Derrick Hodkiewicz
Coastal Spas & Wellness·carl25@coastalspas.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 15635467 | Address change after shipping | Solved | Urgent | Derrick Hodkiewicz | Coastal Spas & Wellness |  Chaz Renner | wholesalefragrance | 6h | ○Sent, no reply | — | — | — | May 9, 2026 | - | |
| 28059038 | Missing items in shipment | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness |  Mr. Cade Senger | samplesshade-matchdamaged | 2d 16h | ○Sent, no reply | — | — | — | May 5, 2026 | - | |
| 17679268 | Refund not received | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness |  Yazmin Jast | bopisloyaltyshade-match | 5h | ○Sent, no reply | — | — | — | May 4, 2026 | - | |
| 64405977 | Item authenticity concern | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness | Mr. Cade Senger | loyaltyapp | 5h | ●Responded | 5/5 | — | — | Apr 22, 2026 | - | |
| 73861836 | Insider tier issue | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness |  Dr. Mandy McLaughlin | Chat | — | 3h | ●Responded | 4/5 | — | — | Apr 10, 2026 | - |
| 65207892 | Where is my order? | Solved | High | Derrick Hodkiewicz | Coastal Spas & Wellness |  Katrina Johns | Chat | damagedrefund | 2h | ○Sent, no reply | — | — | — | Apr 5, 2026 | - |
| 59066407 | Store experience feedback | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness |  Kaela Friesen | returns | 5h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 71497494 | Return after 30-day window | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness |  Mr. Skyla Trantow | Chat | bopisshipping | 1h | ●Responded | 5/5 | — | — | Feb 19, 2026 | - |
| 71705018 | Item authenticity concern | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness | Kaela Friesen | shade-match | 19h | ○Sent, no reply | — | — | — | Feb 12, 2026 | - | |
| 85462979 | Refund not received | Closed | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness | Kaela Friesen | damagedrefund | 4h | ○Sent, no reply | — | — | — | Feb 8, 2026 | Feb 12, 2026 | |
| 29697764 | Missing samples in order | Open | Urgent | Derrick Hodkiewicz | Coastal Spas & Wellness |  Miss Amber Hintz Sr. | Phone | returnssamples | - | —Skipped | — | — | — | Feb 5, 2026 | - |
| 07397776 | Wrong shade sent | Solved | High | Derrick Hodkiewicz | Coastal Spas & Wellness |  Faith Hilll | Phone | shade-matchsamples | 6h | ●Responded | 5/5 | — | — | Feb 5, 2026 | - |
| 88531265 | Loyalty points not posting | Closed | Urgent | Derrick Hodkiewicz | Coastal Spas & Wellness |  Oscar O'Hara | Chat | gift-cardfragrancewholesale | 5d 5h | ○Sent, no reply | — | — | — | Feb 3, 2026 | Feb 13, 2026 |
| 28675841 | Wholesale order question | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness |  Tommy Kuvalis | gift-cardsamples | 6h | ○Sent, no reply | — | — | — | Jan 29, 2026 | - | |
| 65248207 | Allergic reaction concern | Closed | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness |  Kip Schroeder IV | Chat | — | 5h | ○Sent, no reply | — | — | — | Jan 28, 2026 | Jan 31, 2026 |
| 23755741 | Cancel order request | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness | Miss Amber Hintz Sr. | Social | samplesdamaged | 5h | ⊘Not fired | — | — | — | Jan 9, 2026 | - |
| 59101223 | Lost package follow-up | Solved | High | Derrick Hodkiewicz | Coastal Spas & Wellness | Yazmin Jast | influencer | 2h | ○Sent, no reply | — | — | — | Dec 18, 2025 | - | |
| 33747649 | Store experience feedback | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness |  Ignatius Cummerata | refund | 6h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - | |
| 98403741 | Refund not received | Open | Low | Derrick Hodkiewicz | Coastal Spas & Wellness | Miss Amber Hintz Sr. | samplesrefund | - | —Skipped | — | — | — | Nov 25, 2025 | - | |
| 35387279 | Pro discount enrollment | Solved | Low | Derrick Hodkiewicz | Coastal Spas & Wellness | Mr. Skyla Trantow | Chat | returnsbopisinfluencer | 2d 4h | ●Responded | 4/5 | — | — | Nov 11, 2025 | - |
| 50455528 | Klarna / Afterpay split issue | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness | Oscar O'Hara | — | 6h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - | |
| 06974888 | Refund not received | Pending | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness | Miss Amber Hintz Sr. | Social | — | - | —Skipped | — | — | — | Oct 21, 2025 | - |
| 70152422 | Shipping cost question | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness |  Lily Raynor | conversation-mockupreturns | 1d | ●Responded | 5/5 | 93 | Oct 16, 2025 | - | ||
| 45187687 | App login problem | Solved | Low | Derrick Hodkiewicz | Coastal Spas & Wellness | Dr. Mandy McLaughlin | damagedapp | 1d | ○Sent, no reply | — | — | — | Oct 14, 2025 | - | |
| 55331570 | Gift card balance question | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness | Lily Raynor | bopissamplesreturns | 21h | ○Sent, no reply | — | — | — | Oct 11, 2025 | - | |
| 85694580 | Question about product ingredients | Closed | High | Derrick Hodkiewicz | Coastal Spas & Wellness | Lily Raynor | Chat | — | 23h | ●Responded | 2/5 | — | — | Sep 23, 2025 | Sep 28, 2025 |
| 30600470 | Cancel subscription / Auto-replenish | Solved | High | Derrick Hodkiewicz | Coastal Spas & Wellness |  Eula McKenzie | — | 2d 5h | ○Sent, no reply | — | — | — | Sep 23, 2025 | - | |
| 24135996 | Shipping cost question | Solved | Urgent | Derrick Hodkiewicz | Coastal Spas & Wellness | Kaela Friesen | Chat | influencer | 12h | ○Sent, no reply | — | — | — | Aug 28, 2025 | - |
| 19018398 | Missing samples in order | Closed | High | Derrick Hodkiewicz | Coastal Spas & Wellness | Ignatius Cummerata | Chat | — | 4h | ⊘Not fired | — | — | — | Aug 6, 2025 | Aug 10, 2025 |
| 29324073 | Lost package follow-up | Closed | Low | Derrick Hodkiewicz | Coastal Spas & Wellness | Ignatius Cummerata | returnsshippingbopis | 2d 21h | ●Responded | 3/5 | — | — | Jul 12, 2025 | Jul 22, 2025 | |
| 82845608 | Cancel subscription / Auto-replenish | Solved | High | Derrick Hodkiewicz | Coastal Spas & Wellness | Eula McKenzie | Social | loyaltyshippingvip | 6h | ⊘Not fired | — | — | — | Jul 11, 2025 | - |
| 09231756 | App crashes at checkout | Closed | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness |  Steve O'Conner | Phone | gift-carddamagedrefund | 14h | ○Sent, no reply | — | — | — | Jul 4, 2025 | Jul 11, 2025 |
| 83783956 | Klarna / Afterpay split issue | Solved | Low | Derrick Hodkiewicz | Coastal Spas & Wellness | Lily Raynor | Phone | — | 1h | ●Responded | 10/11 | — | — | Jul 3, 2025 | - |
| 70025177 | Allergic reaction concern | Solved | Urgent | Derrick Hodkiewicz | Coastal Spas & Wellness | Ignatius Cummerata | loyalty | 1h | ●Responded | 9/11 | — | — | Jul 1, 2025 | - | |
| 33122706 | Price match request | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness | Kaela Friesen | Chat | gift-card | 6h | ○Sent, no reply | — | — | — | Jun 26, 2025 | - |
| 38344363 | Missing samples in order | Closed | High | Derrick Hodkiewicz | Coastal Spas & Wellness | Dr. Mandy McLaughlin | Chat | — | 1h | ○Sent, no reply | — | — | — | Jun 24, 2025 | Jul 1, 2025 |
| 38006085 | Allergic reaction concern | Pending | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness |  Darryl Jacobi | vipsamples | - | —Skipped | — | — | — | Jun 24, 2025 | - | |
| 69179796 | App crashes at checkout | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness | Darryl Jacobi | gift-cardshade-matchwholesale | 2d 17h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - | |
| 31523347 | Gift card balance question | Solved | Normal | Derrick Hodkiewicz | Coastal Spas & Wellness |  Mr. Eliza Gerhold IV | appinfluencer | 1d 4h | ○Sent, no reply | — | — | — | Jun 8, 2025 | - |