Natalie Stehr
jermaine_baumbach2@yahoo.com
Showing 1 - 38 of 38
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56396840 | Cancel order request | Solved | Low | — | Phone | fragrancedamaged | 4h | ○Sent, no reply | — | — | — | May 14, 2026 | - | ||
| 03428697 | Discount code not working | Pending | Normal | — | loyaltyshade-matchapp | - | —Skipped | — | — | — | May 12, 2026 | - | |||
| 94470578 | Wholesale order question | Pending | Low | — | Chat | damagedvip | - | —Skipped | — | — | — | May 7, 2026 | - | ||
| 84427474 | Discount code not working | Solved | High | — | Chat | samplesreturns | 6d 15h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - | ||
| 06563166 | Question about product ingredients | Solved | Normal | — | Chat | bopis | 11h | ○Sent, no reply | — | — | — | Apr 20, 2026 | - | ||
| 96166460 | Wrong shade sent | Solved | Low | — | loyaltyreturns | 20h | ○Sent, no reply | — | — | — | Apr 17, 2026 | - | |||
| 17825366 | Restock alert for backorder | Pending | High | — | Chat | fragranceloyalty | - | —Skipped | — | — | — | Apr 15, 2026 | - | ||
| 09453466 | Shipping cost question | Solved | High | — | Chat | influencer | 1d | ○Sent, no reply | — | — | — | Apr 9, 2026 | - | ||
| 71941263 | BOPIS pickup not ready | Solved | High | — | Social | loyaltygift-card | 1d 6h | ⊘Not fired | — | — | — | Mar 3, 2026 | - | ||
| 03709644 | Where is my order? | Open | High | — | Phone | shade-matchwholesalerefund | - | —Skipped | — | — | — | Feb 27, 2026 | - | ||
| 74481885 | Where is my order? | Solved | Low | — | Phone | influencer | 12h | ●Responded | 3/5 | — | — | Feb 25, 2026 | - | ||
| 33478201 | Cancel order request | Solved | Normal | — | samplesreturns | 2h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - | |||
| 56079733 | Item authenticity concern | Solved | High | — | Social | wholesaleapp | 1h | ⊘Not fired | — | — | — | Feb 13, 2026 | - | ||
| 86803624 | Insider tier issue | Closed | Normal | — | — | 1h | ●Responded | 3/5 | — | — | Feb 5, 2026 | Feb 12, 2026 | |||
| 72746177 | Pro discount enrollment | Solved | Normal | — | appbopis | 3h | ○Sent, no reply | — | — | — | Jan 28, 2026 | - | |||
| 29268001 | Gift card balance question | Solved | Normal | — | gift-cardwholesale | 1d 5h | ⊘Not fired | — | — | — | Jan 17, 2026 | - | |||
| 93172789 | Price match request | Open | Normal | — | Chat | returns | - | —Skipped | — | — | — | Jan 13, 2026 | - | ||
| 84964183 | App crashes at checkout | Solved | Normal | — | Chat | shipping | 20h | ○Sent, no reply | — | — | — | Jan 6, 2026 | - | ||
| 62788895 | Klarna / Afterpay split issue | Solved | High | — | — | 4h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | |||
| 42876655 | BOPIS order cancelled at store | Pending | Normal | — | bopisrefundapp | - | —Skipped | — | — | — | Dec 5, 2025 | - | |||
| 62887068 | Gift card balance question | Closed | Normal | — | — | 17h | ○Sent, no reply | — | — | — | Dec 3, 2025 | Dec 11, 2025 | |||
| 04936279 | Foundation match help | Solved | Normal | — | Chat | — | 21h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | ||
| 04905235 | Missing items in shipment | Closed | Low | — | Chat | — | 6h | ●Responded | 2/5 | — | — | Oct 26, 2025 | Oct 31, 2025 | ||
| 58371572 | Price match request | Solved | Low | — | Social | vip | 6h | ⊘Not fired | — | — | — | Oct 15, 2025 | - | ||
| 74280688 | Cancel order request | Solved | High | — | loyalty | 22h | ○Sent, no reply | — | — | — | Oct 1, 2025 | - | |||
| 04746717 | Shipping cost question | Closed | Normal | — | vip | 3h | ○Sent, no reply | — | — | — | Sep 24, 2025 | Sep 30, 2025 | |||
| 57497516 | Gift card balance question | Closed | Urgent | — | Chat | loyaltywholesale | 3d 3h | ⊘Not fired | — | — | — | Sep 18, 2025 | Sep 24, 2025 | ||
| 97837238 | Order arrived damaged | Solved | Normal | — | gift-cardrefund | 2d 20h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - | |||
| 60909888 | App crashes at checkout | Solved | Normal | — | — | 2d 19h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |||
| 32324455 | Order arrived damaged | Solved | High | — | — | 2h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - | |||
| 02411329 | Foundation match help | Solved | Normal | — | bopis | 6h | ○Sent, no reply | — | — | — | Aug 4, 2025 | - | |||
| 84915161 | Refund not received | Open | High | — | wholesaleapp | - | —Skipped | — | — | — | Aug 1, 2025 | - | |||
| 79172618 | Restock alert for backorder | Closed | Normal | — | loyaltybopisrefund | 22h | ○Sent, no reply | — | — | — | Jul 11, 2025 | Jul 18, 2025 | |||
| 49585107 | Discount code not working | Closed | Normal | — | shippingvip | 1h | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jul 2, 2025 | |||
| 03428295 | Where is my order? | Closed | High | — | shade-matchshipping | 2d 17h | ●Responded | 3/5 | — | — | Jun 26, 2025 | Jul 3, 2025 | |||
| 72920315 | BOPIS order cancelled at store | Solved | Normal | — | — | 2h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - | |||
| 81646069 | App login problem | Closed | Normal | — | Chat | — | 5h | ●Responded | 5/5 | — | — | Jun 23, 2025 | Jun 29, 2025 | ||
| 86503079 | Cancel order request | Solved | Urgent | — | refundvip | 6h | ○Sent, no reply | — | — | — | May 27, 2025 | - |