Gene Franey
joelle_west23@gmail.com
Showing 1 - 16 of 16
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 5/5 | Easiest return I've ever done. Just printed the label and dropped it off. | 55101001Pro discount enrollment | Gene Franey |  Oscar O'Hara | May 7, 2026, 11:18 AM |
| 10/11 | Bloom understands what a beauty customer actually wants. | 45590838Restock alert for backorder | Gene Franey |  Amely Pacocha | Apr 23, 2026, 9:06 AM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 66387858Shipping cost question | Gene Franey |  Eula McKenzie | Apr 16, 2026, 10:36 PM |
| 5/5 | Helpful self-service flow handled everything without me needing to chat. | 76849707Influencer code not working | Gene Franey |  Julie Hodkiewicz | Mar 3, 2026, 5:51 AM |
| 4/5 | Helpful, but the hold music in the phone queue was rough. | 46156864Foundation match help | Gene Franey |  Lily Raynor | Feb 21, 2026, 9:07 AM |
| 2/5 | The BOPIS pickup involved waiting, paperwork, and a manager. Way too much. | 26677975Insider tier issue | Gene Franey | Eula McKenzie | Jan 7, 2026, 4:29 PM |
| 2/5 | Three chats, no resolution. The fourth agent finally helped. | 20907555Pro discount enrollment | Gene Franey |  Faith Hilll | Jan 6, 2026, 5:45 AM |
| 5/5 | App glitched at checkout, they manually processed my order and threw in free shipping. Lovely. | 13572546Missing items in shipment | Gene Franey |  Dr. Mandy McLaughlin | Oct 31, 2025, 7:08 AM |
| 2/5 | I want a true virtual Beauty Advisor consultation built in. | 97062884Store experience feedback | Gene Franey |  Kip Schroeder IV | Sep 21, 2025, 7:32 AM |
| 9/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 64436185Where is my order? | Gene Franey |  Mr. Skyla Trantow | Sep 12, 2025, 7:39 AM |
| 2/5 | Not great. The product arrived broken, replacement also broken. | 69026976BOPIS pickup not ready | Gene Franey |  Kaela Friesen | Sep 10, 2025, 9:07 PM |
| 4/5 | Easy chat experience. Captcha at the start was annoying. | 72795519Refund not received | Gene Franey |  Mr. Lonie Hudson | Aug 15, 2025, 3:57 PM |
| 5/5 | Helpful, friendly, and didn't make me feel silly for asking basic skincare questions. | 32326377Wholesale order question | Gene Franey |  Jacklyn Dare | Aug 4, 2025, 7:29 PM |
| 4/5 | Helpful team, the agent was kind. Wish the BOPIS pickup had been ready when promised. | 03632567Item authenticity concern | Gene Franey | Dr. Mandy McLaughlin | Jul 25, 2025, 4:46 AM |
| 3/5 | Add a recommend-based-on-what-I-own feature. | 80922774App crashes at checkout | Gene Franey | Kip Schroeder IV | Jul 24, 2025, 1:48 PM |
| 4/5 | Resolved my question, just wish the app hadn't logged me out twice during the chat. | 63661186Wrong shade sent | Gene Franey |  Mr. Eliza Gerhold IV | Jul 20, 2025, 6:23 AM |