 2026 | - |
| 68873227 | Birthday gift not received | Solved | Normal | Roberta Schmeler | — |  Mr. Skyla Trantow | — | 15h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 53002349 | App crashes at checkout | Solved | Normal | Roberta Schmeler | — | Julie Hodkiewicz | — | 3h | ○Sent, no reply | — | — | — | Feb 20, 2026 | - | |
| 71524090 | Order arrived damaged | Open | Urgent | Roberta Schmeler | — |  Kaela Friesen | — | - | —Skipped | — | — | — | Feb 19, 2026 | - | |
| 51092898 | BOPIS pickup not ready | Solved | Normal | Roberta Schmeler | — | Eula McKenzie | refund | 6h | ⊘Not fired | — | — | — | Feb 17, 2026 | - | |
| 16218918 | Birthday gift not received | Closed | Low | Roberta Schmeler | — |  Mr. Lonie Hudson | refund | 3h | ○Sent, no reply | — | — | — | Jan 29, 2026 | Feb 5, 2026 | |
| 49987476 | BOPIS pickup not ready | Solved | Urgent | Roberta Schmeler | — |  Jacklyn Dare | — | 2d 11h | ○Sent, no reply | — | — | — | Jan 21, 2026 | - | |
| 19421723 | Wholesale order question | Pending | Normal | Roberta Schmeler | — |  Faith Hilll | shade-matchsamples | - | —Skipped | — | — | — | Jan 8, 2026 | - | |
| 58202377 | Shipping cost question | Solved | Normal | Roberta Schmeler | — |  Steve O'Conner | Chat | shipping | 8d 14h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - |
| 98870686 | Order arrived damaged | Open | Normal | Roberta Schmeler | — |  Yazmin Jast | Phone | damagedapp | - | —Skipped | — | — | — | Dec 8, 2025 | - |
| 29733849 | Return after 30-day window | Closed | Normal | Roberta Schmeler | — | Yazmin Jast | Chat | influencer | 9h | ●Responded | 4/5 | — | — | Dec 6, 2025 | Dec 10, 2025 |
| 28434260 | Missing samples in order | Solved | Urgent | Roberta Schmeler | — | Faith Hilll | Chat | — | 3h | ⊘Not fired | — | — | — | Dec 6, 2025 | - |
| 44496983 | Price match request | Closed | Low | Roberta Schmeler | — | Mr. Cade Senger | loyalty | 19h | ⊘Not fired | — | — | — | Dec 5, 2025 | Dec 7, 2025 | |
| 87313051 | Wrong shade sent | Solved | Normal | Roberta Schmeler | — | Eula McKenzie | damaged | 1h | ○Sent, no reply | — | — | — | Dec 5, 2025 | - | |
| 29762557 | Cancel subscription / Auto-replenish | Closed | Normal | Roberta Schmeler | — |  Ignatius Cummerata | Chat | — | 5h | ●Responded | 5/5 | — | — | Nov 27, 2025 | Nov 30, 2025 |
| 42582281 | Cancel subscription / Auto-replenish | Solved | Normal | Roberta Schmeler | — | Julie Hodkiewicz | Phone | — | 4h | ●Responded | 4/5 | — | — | Nov 19, 2025 | - |
| 93170650 | Foundation match help | Pending | Normal | Roberta Schmeler | — | Ignatius Cummerata | Chat | — | - | —Skipped | — | — | — | Nov 6, 2025 | - |
| 41873283 | Item authenticity concern | Closed | Normal | Roberta Schmeler | — | Faith Hilll | Social | returnsbopisdamaged | 2h | ⊘Not fired | — | — | — | Oct 28, 2025 | Nov 1, 2025 |
| 63543486 | Insider tier issue | Pending | Low | Roberta Schmeler | — |  Leonard Waters-Howell | loyalty | - | —Skipped | — | — | — | Oct 23, 2025 | - | |
| 09557421 | Wholesale order question | Pending | Low | Roberta Schmeler | — | Eula McKenzie | Chat | fragrancegift-cardsamples | - | —Skipped | — | — | — | Oct 10, 2025 | - |
| 50418660 | Foundation match help | Solved | Normal | Roberta Schmeler | — | Faith Hilll | Chat | — | 1h | ●Responded | 5/5 | — | — | Oct 8, 2025 | - |
| 52576352 | Lost package follow-up | Pending | Urgent | Roberta Schmeler | — |  Dr. Mandy McLaughlin | damaged | - | —Skipped | — | — | — | Oct 3, 2025 | - | |
| 36201524 | Klarna / Afterpay split issue | Solved | Low | Roberta Schmeler | — | Mr. Cade Senger | Chat | appdamagedgift-card | 4h | ●Responded | 4/5 | — | — | Sep 26, 2025 | - |
| 35064609 | Insider tier issue | Solved | Normal | Roberta Schmeler | — | Jacklyn Dare | fragrancereturns | 9d 5h | ○Sent, no reply | — | — | — | Sep 8, 2025 | - | |
| 82331661 | BOPIS pickup not ready | Closed | Low | Roberta Schmeler | — | Mr. Skyla Trantow | — | 1d 9h | ●Responded | 3/5 | — | — | Aug 29, 2025 | Sep 4, 2025 | |
| 68555689 | Wrong shade sent | Solved | Normal | Roberta Schmeler | — | Kaela Friesen | Chat | gift-cardreturnsapp | 13h | ○Sent, no reply | — | — | — | Aug 14, 2025 | - |
| 56820744 | BOPIS order cancelled at store | Open | Normal | Roberta Schmeler | — | Mr. Lonie Hudson | Chat | shippingfragrancerefund | - | —Skipped | — | — | — | Aug 14, 2025 | - |
| 30767976 | Insider tier issue | Closed | Normal | Roberta Schmeler | — | Mr. Cade Senger | gift-cardsamples | 1d 21h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 4, 2025 | |
| 96802216 | Missing items in shipment | Solved | High | Roberta Schmeler | — | Ignatius Cummerata | — | 3h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 01277256 | Missing items in shipment | Pending | High | Roberta Schmeler | — | Jacklyn Dare | Chat | — | - | —Skipped | — | — | — | Jul 23, 2025 | - |
| 53856910 | Gift card balance question | Solved | Normal | Roberta Schmeler | — | Mr. Cade Senger | Chat | shippingloyalty | 2h | ○Sent, no reply | — | — | — | Jul 1, 2025 | - |
| 17563208 | Missing samples in order | Solved | Urgent | Roberta Schmeler | — | Ignatius Cummerata | Chat | bopisgift-cardinfluencer | 3d 15h | ⊘Not fired | — | — | — | May 27, 2025 | - |
| 90646491 | Gift card balance question | Solved | High | Roberta Schmeler | — | Steve O'Conner | Chat | vip | 3h | ○Sent, no reply | — | — | — | May 24, 2025 | - |