Anahi Romaguera
elwyn.fisher99@hotmail.com
Showing 1 - 39 of 39
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 13917438 | Birthday gift not received | Closed | Normal | — | Chat | shippingfragranceloyalty | 2h | ○Sent, no reply | — | — | — | May 22, 2026 | May 23, 2026 | ||
| 22149494 | Pro discount enrollment | Solved | Normal | — | wholesalesamplesreturns | 4h | ○Sent, no reply | — | — | — | May 13, 2026 | - | |||
| 18182542 | App login problem | Solved | High | — | loyalty | 3h | ⊘Not fired | — | — | — | May 8, 2026 | - | |||
| 04000598 | Restock alert for backorder | Closed | Normal | — | Chat | bopisgift-card | 7h | ●Responded | 5/5 | — | — | May 4, 2026 | May 5, 2026 | ||
| 36613686 | Missing samples in order | Solved | Normal | — | shippingshade-matchreturns | 1d 3h | ○Sent, no reply | — | — | — | May 2, 2026 | - | |||
| 24839551 | Price match request | Solved | High | — | Phone | loyaltyrefund | 3h | ⊘Not fired | — | — | — | Apr 14, 2026 | - | ||
| 57162930 | Missing samples in order | Closed | Normal | — | — | 4h | ○Sent, no reply | — | — | — | Apr 11, 2026 | Apr 14, 2026 | |||
| 37561078 | BOPIS order cancelled at store | Open | Normal | — | refund | - | —Skipped | — | — | — | Mar 19, 2026 | - | |||
| 27471403 | Question about product ingredients | Closed | Normal | — | Chat | bopiswholesale | 6h | ○Sent, no reply | — | — | — | Mar 13, 2026 | Mar 15, 2026 | ||
| 83820585 | Discount code not working | Closed | Urgent | — | Chat | wholesalevipgift-card | 3h | ●Responded | 5/5 | — | — | Feb 27, 2026 | Mar 3, 2026 | ||
| 49240944 | Item authenticity concern | Pending | Normal | — | shade-match | - | —Skipped | — | — | — | Feb 27, 2026 | - | |||
| 93106947 | Loyalty points not posting | Closed | Normal | — | — | 1d 2h | ○Sent, no reply | — | — | — | Feb 16, 2026 | Feb 18, 2026 | |||
| 44651563 | Gift card balance question | Solved | Normal | — | vip | 13h | ○Sent, no reply | — | — | — | Jan 20, 2026 | - | |||
| 11229195 | Wrong shade sent | Solved | Normal | — | refundbopis | 22h | ●Responded | 2/5 | — | — | Jan 15, 2026 | - | |||
| 48722241 | App login problem | Solved | Low | — | Phone | loyaltyfragrance | 23h | ○Sent, no reply | — | — | — | Jan 13, 2026 | - | ||
| 40661646 | Order arrived damaged | Solved | Normal | — | Chat | returnsvip | 4h | ●Responded | 3/5 | — | — | Jan 12, 2026 | - | ||
| 52947427 | Cancel subscription / Auto-replenish | Pending | Normal | — | Chat | gift-card | - | —Skipped | — | — | — | Jan 3, 2026 | - | ||
| 89573650 | Cancel order request | Solved | Low | — | Phone | vip | 10h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - | ||
| 10156895 | BOPIS pickup not ready | Closed | Normal | — | Chat | wholesalesamples | 8h | ○Sent, no reply | — | — | — | Dec 14, 2025 | Dec 20, 2025 | ||
| 36324069 | Restock alert for backorder | Solved | Normal | — | — | 5h | ●Responded | 9/11 | — | — | Dec 2, 2025 | - | |||
| 78863240 | Allergic reaction concern | Closed | Normal | — | bopiswholesalesamples | 16h | ●Responded | 5/5 | — | — | Nov 19, 2025 | Nov 25, 2025 | |||
| 73969404 | Store experience feedback | Open | High | — | loyalty | - | —Skipped | — | — | — | Nov 14, 2025 | - | |||
| 23226075 | Loyalty points not posting | Closed | Urgent | — | — | 1d | ●Responded | 9/11 | — | — | Nov 5, 2025 | Nov 7, 2025 | |||
| 09479905 | Influencer code not working | Closed | Normal | — | influencerloyalty | 13h | ○Sent, no reply | — | — | — | Oct 25, 2025 | Oct 28, 2025 | |||
| 89611525 | Where is my order? | Closed | Normal | — | — | 3h | ●Responded | 5/5 | — | — | Oct 13, 2025 | Oct 20, 2025 | |||
| 90881115 | Pro discount enrollment | Solved | Low | — | Chat | influencer | 1d | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | ||
| 31922857 | Missing items in shipment | Solved | High | — | Chat | appreturns | 19h | ○Sent, no reply | — | — | — | Oct 1, 2025 | - | ||
| 18852111 | Refund not received | Solved | Normal | — | Chat | — | 2d 4h | ⊘Not fired | — | — | — | Sep 20, 2025 | - | ||
| 20950702 | Wrong shade sent | Closed | Normal | — | Chat | damagedinfluencer | 6h | ○Sent, no reply | — | — | — | Sep 15, 2025 | Sep 22, 2025 | ||
| 84129325 | Allergic reaction concern | Solved | Normal | — | Phone | shade-matchreturns | 11h | ○Sent, no reply | — | — | — | Sep 5, 2025 | - | ||
| 01826297 | Gift card balance question | Open | Normal | — | Chat | — | - | —Skipped | — | — | — | Aug 29, 2025 | - | ||
| 28441643 | Wrong shade sent | Closed | Normal | — | Chat | shippingfragrancesamples | 2h | ○Sent, no reply | — | — | — | Aug 18, 2025 | Aug 25, 2025 | ||
| 36423935 | Question about product ingredients | Solved | Normal | — | Chat | — | 2h | ●Responded | 1/5 | — | — | Jul 31, 2025 | - | ||
| 64033850 | Influencer code not working | Solved | Low | — | — | 2h | ○Sent, no reply | — | — | — | Jul 23, 2025 | - | |||
| 64348322 | Cancel subscription / Auto-replenish | Pending | Normal | — | loyaltydamaged | - | —Skipped | — | — | — | Jul 5, 2025 | - | |||
| 28374419 | Store experience feedback | Solved | Normal | — | Chat | — | 1h | ●Responded | 10/11 | — | — | Jul 1, 2025 | - | ||
| 91458811 | Klarna / Afterpay split issue | Open | Low | — | Chat | fragrancewholesalevip | - | —Skipped | — | — | — | Jun 29, 2025 | - | ||
| 82517538 | Store experience feedback | Solved | Normal | — | Chat | shipping | 6h | ○Sent, no reply | — | — | — | Jun 24, 2025 | - | ||
| 45431178 | Store experience feedback | Solved | Normal | — | fragranceapp | 2h | ●Responded | 10/11 | — | — | May 28, 2025 | - |