Jermaine Johns
coy.jakubowski-okon@yahoo.com
Showing 1 - 15 of 15
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 72832642Refund not received | Jermaine Johns |  Dr. Mandy McLaughlin | May 14, 2026, 8:05 PM |
| 5/5 | Resolved the discount code issue and added bonus points for the trouble. 10/10. | 47520777Restock alert for backorder | Jermaine Johns |  Leonard Waters-Howell | May 9, 2026, 10:53 AM |
| 5/5 | Signing up was effortless and they sent samples that match my profile. | 26855426App crashes at checkout | Jermaine Johns | Dr. Mandy McLaughlin | Mar 30, 2026, 2:44 PM |
| 3/5 | Got the replacement but it took three back-and-forths to confirm the shade. | 25641673Refund not received | Jermaine Johns |  Oscar O'Hara | Feb 19, 2026, 7:14 AM |
| 7/11 | Pretty good. Selection is great, service is hit or miss. | 09388031Wrong shade sent | Jermaine Johns |  Chaz Renner | Jan 28, 2026, 12:59 AM |
| 5/5 | Best beauty retail experience I've had online. Order arrived in two days, all perfectly packaged. | 02910471BOPIS pickup not ready | Jermaine Johns |  Mr. Cade Senger | Jan 23, 2026, 8:46 PM |
| 1/5 | I will never recommend this brand again. Truly terrible support. | 43556540Restock alert for backorder | Jermaine Johns |  Kip Schroeder IV | Jan 2, 2026, 2:57 PM |
| 2/5 | Welcome email had broken links. | 59118067Price match request | Jermaine Johns |  Garth Dooley | Dec 11, 2025, 7:21 PM |
| 4/5 | Better samples program — let me actually pick what I want to try. | 50782316Insider tier issue | Jermaine Johns |  Mr. Eliza Gerhold IV | Dec 5, 2025, 1:58 AM |
| 1/5 | Order was a gift, arrived two weeks late and damaged, and no one cared. | 94993883Question about product ingredients | Jermaine Johns |  Lily Raynor | Dec 1, 2025, 9:58 PM |
| 4/5 | Good service. Wish I'd been told upfront that my shade was on backorder. | 29499636Discount code not working | Jermaine Johns | Kip Schroeder IV | Oct 14, 2025, 10:21 AM |
| 5/5 | Five stars. Marisol matched my undertone perfectly over a quick chat. | 71875966Insider tier issue | Jermaine Johns |  Faith Hilll | Oct 11, 2025, 6:34 PM |
| 4/11 | Service has gotten noticeably worse over the last year. | 99530816Missing samples in order | Jermaine Johns |  Jacklyn Dare | Aug 23, 2025, 6:34 PM |
| 4/5 | Liked it overall. The first push notification came too soon after signup. | 52847261Pro discount enrollment | Jermaine Johns | Faith Hilll | Jun 11, 2025, 1:17 AM |
| 9/11 | Big fan. Their customer service has saved me more than once. | 29350890Klarna / Afterpay split issue | Jermaine Johns |  Vilma Gusikowski | Jun 7, 2025, 1:51 PM |