Jermaine Johns
coy.jakubowski-okon@yahoo.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 72832642 | Refund not received | Solved | Normal | Jermaine Johns | — |  Dr. Mandy McLaughlin | fragrancegift-card | 3h | ●Responded | 5/5 | — | — | May 14, 2026 | - | |
| 93494801 | BOPIS order cancelled at store | Pending | Normal | Jermaine Johns | — |  Katrina Johns | — | - | —Skipped | — | — | — | May 14, 2026 | - | |
| 47520777 | Restock alert for backorder | Solved | Normal | Jermaine Johns | — |  Leonard Waters-Howell | Chat | wholesale | 2h | ●Responded | 5/5 | — | — | May 8, 2026 | - |
| 99324972 | Foundation match help | Solved | Normal | Jermaine Johns | — |  Vilma Gusikowski | — | 4h | ⊘Not fired | — | — | — | Apr 30, 2026 | - | |
| 43493104 | Discount code not working | Solved | High | Jermaine Johns | — |  Amely Pacocha | Chat | loyaltyfragrance | 3d | ○Sent, no reply | — | — | — | Apr 6, 2026 | - |
| 33475107 | Missing samples in order | Solved | Normal | Jermaine Johns | — | Dr. Mandy McLaughlin | Chat | gift-cardvip | 21h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - |
| 56977279 | Restock alert for backorder | Solved | Normal | Jermaine Johns | — | Katrina Johns | loyalty | 2h | ○Sent, no reply | — | — | — | Mar 31, 2026 | - | |
| 26855426 | App crashes at checkout | Closed | Normal | Jermaine Johns | — | Dr. Mandy McLaughlin | Chat | appbopis | 20h | ●Responded | 5/5 | — | — | Mar 28, 2026 | Apr 3, 2026 |
| 55385045 | Store experience feedback | Closed | Low | Jermaine Johns | — |  Jacklyn Dare | Phone | damaged | 14h | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 23, 2026 |
| 25641673 | Refund not received | Solved | Normal | Jermaine Johns | — |  Oscar O'Hara | Phone | gift-cardbopis | 1h | ●Responded | 3/5 | — | — | Feb 17, 2026 | - |
| 93614040 | Price match request | Solved | High | Jermaine Johns | — | Katrina Johns | wholesale | 6h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |
| 09388031 | Wrong shade sent | Solved | High | Jermaine Johns | — |  Chaz Renner | Chat | bopisrefund | 22h | ●Responded | 7/11 | — | — | Jan 26, 2026 | - |
| 08548580 | Cancel order request | Solved | Normal | Jermaine Johns | — | Oscar O'Hara | gift-card | 21h | ○Sent, no reply | — | — | — | Jan 23, 2026 | - | |
| 02910471 | BOPIS pickup not ready | Solved | High | Jermaine Johns | — |  Mr. Cade Senger | samplesbopis | 19h | ●Responded | 5/5 | — | — | Jan 22, 2026 | - | |
| 39680329 | Klarna / Afterpay split issue | Pending | Urgent | Jermaine Johns | — |  Miss Amber Hintz Sr. | Chat | samplesrefund | - | —Skipped | — | — | — | Jan 20, 2026 | - |
| 43556540 | Restock alert for backorder | Solved | Normal | Jermaine Johns | — |  Kip Schroeder IV | sampleswholesale | 6h | ●Responded | 1/5 | — | — | Jan 1, 2026 | - | |
| 55467669 | Item authenticity concern | Solved | Low | Jermaine Johns | — | Chaz Renner | Chat | vip | 5h | ○Sent, no reply | — | — | — | Dec 25, 2025 | - |
| 59118067 | Price match request | Solved | Normal | Jermaine Johns | — |  Garth Dooley | loyalty | 13h | ●Responded | 2/5 | — | — | Dec 10, 2025 | - | |
| 94993883 | Question about product ingredients | Closed | Urgent | Jermaine Johns | — |  Lily Raynor | Chat | — | 1h | ●Responded | 1/5 | — | — | Dec 1, 2025 | Dec 5, 2025 |
| 50782316 | Insider tier issue | Closed | Normal | Jermaine Johns | — |  Mr. Eliza Gerhold IV | Phone | — | 1d 13h | ●Responded | 4/5 | — | — | Dec 1, 2025 | Dec 6, 2025 |
| 19759704 | BOPIS order cancelled at store | Solved | Low | Jermaine Johns | — | Vilma Gusikowski | damagedshipping | 4h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - | |
| 37062386 | Missing samples in order | Closed | High | Jermaine Johns | — |  Mr. Skyla Trantow | Chat | gift-card | 1h | ⊘Not fired | — | — | — | Nov 13, 2025 | Nov 18, 2025 |
| 65370188 | App login problem | Solved | Normal | Jermaine Johns | — |  Tommy Kuvalis | appsamplesrefund | 4h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | |
| 54477461 | Address change after shipping | Solved | Urgent | Jermaine Johns | — |  Kaela Friesen | Chat | shipping | 6h | ○Sent, no reply | — | — | — | Oct 28, 2025 | - |
| 42524030 | Wholesale order question | Pending | High | Jermaine Johns | — | Dr. Mandy McLaughlin | Chat | loyaltyshade-match | - | —Skipped | — | — | — | Oct 24, 2025 | - |
| 29499636 | Discount code not working | Solved | Low | Jermaine Johns | — | Kip Schroeder IV | Chat | — | 19h | ●Responded | 4/5 | — | — | Oct 12, 2025 | - |
| 71875966 | Insider tier issue | Closed | High | Jermaine Johns | — |  Faith Hilll | — | 4h | ●Responded | 5/5 | — | — | Oct 11, 2025 | Oct 15, 2025 | |
| 84961053 | Allergic reaction concern | Solved | Normal | Jermaine Johns | — | Dr. Mandy McLaughlin | Phone | — | 3h | ⊘Not fired | — | — | — | Sep 27, 2025 | - |
| 15010937 | Cancel order request | Closed | Normal | Jermaine Johns | — | Dr. Mandy McLaughlin | apprefundbopis | 11h | ⊘Not fired | — | — | — | Sep 24, 2025 | Sep 30, 2025 | |
| 50255862 | BOPIS pickup not ready | Closed | Normal | Jermaine Johns | — | Jacklyn Dare | Chat | shippingwholesaledamaged | 8d 4h | ○Sent, no reply | — | — | — | Sep 14, 2025 | Sep 28, 2025 |
| 14394313 | Missing samples in order | Solved | High | Jermaine Johns | — | Mr. Eliza Gerhold IV | Chat | — | 2d 2h | ○Sent, no reply | — | — | — | Sep 6, 2025 | - |
| 51611117 | Wholesale order question | Solved | Low | Jermaine Johns | — |  Mr. Lonie Hudson | bopisfragranceshade-match | 2d 19h | ⊘Not fired | — | — | — | Sep 5, 2025 | - | |
| 77465528 | Where is my order? | Open | Normal | Jermaine Johns | — | Vilma Gusikowski | fragrancevip | - | —Skipped | — | — | — | Aug 27, 2025 | - | |
| 20524612 | Order arrived damaged | Open | Normal | Jermaine Johns | — |  Ignatius Cummerata | Chat | — | - | —Skipped | — | — | — | Aug 22, 2025 | - |
| 79220257 | Insider tier issue | Solved | High | Jermaine Johns | — | Dr. Mandy McLaughlin | damagedwholesale | 1h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - | |
| 99530816 | Missing samples in order | Solved | Low | Jermaine Johns | — | Jacklyn Dare | Phone | — | 2d 14h | ●Responded | 4/11 | — | — | Aug 19, 2025 | - |
| 94095139 | Wrong shade sent | Open | Normal | Jermaine Johns | — | Tommy Kuvalis | damaged | - | —Skipped | — | — | — | Aug 15, 2025 | - | |
| 27832216 | Gift card balance question | Solved | Normal | Jermaine Johns | — |  Eula McKenzie | Chat | loyaltyinfluencerapp | 1h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - |
| 15899534 | Lost package follow-up | Pending | Low | Jermaine Johns | — | Lily Raynor | Phone | gift-cardfragranceinfluencer | - | —Skipped | — | — | — | Jul 25, 2025 | - |
| 30356770 | Cancel order request | Solved | Normal | Jermaine Johns | — | Kaela Friesen | — | 6h | ⊘Not fired | — | — | — | Jul 9, 2025 | - | |
| 58958001 | Lost package follow-up | Solved | Normal | Jermaine Johns | — | Mr. Cade Senger | loyalty | 6d 8h | ○Sent, no reply | — | — | — | Jun 17, 2025 | - | |
| 25803418 | Wrong shade sent | Pending | Normal | Jermaine Johns | — |  Julie Hodkiewicz | influencerapprefund | - | —Skipped | — | — | — | Jun 16, 2025 | - | |
| 52847261 | Pro discount enrollment | Closed | Urgent | Jermaine Johns | — | Faith Hilll | — | 2d 17h | ●Responded | 4/5 | — | — | Jun 6, 2025 | Jun 15, 2025 | |
| 29350890 | Klarna / Afterpay split issue | Closed | Normal | Jermaine Johns | — | Vilma Gusikowski | Chat | gift-carddamagedinfluencer | 2h | ●Responded | 9/11 | — | — | Jun 5, 2025 | Jun 10, 2025 |
| 87188071 | Cancel subscription / Auto-replenish | Solved | Normal | Jermaine Johns | — | Faith Hilll | — | 17h | ○Sent, no reply | — | — | — | May 27, 2025 | - |