Tomas Torphy
sven32@gmail.com
Showing 1 - 17 of 17
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 10/11 | Their personalization is unreal. Like having a personal Beauty Advisor. | 75438481Cancel subscription / Auto-replenish | Tomas Torphy |  Kaela Friesen | May 24, 2026, 6:11 PM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 99262335Allergic reaction concern | Tomas Torphy |  Eula McKenzie | May 20, 2026, 8:31 PM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 05322877Birthday gift not received | Tomas Torphy |  Faith Hilll | May 17, 2026, 1:02 PM |
| 2/5 | Wrong shade sent twice. Their solution was to wait for another shipment. | 15840040Missing samples in order | Tomas Torphy |  Mr. Eliza Gerhold IV | Apr 24, 2026, 9:06 PM |
| 4/5 | Pretty good. Sara was nice, the system glitched once but she powered through. | 50371893Foundation match help | Tomas Torphy |  Lily Raynor | Apr 13, 2026, 7:24 PM |
| 4/5 | Good experience. The Beauty Advisor was knowledgeable but I had to wait 10 minutes. | 18624894App crashes at checkout | Tomas Torphy |  Kip Schroeder IV | Apr 9, 2026, 10:22 PM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 45788738Missing samples in order | Tomas Torphy |  Steve O'Conner | Apr 9, 2026, 11:05 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 83376711Shipping cost question | Tomas Torphy | Steve O'Conner | Feb 4, 2026, 7:51 PM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 68356030Cancel order request | Tomas Torphy | Lily Raynor | Feb 2, 2026, 9:51 AM |
| 5/5 | Onboarding hit all the right notes. Made me actually want to engage with the brand. | 48526376Return after 30-day window | Tomas Torphy |  Chaz Renner | Jan 24, 2026, 10:00 PM |
| 5/5 | Resolved my BOPIS issue at the SoHo store within minutes. Hugo was a gem. | 27159325Discount code not working | Tomas Torphy |  Jacklyn Dare | Jan 5, 2026, 2:15 AM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 92937882App crashes at checkout | Tomas Torphy |  Mr. Lonie Hudson | Dec 15, 2025, 1:25 AM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 86723194Birthday gift not received | Tomas Torphy | Mr. Eliza Gerhold IV | Nov 10, 2025, 8:01 AM |
| 7/11 | I like it but I also shop other places. | 55496244Birthday gift not received | Tomas Torphy |  Dr. Mandy McLaughlin | Sep 6, 2025, 12:00 PM |
| 4/5 | Order arrived fine, agent was helpful when one product was missing. | 13083655Cancel order request | Tomas Torphy |  Ignatius Cummerata | Aug 28, 2025, 12:44 PM |
| 4/5 | Mostly easy. The app made me re-login before processing the return. | 09743358Influencer code not working | Tomas Torphy |  Miss Amber Hintz Sr. | Aug 23, 2025, 7:30 AM |
| 1/5 | Closed my ticket as resolved when nothing was resolved. | 19368085Price match request | Tomas Torphy | Faith Hilll | Jun 13, 2025, 3:00 AM |