Dr. Parker Rodriguez V
felicia3@yahoo.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61543828 | Allergic reaction concern | Solved | Normal | — | shipping | 19h | ⊘Not fired | — | — | — | May 13, 2026 | - | |||
| 85433032 | Allergic reaction concern | Open | High | — | returns | - | —Skipped | — | — | — | May 11, 2026 | - | |||
| 16389485 | Klarna / Afterpay split issue | Pending | Low | — | Social | samplesgift-card | - | —Skipped | — | — | — | Apr 18, 2026 | - | ||
| 43402627 | Discount code not working | Solved | Normal | — | Chat | returnsrefund | 3h | ○Sent, no reply | — | — | — | Apr 11, 2026 | - | ||
| 68932032 | Price match request | Closed | Normal | — | Chat | appfragrancegift-card | 10h | ○Sent, no reply | — | — | — | Apr 6, 2026 | Apr 11, 2026 | ||
| 51144408 | Klarna / Afterpay split issue | Pending | Normal | — | wholesaleapp | - | —Skipped | — | — | — | Apr 3, 2026 | - | |||
| 20730497 | Restock alert for backorder | Pending | Low | — | fragrancegift-card | - | —Skipped | — | — | — | Mar 10, 2026 | - | |||
| 29333246 | Return after 30-day window | Solved | Normal | — | app | 22h | ○Sent, no reply | — | — | — | Mar 5, 2026 | - | |||
| 77831215 | Item authenticity concern | Pending | Low | — | Chat | damagedshade-matchbopis | - | —Skipped | — | — | — | Mar 4, 2026 | - | ||
| 94731856 | Pro discount enrollment | Closed | Normal | — | bopisrefund | 4h | ○Sent, no reply | — | — | — | Mar 1, 2026 | Mar 5, 2026 | |||
| 99752631 | Lost package follow-up | Solved | Low | — | Chat | shipping | 2h | ●Responded | 5/5 | — | — | Feb 12, 2026 | - | ||
| 10427025 | Store experience feedback | Pending | Normal | — | shade-matchreturnswholesale | - | —Skipped | — | — | — | Feb 11, 2026 | - | |||
| 59357776 | Restock alert for backorder | Solved | Normal | — | Chat | damagedshade-matchrefund | 5h | ●Responded | 10/11 | — | — | Jan 28, 2026 | - | ||
| 17219463 | Birthday gift not received | Closed | Normal | — | gift-cardvip | 7d 2h | ○Sent, no reply | — | — | — | Jan 10, 2026 | Jan 22, 2026 | |||
| 53915356 | Refund not received | Solved | Normal | — | Phone | vip | 20h | ●Responded | 5/5 | — | — | Jan 8, 2026 | - | ||
| 32754012 | Restock alert for backorder | Solved | Normal | — | Chat | influencervip | 4h | ●Responded | 7/11 | — | — | Jan 4, 2026 | - | ||
| 40636319 | Cancel order request | Solved | Normal | — | Chat | returnsshippingdamaged | 8d 2h | ●Responded | 1/5 | — | — | Dec 11, 2025 | - | ||
| 48266148 | Shipping cost question | Solved | Normal | — | Social | influencergift-cardreturns | 9h | ⊘Not fired | — | — | — | Nov 27, 2025 | - | ||
| 81346958 | Item authenticity concern | Solved | Low | — | loyaltyreturns | 3d 19h | ○Sent, no reply | — | — | — | Nov 24, 2025 | - | |||
| 32801644 | Address change after shipping | Pending | Normal | — | Chat | shippingsamplesshade-match | - | —Skipped | — | — | — | Nov 21, 2025 | - | ||
| 44516423 | Question about product ingredients | Closed | Normal | — | Chat | gift-cardbopis | 15h | ○Sent, no reply | — | — | — | Nov 8, 2025 | Nov 10, 2025 | ||
| 03644614 | Birthday gift not received | Open | Normal | — | shipping | - | —Skipped | — | — | — | Nov 4, 2025 | - | |||
| 60749718 | Return after 30-day window | Solved | Low | — | Phone | — | 2h | ○Sent, no reply | — | — | — | Nov 3, 2025 | - | ||
| 28481527 | Discount code not working | Solved | Normal | — | Chat | returnswholesaleloyalty | 2h | ●Responded | 5/5 | — | — | Oct 31, 2025 | - | ||
| 70306320 | Order arrived damaged | Solved | Low | — | Chat | samples | 20h | ●Responded | 9/11 | — | — | Oct 16, 2025 | - | ||
| 50608900 | Return after 30-day window | Closed | Urgent | — | damaged | 7h | ●Responded | 9/11 | — | — | Oct 8, 2025 | Oct 13, 2025 | |||
| 77843641 | App login problem | Closed | Urgent | — | vipreturnsfragrance | 13h | ○Sent, no reply | — | — | — | Oct 3, 2025 | Oct 5, 2025 | |||
| 93367268 | BOPIS order cancelled at store | Solved | Normal | — | Chat | — | 3h | ○Sent, no reply | — | — | — | Oct 3, 2025 | - | ||
| 40907816 | BOPIS pickup not ready | Solved | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - | |||
| 71857852 | BOPIS order cancelled at store | Closed | Normal | — | Chat | — | 4h | ○Sent, no reply | — | — | — | Sep 9, 2025 | Sep 16, 2025 | ||
| 74621307 | Loyalty points not posting | Solved | Normal | — | Chat | vip | 2h | ●Responded | 2/5 | — | — | Sep 5, 2025 | - | ||
| 71670546 | Where is my order? | Solved | Normal | — | fragranceapp | 7d | ●Responded | 2/5 | — | — | Aug 30, 2025 | - | |||
| 33625101 | Price match request | Closed | Normal | — | Social | vipshippingbopis | 4d 21h | ⊘Not fired | — | — | — | Aug 29, 2025 | Sep 4, 2025 | ||
| 53286144 | Wrong shade sent | Pending | Low | — | Chat | vip | - | —Skipped | — | — | — | Aug 18, 2025 | - | ||
| 14846168 | Influencer code not working | Closed | Normal | — | shade-match | 12h | ●Responded | 5/5 | — | — | Jul 31, 2025 | Aug 7, 2025 | |||
| 62770645 | Insider tier issue | Solved | Urgent | — | Chat | — | 10h | ●Responded | 10/11 | — | — | Jul 31, 2025 | - | ||
| 22363301 | Discount code not working | Open | Normal | — | Chat | shippingdamaged | - | —Skipped | — | — | — | Jul 21, 2025 | - | ||
| 34110102 | App login problem | Closed | Low | — | loyalty | 20h | ⊘Not fired | — | — | — | Jul 5, 2025 | Jul 10, 2025 | |||
| 21415168 | Question about product ingredients | Solved | Urgent | — | Chat | gift-cardvip | 2h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - | ||
| 03765817 | Shipping cost question | Solved | High | — | Phone | samplesgift-card | 3h | ○Sent, no reply | — | — | — | Jun 8, 2025 | - |