Ralph Treutel
Studio Eleven·mindy56@studio11.co
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 88879879 | Question about product ingredients | Solved | High | Ralph Treutel | Studio Eleven |  Leonard Waters-Howell | Chat | influencervip | 1h | ○Sent, no reply | — | — | — | May 14, 2026 | - |
| 13624035 | Klarna / Afterpay split issue | Solved | Normal | Ralph Treutel | Studio Eleven | Leonard Waters-Howell | app | 2d 11h | ●Responded | 4/5 | — | — | Apr 30, 2026 | - | |
| 62132480 | Price match request | Closed | Low | Ralph Treutel | Studio Eleven |  Yazmin Jast | Chat | app | 1d 22h | ●Responded | 3/5 | — | — | Apr 23, 2026 | Apr 29, 2026 |
| 76811984 | App login problem | Open | Urgent | Ralph Treutel | Studio Eleven |  Kip Schroeder IV | Phone | loyalty | - | —Skipped | — | — | — | Apr 15, 2026 | - |
| 58861396 | Birthday gift not received | Solved | Urgent | Ralph Treutel | Studio Eleven |  Kaela Friesen | Chat | returns | 4h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - |
| 48705704 | Address change after shipping | Pending | Low | Ralph Treutel | Studio Eleven |  Steve O'Conner | shade-match | - | —Skipped | — | — | — | Apr 9, 2026 | - | |
| 31108007 | Price match request | Solved | Normal | Ralph Treutel | Studio Eleven |  Miss Amber Hintz Sr. | Chat | samplesfragrancegift-card | 2d 6h | ●Responded | 1/5 | — | — | Mar 30, 2026 | - |
| 57644689 | BOPIS order cancelled at store | Closed | Normal | Ralph Treutel | Studio Eleven |  Mr. Eliza Gerhold IV | Chat | loyalty | 3h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 20, 2026 |
| 96413784 | Loyalty points not posting | Solved | Urgent | Ralph Treutel | Studio Eleven | Mr. Eliza Gerhold IV | samplesrefundfragrance | 3h | ●Responded | 5/5 | — | — | Mar 18, 2026 | - | |
| 14999670 | Foundation match help | Solved | Normal | Ralph Treutel | Studio Eleven |  Vilma Gusikowski | wholesaleloyalty | 2d 12h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - | |
| 75158854 | Store experience feedback | Closed | Normal | Ralph Treutel | Studio Eleven |  Mr. Lonie Hudson | fragranceapp | 2d 21h | ○Sent, no reply | — | — | — | Feb 28, 2026 | Mar 9, 2026 | |
| 51673971 | Birthday gift not received | Solved | Normal | Ralph Treutel | Studio Eleven | Kaela Friesen | — | 1d 2h | ●Responded | 4/5 | — | — | Feb 13, 2026 | - | |
| 09328269 | Allergic reaction concern | Open | Normal | Ralph Treutel | Studio Eleven |  Garth Dooley | Chat | — | - | —Skipped | — | — | — | Feb 8, 2026 | - |
| 99906373 | Item authenticity concern | Solved | Normal | Ralph Treutel | Studio Eleven | Kaela Friesen | Chat | apployaltyshipping | 2d 21h | ●Responded | 4/5 | — | — | Jan 26, 2026 | - |
| 13496622 | BOPIS pickup not ready | Solved | Normal | Ralph Treutel | Studio Eleven |  Julie Hodkiewicz | fragranceshade-matchreturns | 1d 12h | ●Responded | 7/11 | — | — | Jan 1, 2026 | - | |
| 50144838 | BOPIS pickup not ready | Solved | Normal | Ralph Treutel | Studio Eleven |  Katrina Johns | Chat | shippingvip | 3h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - |
| 07195966 | Question about product ingredients | Solved | Low | Ralph Treutel | Studio Eleven | Leonard Waters-Howell | gift-cardinfluencerdamaged | 2d 12h | ○Sent, no reply | — | — | — | Dec 30, 2025 | - | |
| 28644381 | Wrong shade sent | Solved | Normal | Ralph Treutel | Studio Eleven | Mr. Lonie Hudson | shipping | 1h | ●Responded | 5/5 | — | — | Dec 25, 2025 | - | |
| 66655960 | Price match request | Solved | Normal | Ralph Treutel | Studio Eleven |  Mr. Skyla Trantow | wholesale | 5h | ●Responded | 5/5 | — | — | Dec 19, 2025 | - | |
| 00430913 | Missing items in shipment | Solved | Normal | Ralph Treutel | Studio Eleven | Mr. Eliza Gerhold IV | — | 3h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 02294814 | Influencer code not working | Closed | Normal | Ralph Treutel | Studio Eleven |  Tommy Kuvalis | Phone | fragranceinfluencer | 18h | ⊘Not fired | — | — | — | Dec 15, 2025 | Dec 22, 2025 |
| 17989709 | Address change after shipping | Closed | Urgent | Ralph Treutel | Studio Eleven |  Lily Raynor | loyalty | 1h | ●Responded | 5/5 | — | — | Dec 5, 2025 | Dec 11, 2025 | |
| 42867426 | Return after 30-day window | Solved | Normal | Ralph Treutel | Studio Eleven | Mr. Lonie Hudson | Chat | bopisrefundinfluencer | 4h | ○Sent, no reply | — | — | — | Nov 9, 2025 | - |
| 63133581 | App crashes at checkout | Closed | Low | Ralph Treutel | Studio Eleven | Mr. Skyla Trantow | bopis | 6h | ○Sent, no reply | — | — | — | Oct 31, 2025 | Nov 6, 2025 | |
| 31181229 | Refund not received | Solved | Normal | Ralph Treutel | Studio Eleven | Yazmin Jast | Social | app | 2h | ⊘Not fired | — | — | — | Oct 30, 2025 | - |
| 28985970 | Insider tier issue | Solved | Normal | Ralph Treutel | Studio Eleven | Mr. Lonie Hudson | Social | vip | 12h | ⊘Not fired | — | — | — | Oct 14, 2025 | - |
| 00992006 | Restock alert for backorder | Pending | Normal | Ralph Treutel | Studio Eleven | Mr. Skyla Trantow | gift-cardapp | - | —Skipped | — | — | — | Oct 3, 2025 | - | |
| 34842808 | Cancel order request | Solved | Urgent | Ralph Treutel | Studio Eleven | Tommy Kuvalis | Chat | bopisappwholesale | 3h | ⊘Not fired | — | — | — | Sep 30, 2025 | - |
| 20142100 | Pro discount enrollment | Pending | High | Ralph Treutel | Studio Eleven | Tommy Kuvalis | influencerloyaltybopis | - | —Skipped | — | — | — | Sep 16, 2025 | - | |
| 61071329 | Item authenticity concern | Solved | Normal | Ralph Treutel | Studio Eleven |  Amely Pacocha | returnsrefund | 21h | ●Responded | 5/5 | — | — | Sep 12, 2025 | - | |
| 83218121 | App crashes at checkout | Solved | Normal | Ralph Treutel | Studio Eleven | Julie Hodkiewicz | — | 2h | ○Sent, no reply | — | — | — | Aug 29, 2025 | - | |
| 48746618 | Missing items in shipment | Closed | Normal | Ralph Treutel | Studio Eleven |  Dr. Mandy McLaughlin | Chat | samples | 4h | ●Responded | 5/5 | — | — | Aug 29, 2025 | Sep 1, 2025 |
| 23607641 | Address change after shipping | Solved | Normal | Ralph Treutel | Studio Eleven |  Oscar O'Hara | Chat | shade-matchinfluencer | 5h | ○Sent, no reply | — | — | — | Aug 1, 2025 | - |
| 48320021 | Refund not received | Solved | Normal | Ralph Treutel | Studio Eleven |  Jacklyn Dare | Chat | shade-match | 6h | ●Responded | 9/11 | — | — | Jul 28, 2025 | - |
| 71230128 | Missing samples in order | Solved | Normal | Ralph Treutel | Studio Eleven |  Mr. Cade Senger | — | 5h | ○Sent, no reply | — | — | — | Jul 25, 2025 | - | |
| 19076766 | App crashes at checkout | Solved | High | Ralph Treutel | Studio Eleven | Amely Pacocha | — | 15h | ⊘Not fired | — | — | — | Jul 13, 2025 | - | |
| 21674876 | Discount code not working | Solved | Normal | Ralph Treutel | Studio Eleven | Julie Hodkiewicz | Chat | refund | 4h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - |
| 14712376 | Insider tier issue | Solved | High | Ralph Treutel | Studio Eleven | Kaela Friesen | gift-cardshade-match | 5h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - | |
| 22535141 | Shipping cost question | Solved | Normal | Ralph Treutel | Studio Eleven | Kip Schroeder IV | Social | loyaltyreturnsfragrance | 11h | ⊘Not fired | — | — | — | Jun 4, 2025 | - |