Malvina Hoeger
leonard.damore@gmail.com
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 54777536 | Price match request | Closed | High | Malvina Hoeger | — |  Julie Hodkiewicz | returns | 6d 2h | ●Responded | 3/5 | — | — | May 18, 2026 | May 29, 2026 | |
| 20509514 | Missing items in shipment | Solved | Low | Malvina Hoeger | — |  Dr. Mandy McLaughlin | Chat | refundbopis | 1h | ●Responded | 5/5 | — | — | May 14, 2026 | - |
| 39006666 | Cancel order request | Solved | Low | Malvina Hoeger | — | Dr. Mandy McLaughlin | Phone | vip | 3h | ○Sent, no reply | — | — | — | May 12, 2026 | - |
| 87887058 | Loyalty points not posting | Solved | Normal | Malvina Hoeger | — |  Yazmin Jast | Phone | loyaltyshade-matchbopis | 2d 21h | ○Sent, no reply | — | — | — | May 5, 2026 | - |
| 01796880 | Order arrived damaged | Closed | Normal | Malvina Hoeger | — |  Oscar O'Hara | samplesreturns | 2d 14h | ●Responded | 4/5 | — | — | Apr 26, 2026 | May 2, 2026 | |
| 76708438 | Wholesale order question | Pending | Normal | Malvina Hoeger | — |  Mr. Skyla Trantow | Phone | loyaltyvip | - | —Skipped | — | — | — | Apr 17, 2026 | - |
| 35396200 | Store experience feedback | Solved | Normal | Malvina Hoeger | — |  Eula McKenzie | — | 2d 10h | ○Sent, no reply | — | — | — | Mar 9, 2026 | - | |
| 93367690 | Influencer code not working | Solved | High | Malvina Hoeger | — | Eula McKenzie | Chat | influencer | 5h | ○Sent, no reply | — | — | — | Mar 7, 2026 | - |
| 38170838 | BOPIS order cancelled at store | Pending | Normal | Malvina Hoeger | — |  Miss Amber Hintz Sr. | Chat | refundinfluencersamples | - | —Skipped | — | — | — | Mar 3, 2026 | - |
| 83044634 | App crashes at checkout | Solved | Normal | Malvina Hoeger | — |  Lily Raynor | Chat | appwholesale | 2h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - |
| 79392590 | Cancel order request | Solved | Normal | Malvina Hoeger | — |  Leonard Waters-Howell | Social | refundapp | 4h | ⊘Not fired | — | — | — | Mar 2, 2026 | - |
| 87244643 | Wholesale order question | Closed | Normal | Malvina Hoeger | — | Eula McKenzie | Phone | — | 6h | ⊘Not fired | — | — | — | Feb 4, 2026 | Feb 8, 2026 |
| 01059113 | Price match request | Solved | High | Malvina Hoeger | — | Leonard Waters-Howell | wholesaleloyaltydamaged | 11h | ○Sent, no reply | — | — | — | Jan 2, 2026 | - | |
| 00887280 | Price match request | Closed | Normal | Malvina Hoeger | — |  Katrina Johns | Chat | fragrance | 5h | ○Sent, no reply | — | — | — | Dec 12, 2025 | Dec 17, 2025 |
| 73767303 | App login problem | Solved | Normal | Malvina Hoeger | — | Dr. Mandy McLaughlin | Chat | shade-matchwholesale | 3h | ●Responded | 10/11 | — | — | Dec 4, 2025 | - |
| 06305775 | Item authenticity concern | Open | Normal | Malvina Hoeger | — |  Tommy Kuvalis | Chat | refundwholesale | - | —Skipped | — | — | — | Nov 28, 2025 | - |
| 72970685 | Order arrived damaged | Solved | Normal | Malvina Hoeger | — |  Kip Schroeder IV | wholesale | 1d | ○Sent, no reply | — | — | — | Nov 22, 2025 | - | |
| 32433725 | Refund not received | Pending | Normal | Malvina Hoeger | — | Kip Schroeder IV | Chat | gift-cardvipreturns | - | —Skipped | — | — | — | Nov 10, 2025 | - |
| 94137084 | Store experience feedback | Solved | Normal | Malvina Hoeger | — | Tommy Kuvalis | Chat | shade-matchsamples | 8h | ○Sent, no reply | — | — | — | Oct 31, 2025 | - |
| 85727689 | Store experience feedback | Open | Normal | Malvina Hoeger | — | Tommy Kuvalis | app | - | —Skipped | — | — | — | Oct 14, 2025 | - | |
| 89150078 | Item authenticity concern | Closed | Normal | Malvina Hoeger | — | Mr. Skyla Trantow | Social | refundreturns | 5h | ⊘Not fired | — | — | — | Oct 10, 2025 | Oct 13, 2025 |
| 89300257 | Refund not received | Solved | Normal | Malvina Hoeger | — | Katrina Johns | — | 4h | ○Sent, no reply | — | — | — | Sep 28, 2025 | - | |
| 81972378 | Order arrived damaged | Solved | Normal | Malvina Hoeger | — | Oscar O'Hara | Chat | influencergift-card | 2d 23h | ○Sent, no reply | — | — | — | Sep 22, 2025 | - |
| 35319953 | Missing items in shipment | Pending | Normal | Malvina Hoeger | — | Yazmin Jast | shade-match | - | —Skipped | — | — | — | Sep 18, 2025 | - | |
| 44854396 | Order arrived damaged | Pending | Low | Malvina Hoeger | — | Oscar O'Hara | bopisreturnsdamaged | - | —Skipped | — | — | — | Aug 11, 2025 | - | |
| 62214166 | Lost package follow-up | Solved | Normal | Malvina Hoeger | — |  Vilma Gusikowski | — | 2d 6h | ⊘Not fired | — | — | — | Aug 4, 2025 | - | |
| 67256739 | Order arrived damaged | Solved | Normal | Malvina Hoeger | — |  Mr. Lonie Hudson | Chat | damagedloyaltywholesale | 10h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - |
| 40875487 | Missing items in shipment | Solved | Low | Malvina Hoeger | — |  Jacklyn Dare | Phone | bopis | 1h | ○Sent, no reply | — | — | — | Jul 24, 2025 | - |
| 55669711 | Order arrived damaged | Closed | Normal | Malvina Hoeger | — |  Amely Pacocha | Chat | — | 20h | ○Sent, no reply | — | — | — | Jul 21, 2025 | Jul 23, 2025 |
| 62626664 | BOPIS order cancelled at store | Solved | Low | Malvina Hoeger | — |  Faith Hilll | influencerdamagedsamples | 13h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |
| 11492795 | Refund not received | Open | High | Malvina Hoeger | — | Amely Pacocha | Chat | loyaltyapp | - | —Skipped | — | — | — | Jul 18, 2025 | - |
| 76896597 | Pro discount enrollment | Open | Normal | Malvina Hoeger | — |  Chaz Renner | Chat | shade-match | - | —Skipped | — | — | — | Jun 25, 2025 | - |
| 95554628 | Birthday gift not received | Closed | Normal | Malvina Hoeger | — |  Garth Dooley | Phone | bopisreturns | 22h | ○Sent, no reply | — | — | — | Jun 19, 2025 | Jun 27, 2025 |
| 15151957 | Gift card balance question | Pending | Normal | Malvina Hoeger | — | Lily Raynor | shipping | - | —Skipped | — | — | — | Jun 12, 2025 | - | |
| 90942379 | Lost package follow-up | Solved | Normal | Malvina Hoeger | — | Garth Dooley | fragranceloyaltyshipping | 2h | ○Sent, no reply | — | — | — | May 23, 2025 | - |