Ralph Treutel
Studio Eleven·mindy56@studio11.co
Showing 1 - 13 of 13
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 13624035Klarna / Afterpay split issue | Ralph Treutel |  Leonard Waters-Howell | May 3, 2026, 7:35 AM |
| 3/5 | Integrate the wishlist with stock alerts. | 62132480Price match request | Ralph Treutel |  Yazmin Jast | Apr 25, 2026, 3:09 PM |
| 1/5 | Treated like I was lying about the missing items. Insulting. | 31108007Price match request | Ralph Treutel |  Miss Amber Hintz Sr. | Apr 3, 2026, 2:15 PM |
| 5/5 | Resolved my missing-points issue with one message. So easy. | 96413784Loyalty points not posting | Ralph Treutel |  Mr. Eliza Gerhold IV | Mar 19, 2026, 1:10 AM |
| 4/5 | Good onboarding. Wish there were a few more shade options in the quiz. | 51673971Birthday gift not received | Ralph Treutel |  Kaela Friesen | Feb 14, 2026, 7:28 PM |
| 4/5 | The product swap went through. Wish the email confirmations were faster. | 99906373Item authenticity concern | Ralph Treutel | Kaela Friesen | Jan 30, 2026, 5:07 PM |
| 7/11 | I like it but I also shop other places. | 13496622BOPIS pickup not ready | Ralph Treutel |  Julie Hodkiewicz | Jan 4, 2026, 4:36 PM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 28644381Wrong shade sent | Ralph Treutel |  Mr. Lonie Hudson | Dec 25, 2025, 9:46 PM |
| 5/5 | Couldn't be happier. They threw in extra samples I'd been wanting to try. | 66655960Price match request | Ralph Treutel |  Mr. Skyla Trantow | Dec 21, 2025, 4:07 AM |
| 5/5 | Returned three items past the window and they made an exception. Lifelong customer. | 17989709Address change after shipping | Ralph Treutel |  Lily Raynor | Dec 6, 2025, 1:56 PM |
| 5/5 | They reshipped my order overnight after the package was lost. Top tier. | 61071329Item authenticity concern | Ralph Treutel |  Amely Pacocha | Sep 14, 2025, 6:49 AM |
| 5/5 | Lightning fast response, fixed my Insider points balance in one message. | 48746618Missing items in shipment | Ralph Treutel |  Dr. Mandy McLaughlin | Aug 30, 2025, 5:46 AM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 48320021Refund not received | Ralph Treutel |  Jacklyn Dare | Jul 30, 2025, 2:33 AM |