Scott Reichel
wallace_hoppe91@gmail.com
Showing 1 - 28 of 28
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 78193157 | BOPIS order cancelled at store | Closed | Normal | Scott Reichel | — |  Leonard Waters-Howell | gift-cardloyaltyreturns | 16h | ●Responded | 3/5 | — | — | May 8, 2026 | May 10, 2026 | |
| 47769044 | Shipping cost question | Pending | Normal | Scott Reichel | — |  Jacklyn Dare | shade-match | - | —Skipped | — | — | — | Apr 22, 2026 | - | |
| 94210183 | Price match request | Closed | Normal | Scott Reichel | — |  Mr. Skyla Trantow | Phone | influencerrefund | 12h | ●Responded | 5/5 | — | — | Apr 6, 2026 | Apr 10, 2026 |
| 19844364 | Return after 30-day window | Solved | Normal | Scott Reichel | — |  Mr. Cade Senger | Chat | bopis | 2h | ●Responded | 4/5 | — | — | Mar 13, 2026 | - |
| 89384390 | Address change after shipping | Solved | Normal | Scott Reichel | — |  Garth Dooley | Phone | vipshippingreturns | 6h | ●Responded | 5/5 | — | — | Mar 7, 2026 | - |
| 76235984 | Question about product ingredients | Solved | Urgent | Scott Reichel | — |  Julie Hodkiewicz | — | 2h | ○Sent, no reply | — | — | — | Feb 24, 2026 | - | |
| 00042607 | Foundation match help | Solved | Low | Scott Reichel | — | Mr. Cade Senger | Social | loyaltyshade-match | 4h | ⊘Not fired | — | — | — | Feb 17, 2026 | - |
| 48686646 | Discount code not working | Solved | Normal | Scott Reichel | — |  Amely Pacocha | Chat | damaged | 22h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - |
| 45015194 | Wholesale order question | Solved | Normal | Scott Reichel | — |  Mr. Lonie Hudson | Phone | bopisvip | 15h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - |
| 27324214 | Missing samples in order | Open | Normal | Scott Reichel | — | Mr. Skyla Trantow | Chat | loyaltydamaged | - | —Skipped | — | — | — | Dec 16, 2025 | - |
| 62270361 | Klarna / Afterpay split issue | Closed | Normal | Scott Reichel | — |  Oscar O'Hara | — | 6h | ○Sent, no reply | — | — | — | Nov 17, 2025 | Nov 21, 2025 | |
| 47945640 | Birthday gift not received | Closed | High | Scott Reichel | — | Julie Hodkiewicz | Chat | bopisdamagedshipping | 8h | ⊘Not fired | — | — | — | Nov 11, 2025 | Nov 16, 2025 |
| 93655574 | Price match request | Closed | Normal | Scott Reichel | — |  Katrina Johns | loyaltygift-cardrefund | 6h | ○Sent, no reply | — | — | — | Nov 2, 2025 | Nov 7, 2025 | |
| 23161592 | Discount code not working | Solved | Normal | Scott Reichel | — |  Chaz Renner | gift-cardbopisrefund | 22h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |
| 09037971 | Store experience feedback | Solved | Normal | Scott Reichel | — | Jacklyn Dare | Chat | — | 6h | ●Responded | 10/11 | — | — | Oct 16, 2025 | - |
| 18484898 | Missing items in shipment | Closed | Normal | Scott Reichel | — |  Steve O'Conner | — | 5h | ●Responded | 3/5 | — | — | Oct 10, 2025 | Oct 15, 2025 | |
| 72796924 | Lost package follow-up | Closed | High | Scott Reichel | — | Chaz Renner | Social | gift-cardvipbopis | 16h | ⊘Not fired | — | — | — | Sep 30, 2025 | Oct 3, 2025 |
| 02887795 | Restock alert for backorder | Solved | Low | Scott Reichel | — |  Eula McKenzie | appinfluencervip | 1d 21h | ⊘Not fired | — | — | — | Sep 26, 2025 | - | |
| 38891609 | Question about product ingredients | Solved | Normal | Scott Reichel | — | Amely Pacocha | — | 2d 6h | ○Sent, no reply | — | — | — | Sep 19, 2025 | - | |
| 57234972 | Pro discount enrollment | Pending | Low | Scott Reichel | — | Garth Dooley | Phone | refund | - | —Skipped | — | — | — | Sep 17, 2025 | - |
| 67802202 | Loyalty points not posting | Solved | Normal | Scott Reichel | — |  Yazmin Jast | Phone | returnsdamaged | 19h | ●Responded | 4/11 | — | — | Sep 15, 2025 | - |
| 13750596 | Gift card balance question | Solved | Normal | Scott Reichel | — |  Ignatius Cummerata | bopisshade-match | 1h | ○Sent, no reply | — | — | — | Sep 11, 2025 | - | |
| 29945194 | Gift card balance question | Solved | Normal | Scott Reichel | — | Leonard Waters-Howell | gift-card | 5h | ○Sent, no reply | — | — | — | Aug 10, 2025 | - | |
| 45755610 | App login problem | Open | Normal | Scott Reichel | — |  Faith Hilll | returns | - | —Skipped | — | — | — | Jul 21, 2025 | - | |
| 95203315 | Lost package follow-up | Solved | Normal | Scott Reichel | — | Oscar O'Hara | wholesaleshippingbopis | 1d 4h | ○Sent, no reply | — | — | — | Jul 17, 2025 | - | |
| 71281069 | Price match request | Solved | Low | Scott Reichel | — | Mr. Skyla Trantow | Chat | bopis | 20h | ○Sent, no reply | — | — | — | Jul 3, 2025 | - |
| 35178567 | Lost package follow-up | Solved | High | Scott Reichel | — |  Kip Schroeder IV | Chat | damaged | 22h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - |
| 58172407 | Wholesale order question | Closed | Low | Scott Reichel | — | Julie Hodkiewicz | shade-matchshipping | 5h | ⊘Not fired | — | — | — | Jun 18, 2025 | Jun 19, 2025 |