Gene Franey
joelle_west23@gmail.com
Showing 1 - 47 of 47
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 23559933 | Birthday gift not received | Pending | Normal | Gene Franey | — |  Kaela Friesen | Social | shade-matchvip | - | —Skipped | — | — | — | May 21, 2026 | - |
| 55101001 | Pro discount enrollment | Solved | Normal | Gene Franey | — |  Oscar O'Hara | influencerdamaged | 1d | ●Responded | 5/5 | — | — | May 4, 2026 | - | |
| 10917081 | Discount code not working | Solved | Normal | Gene Franey | — |  Dr. Mandy McLaughlin | Chat | shipping | 9h | ○Sent, no reply | — | — | — | Apr 23, 2026 | - |
| 45590838 | Restock alert for backorder | Solved | Normal | Gene Franey | — |  Amely Pacocha | bopisvip | 5h | ●Responded | 10/11 | — | — | Apr 22, 2026 | - | |
| 66387858 | Shipping cost question | Solved | Urgent | Gene Franey | — |  Eula McKenzie | loyaltybopisfragrance | 4h | ●Responded | 4/5 | — | — | Apr 16, 2026 | - | |
| 47271368 | Where is my order? | Solved | Normal | Gene Franey | — |  Mr. Lonie Hudson | damagedsamples | 2d 5h | ○Sent, no reply | — | — | — | Apr 10, 2026 | - | |
| 77893279 | Store experience feedback | Solved | Normal | Gene Franey | — | Eula McKenzie | — | 5h | ○Sent, no reply | — | — | — | Apr 9, 2026 | - | |
| 57962245 | App login problem | Open | Normal | Gene Franey | — |  Miss Amber Hintz Sr. | Chat | gift-card | - | —Skipped | — | — | — | Mar 26, 2026 | - |
| 09453249 | Foundation match help | Solved | Low | Gene Franey | — |  Darryl Jacobi | — | 20h | ⊘Not fired | — | — | — | Mar 12, 2026 | - | |
| 26739257 | Shipping cost question | Closed | Low | Gene Franey | — | Mr. Lonie Hudson | — | 7h | ⊘Not fired | — | — | — | Mar 8, 2026 | Mar 10, 2026 | |
| 76849707 | Influencer code not working | Solved | Normal | Gene Franey | — |  Julie Hodkiewicz | Chat | — | 18h | ●Responded | 5/5 | — | — | Feb 28, 2026 | - |
| 40494348 | BOPIS pickup not ready | Solved | Normal | Gene Franey | — |  Mr. Cade Senger | Chat | gift-cardrefund | 6h | ○Sent, no reply | — | — | — | Feb 23, 2026 | - |
| 46156864 | Foundation match help | Solved | Normal | Gene Franey | — |  Lily Raynor | returns | 4h | ●Responded | 4/5 | — | — | Feb 20, 2026 | - | |
| 21765952 | Return after 30-day window | Closed | Urgent | Gene Franey | — |  Ignatius Cummerata | Chat | vip | 2h | ○Sent, no reply | — | — | — | Feb 13, 2026 | Feb 15, 2026 |
| 21302953 | Insider tier issue | Pending | Normal | Gene Franey | — |  Yazmin Jast | Chat | refundinfluencerloyalty | - | —Skipped | — | — | — | Jan 22, 2026 | - |
| 22122763 | Restock alert for backorder | Solved | High | Gene Franey | — | Lily Raynor | Social | returns | 6h | ⊘Not fired | — | — | — | Jan 17, 2026 | - |
| 50015065 | Birthday gift not received | Pending | Normal | Gene Franey | — |  Chaz Renner | Phone | influencer | - | —Skipped | — | — | — | Jan 16, 2026 | - |
| 20907555 | Pro discount enrollment | Solved | Normal | Gene Franey | — |  Faith Hilll | Chat | — | 2d 8h | ●Responded | 2/5 | — | — | Jan 3, 2026 | - |
| 26677975 | Insider tier issue | Solved | Normal | Gene Franey | — | Eula McKenzie | returnsshipping | 3d 21h | ●Responded | 2/5 | — | — | Jan 3, 2026 | - | |
| 33837908 | Missing samples in order | Solved | Normal | Gene Franey | — | Chaz Renner | app | 9h | ○Sent, no reply | — | — | — | Dec 17, 2025 | - | |
| 88403138 | Where is my order? | Pending | Normal | Gene Franey | — |  Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Nov 26, 2025 | - | |
| 61996507 | Loyalty points not posting | Solved | High | Gene Franey | — | Mr. Skyla Trantow | samplesbopiswholesale | 5h | ○Sent, no reply | — | — | — | Nov 20, 2025 | - | |
| 32535825 | Order arrived damaged | Solved | High | Gene Franey | — | Faith Hilll | fragrancebopis | 21h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - | |
| 13572546 | Missing items in shipment | Closed | High | Gene Franey | — | Dr. Mandy McLaughlin | wholesalefragrancesamples | 19h | ●Responded | 5/5 | — | — | Oct 28, 2025 | Nov 1, 2025 | |
| 07389806 | Cancel subscription / Auto-replenish | Closed | Normal | Gene Franey | — | Amely Pacocha | wholesaleshipping | 3h | ○Sent, no reply | — | — | — | Oct 20, 2025 | Oct 21, 2025 | |
| 82751543 | Allergic reaction concern | Solved | Normal | Gene Franey | — | Lily Raynor | Social | refundsamplesfragrance | 1d 15h | ⊘Not fired | — | — | — | Oct 18, 2025 | - |
| 87761152 | Pro discount enrollment | Solved | Normal | Gene Franey | — |  Kip Schroeder IV | Chat | viployalty | 9h | ○Sent, no reply | — | — | — | Oct 15, 2025 | - |
| 21675333 | Missing items in shipment | Solved | Normal | Gene Franey | — | Miss Amber Hintz Sr. | — | 15h | ○Sent, no reply | — | — | — | Oct 10, 2025 | - | |
| 94002969 | App crashes at checkout | Open | High | Gene Franey | — |  Garth Dooley | gift-cardreturns | - | —Skipped | — | — | — | Oct 8, 2025 | - | |
| 19989382 | Influencer code not working | Solved | Low | Gene Franey | — | Miss Amber Hintz Sr. | — | 20h | ○Sent, no reply | — | — | — | Sep 26, 2025 | - | |
| 97062884 | Store experience feedback | Solved | Normal | Gene Franey | — | Kip Schroeder IV | — | 1h | ●Responded | 2/5 | — | — | Sep 20, 2025 | - | |
| 64436185 | Where is my order? | Solved | Normal | Gene Franey | — | Mr. Skyla Trantow | Chat | gift-cardbopis | 5h | ●Responded | 9/11 | — | — | Sep 11, 2025 | - |
| 69026976 | BOPIS pickup not ready | Solved | High | Gene Franey | — | Kaela Friesen | fragrancereturnsvip | 5h | ●Responded | 2/5 | — | — | Sep 9, 2025 | - | |
| 55588350 | Wrong shade sent | Solved | Normal | Gene Franey | — |  Mr. Eliza Gerhold IV | Social | — | 5h | ⊘Not fired | — | — | — | Sep 2, 2025 | - |
| 83039161 | Restock alert for backorder | Pending | Normal | Gene Franey | — | Oscar O'Hara | samples | - | —Skipped | — | — | — | Sep 1, 2025 | - | |
| 53258969 | Missing samples in order | Pending | Normal | Gene Franey | — | Oscar O'Hara | Chat | refund | - | —Skipped | — | — | — | Aug 21, 2025 | - |
| 72795519 | Refund not received | Solved | Normal | Gene Franey | — | Mr. Lonie Hudson | gift-card | 3h | ●Responded | 4/5 | — | — | Aug 14, 2025 | - | |
| 32326377 | Wholesale order question | Solved | Urgent | Gene Franey | — |  Jacklyn Dare | — | 15h | ●Responded | 5/5 | — | — | Aug 2, 2025 | - | |
| 83389381 | Pro discount enrollment | Solved | Normal | Gene Franey | — |  Steve O'Conner | — | 3h | ⊘Not fired | — | — | — | Jul 28, 2025 | - | |
| 03632567 | Item authenticity concern | Solved | Normal | Gene Franey | — | Dr. Mandy McLaughlin | gift-cardsamplesreturns | 2h | ●Responded | 4/5 | — | — | Jul 23, 2025 | - | |
| 80922774 | App crashes at checkout | Solved | Normal | Gene Franey | — | Kip Schroeder IV | Phone | app | 2d 15h | ●Responded | 3/5 | — | — | Jul 20, 2025 | - |
| 63661186 | Wrong shade sent | Solved | Normal | Gene Franey | — | Mr. Eliza Gerhold IV | — | 8h | ●Responded | 4/5 | — | — | Jul 18, 2025 | - | |
| 72790858 | Question about product ingredients | Closed | Low | Gene Franey | — | Mr. Lonie Hudson | returnsgift-card | 1d | ○Sent, no reply | — | — | — | Jul 16, 2025 | Jul 24, 2025 | |
| 00043345 | Refund not received | Solved | Normal | Gene Franey | — | Darryl Jacobi | Social | damagedbopisvip | 16h | ⊘Not fired | — | — | — | Jun 27, 2025 | - |
| 90631291 | Cancel order request | Solved | Normal | Gene Franey | — | Chaz Renner | — | 20h | ○Sent, no reply | — | — | — | Jun 19, 2025 | - | |
| 70261286 | Item authenticity concern | Closed | Normal | Gene Franey | — | Steve O'Conner | — | 3h | ○Sent, no reply | — | — | — | Jun 10, 2025 | Jun 12, 2025 | |
| 02887435 | Gift card balance question | Solved | Normal | Gene Franey | — | Steve O'Conner | bopisvipfragrance | 1d 14h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - |