Marlen Pacocha
glenda.parisian59@yahoo.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 86547427 | Cancel order request | Solved | Normal | Marlen Pacocha | — |  Garth Dooley | — | 2h | ⊘Not fired | — | — | — | Apr 30, 2026 | - | |
| 76137899 | Missing samples in order | Solved | Normal | Marlen Pacocha | — |  Dr. Mandy McLaughlin | — | 1h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - | |
| 02261573 | Wrong shade sent | Solved | Normal | Marlen Pacocha | — |  Faith Hilll | vip | 8h | ●Responded | 3/5 | — | — | Apr 12, 2026 | - | |
| 08355904 | Restock alert for backorder | Solved | Normal | Marlen Pacocha | — |  Mr. Lonie Hudson | — | 2h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 32989741 | App login problem | Pending | Normal | Marlen Pacocha | — | Faith Hilll | shade-matchinfluencer | - | —Skipped | — | — | — | Mar 25, 2026 | - | |
| 96735411 | Order arrived damaged | Solved | Normal | Marlen Pacocha | — |  Kaela Friesen | Chat | influencerloyaltygift-card | 3d 7h | ●Responded | 1/5 | — | — | Mar 21, 2026 | - |
| 03705651 | Influencer code not working | Closed | Normal | Marlen Pacocha | — |  Eula McKenzie | Chat | influencerdamagedreturns | 2h | ●Responded | 3/5 | — | — | Mar 16, 2026 | Mar 23, 2026 |
| 12100917 | Address change after shipping | Solved | Normal | Marlen Pacocha | — | Dr. Mandy McLaughlin | — | 3h | ○Sent, no reply | — | — | — | Mar 16, 2026 | - | |
| 56571896 | BOPIS pickup not ready | Solved | Low | Marlen Pacocha | — | Eula McKenzie | damaged | 6h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |
| 87919599 | Allergic reaction concern | Solved | Normal | Marlen Pacocha | — |  Katrina Johns | app | 8h | ●Responded | 5/5 | — | — | Feb 20, 2026 | - | |
| 62661664 | Cancel order request | Closed | Normal | Marlen Pacocha | — |  Steve O'Conner | Phone | — | 3h | ○Sent, no reply | — | — | — | Feb 19, 2026 | Feb 21, 2026 |
| 04609966 | Where is my order? | Solved | Normal | Marlen Pacocha | — |  Leonard Waters-Howell | Phone | — | 2h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - |
| 43785459 | Store experience feedback | Pending | Urgent | Marlen Pacocha | — |  Julie Hodkiewicz | Chat | vipfragranceshipping | - | —Skipped | — | — | — | Jan 27, 2026 | - |
| 08550801 | App crashes at checkout | Solved | Normal | Marlen Pacocha | — |  Tommy Kuvalis | Chat | — | 15h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - |
| 63894656 | Missing items in shipment | Pending | Normal | Marlen Pacocha | — | Tommy Kuvalis | — | - | —Skipped | — | — | — | Jan 19, 2026 | - | |
| 60572921 | Missing samples in order | Pending | High | Marlen Pacocha | — |  Yazmin Jast | Chat | refundinfluencersamples | - | —Skipped | — | — | — | Dec 30, 2025 | - |
| 74808420 | App login problem | Solved | High | Marlen Pacocha | — |  Chaz Renner | — | 3h | ●Responded | 3/5 | — | — | Dec 16, 2025 | - | |
| 99160522 | App login problem | Pending | High | Marlen Pacocha | — | Yazmin Jast | Chat | — | - | —Skipped | — | — | — | Dec 12, 2025 | - |
| 51995928 | Return after 30-day window | Solved | High | Marlen Pacocha | — | Dr. Mandy McLaughlin | loyalty | 1h | ●Responded | 5/5 | — | — | Dec 1, 2025 | - | |
| 91594496 | Cancel subscription / Auto-replenish | Closed | Normal | Marlen Pacocha | — | Yazmin Jast | Chat | wholesalereturnsvip | 5h | ●Responded | 5/5 | — | — | Nov 22, 2025 | Nov 27, 2025 |
| 60603633 | Restock alert for backorder | Open | Low | Marlen Pacocha | — | Tommy Kuvalis | — | - | —Skipped | — | — | — | Nov 21, 2025 | - | |
| 13266780 | Price match request | Solved | Normal | Marlen Pacocha | — | Yazmin Jast | Phone | loyalty | 3h | ●Responded | 5/5 | — | — | Nov 17, 2025 | - |
| 78180213 | Allergic reaction concern | Solved | Normal | Marlen Pacocha | — |  Oscar O'Hara | Phone | samples | 5h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - |
| 84969236 | Where is my order? | Solved | High | Marlen Pacocha | — |  Darryl Jacobi | loyalty | 1d 15h | ⊘Not fired | — | — | — | Oct 14, 2025 | - | |
| 14214596 | Influencer code not working | Solved | Normal | Marlen Pacocha | — |  Mr. Cade Senger | Phone | — | 3h | ●Responded | 3/5 | — | — | Oct 13, 2025 | - |
| 21040518 | Klarna / Afterpay split issue | Open | Normal | Marlen Pacocha | — |  Vilma Gusikowski | — | - | —Skipped | — | — | — | Oct 11, 2025 | - | |
| 03469413 | Influencer code not working | Solved | Normal | Marlen Pacocha | — | Tommy Kuvalis | wholesalesamplesinfluencer | 3h | ●Responded | 5/5 | — | — | Oct 8, 2025 | - | |
| 58421705 | Restock alert for backorder | Closed | Normal | Marlen Pacocha | — | Tommy Kuvalis | viprefundinfluencer | 1d 2h | ●Responded | 9/11 | — | — | Sep 24, 2025 | Sep 28, 2025 | |
| 73799028 | Return after 30-day window | Closed | Normal | Marlen Pacocha | — | Mr. Lonie Hudson | — | 1h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 11, 2025 | |
| 39787433 | Item authenticity concern | Pending | Normal | Marlen Pacocha | — | Leonard Waters-Howell | Chat | appshade-matchinfluencer | - | —Skipped | — | — | — | Sep 4, 2025 | - |
| 13307657 | App login problem | Solved | Normal | Marlen Pacocha | — |  Kip Schroeder IV | — | 6d 9h | ●Responded | 2/5 | — | — | Aug 23, 2025 | - | |
| 36650564 | Missing samples in order | Solved | Low | Marlen Pacocha | — |  Miss Amber Hintz Sr. | Chat | bopisloyaltyfragrance | 1h | ○Sent, no reply | — | — | — | Aug 13, 2025 | - |
| 31862717 | Gift card balance question | Solved | Normal | Marlen Pacocha | — | Miss Amber Hintz Sr. | Chat | bopis | 2h | ●Responded | 1/5 | — | — | Aug 4, 2025 | - |
| 09941741 | Foundation match help | Solved | High | Marlen Pacocha | — | Leonard Waters-Howell | loyalty | 6d 6h | ○Sent, no reply | — | — | — | Jul 30, 2025 | - | |
| 17207046 | Where is my order? | Closed | Normal | Marlen Pacocha | — | Julie Hodkiewicz | loyaltydamaged | 21h | ○Sent, no reply | — | — | — | Jul 26, 2025 | Jul 29, 2025 | |
| 56355549 | Refund not received | Pending | Low | Marlen Pacocha | — | Faith Hilll | gift-carddamaged | - | —Skipped | — | — | — | Jun 16, 2025 | - | |
| 57223569 | Cancel subscription / Auto-replenish | Solved | Low | Marlen Pacocha | — | Kaela Friesen | wholesaleshipping | 3h | ○Sent, no reply | — | — | — | May 30, 2025 | - | |
| 76882835 | Cancel order request | Solved | Normal | Marlen Pacocha | — |  Ignatius Cummerata | Chat | — | 21h | ○Sent, no reply | — | — | — | May 26, 2025 | - |