Giovanny Stroman
violette12@gmail.com
Showing 1 - 46 of 46
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46950816 | Birthday gift not received | Solved | Low | Giovanny Stroman | — |  Darryl Jacobi | Social | — | 4h | ⊘Not fired | — | — | — | May 16, 2026 | - |
| 96658414 | Cancel order request | Solved | Normal | Giovanny Stroman | — |  Yazmin Jast | Chat | — | 18h | ●Responded | 4/5 | — | — | May 10, 2026 | - |
| 75894840 | Insider tier issue | Solved | Normal | Giovanny Stroman | — |  Katrina Johns | shade-matchapp | 18h | ●Responded | 1/5 | — | — | May 9, 2026 | - | |
| 63185158 | Discount code not working | Solved | Low | Giovanny Stroman | — |  Garth Dooley | Chat | vipwholesale | 3h | ●Responded | 9/11 | — | — | May 2, 2026 | - |
| 23904212 | Cancel order request | Pending | Normal | Giovanny Stroman | — |  Faith Hilll | shippingdamaged | - | —Skipped | — | — | — | Apr 21, 2026 | - | |
| 71798436 | Store experience feedback | Solved | High | Giovanny Stroman | — | Yazmin Jast | — | 4h | ●Responded | 7/11 | — | — | Apr 11, 2026 | - | |
| 56956692 | Question about product ingredients | Solved | High | Giovanny Stroman | — |  Leonard Waters-Howell | Chat | samplesrefundreturns | 4h | ⊘Not fired | — | — | — | Apr 11, 2026 | - |
| 38494250 | Klarna / Afterpay split issue | Solved | Normal | Giovanny Stroman | — |  Vilma Gusikowski | Phone | shade-match | 20h | ○Sent, no reply | — | — | — | Mar 28, 2026 | - |
| 14916339 | Return after 30-day window | Solved | Normal | Giovanny Stroman | — | Darryl Jacobi | samplesreturnsapp | 17h | ⊘Not fired | — | — | — | Mar 17, 2026 | - | |
| 80069146 | Address change after shipping | Solved | Low | Giovanny Stroman | — |  Steve O'Conner | Chat | shippingfragranceshade-match | 4h | ○Sent, no reply | — | — | — | Mar 14, 2026 | - |
| 53853378 | Cancel order request | Closed | Low | Giovanny Stroman | — |  Mr. Skyla Trantow | Phone | vip | 5h | ●Responded | 2/5 | — | — | Mar 4, 2026 | Mar 5, 2026 |
| 13038277 | Gift card balance question | Closed | High | Giovanny Stroman | — | Darryl Jacobi | Chat | damaged | 1d 2h | ○Sent, no reply | — | — | — | Mar 2, 2026 | Mar 8, 2026 |
| 37698377 | Wholesale order question | Solved | Urgent | Giovanny Stroman | — |  Miss Amber Hintz Sr. | Chat | — | 2h | ●Responded | 4/5 | — | — | Feb 19, 2026 | - |
| 44189579 | Missing samples in order | Solved | Normal | Giovanny Stroman | — |  Kip Schroeder IV | Chat | — | 5h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - |
| 55252020 | Price match request | Pending | Normal | Giovanny Stroman | — | Yazmin Jast | — | - | —Skipped | — | — | — | Feb 12, 2026 | - | |
| 88988809 | Cancel subscription / Auto-replenish | Pending | High | Giovanny Stroman | — | Garth Dooley | Social | samplesapp | - | —Skipped | — | — | — | Feb 6, 2026 | - |
| 00426577 | Missing samples in order | Closed | Low | Giovanny Stroman | — |  Mr. Cade Senger | Phone | app | 1h | ○Sent, no reply | — | — | — | Feb 4, 2026 | Feb 10, 2026 |
| 18169678 | Klarna / Afterpay split issue | Pending | Normal | Giovanny Stroman | — | Vilma Gusikowski | Chat | fragrance | - | —Skipped | — | — | — | Jan 20, 2026 | - |
| 03779793 | Where is my order? | Closed | High | Giovanny Stroman | — | Vilma Gusikowski | — | 6h | ○Sent, no reply | — | — | — | Jan 17, 2026 | Jan 21, 2026 | |
| 80765562 | Loyalty points not posting | Closed | High | Giovanny Stroman | — | Katrina Johns | wholesalesamples | 2d 17h | ●Responded | 4/5 | — | — | Jan 4, 2026 | Jan 13, 2026 | |
| 42231035 | Foundation match help | Solved | Normal | Giovanny Stroman | — |  Kaela Friesen | Social | returnsfragrance | 2h | ⊘Not fired | — | — | — | Nov 4, 2025 | - |
| 63989693 | Klarna / Afterpay split issue | Solved | Normal | Giovanny Stroman | — |  Amely Pacocha | Chat | — | 1d 16h | ⊘Not fired | — | — | — | Oct 28, 2025 | - |
| 05289789 | Item authenticity concern | Solved | Low | Giovanny Stroman | — | Garth Dooley | Chat | gift-card | 1h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - |
| 60799266 | Item authenticity concern | Solved | Normal | Giovanny Stroman | — |  Jacklyn Dare | appshade-match | 2d 1h | ⊘Not fired | — | — | — | Oct 15, 2025 | - | |
| 02112693 | BOPIS pickup not ready | Closed | High | Giovanny Stroman | — |  Tommy Kuvalis | Phone | refundgift-card | 5h | ●Responded | 5/5 | — | — | Oct 3, 2025 | Oct 9, 2025 |
| 11321590 | Klarna / Afterpay split issue | Solved | Normal | Giovanny Stroman | — | Kaela Friesen | — | 21h | ●Responded | 3/5 | — | — | Sep 29, 2025 | - | |
| 40145393 | Address change after shipping | Closed | Normal | Giovanny Stroman | — |  Dr. Mandy McLaughlin | fragrance | 1d 21h | ○Sent, no reply | — | — | — | Sep 20, 2025 | Sep 24, 2025 | |
| 00882140 | Loyalty points not posting | Open | Normal | Giovanny Stroman | — | Darryl Jacobi | — | - | —Skipped | — | — | — | Sep 17, 2025 | - | |
| 83215289 | Restock alert for backorder | Closed | Normal | Giovanny Stroman | — | Garth Dooley | wholesalefragrance | 1d 16h | ○Sent, no reply | — | — | — | Sep 12, 2025 | Sep 20, 2025 | |
| 46709304 | App login problem | Solved | Low | Giovanny Stroman | — | Leonard Waters-Howell | Chat | damagedfragranceinfluencer | 9h | ●Responded | 5/5 | — | — | Sep 6, 2025 | - |
| 24358261 | Allergic reaction concern | Solved | Low | Giovanny Stroman | — | Faith Hilll | returns | 4h | ⊘Not fired | — | — | — | Aug 21, 2025 | - | |
| 21383406 | BOPIS order cancelled at store | Solved | Normal | Giovanny Stroman | — | Katrina Johns | influencervipsamples | 18h | ⊘Not fired | — | — | — | Aug 19, 2025 | - | |
| 91986118 | Refund not received | Solved | Normal | Giovanny Stroman | — |  Julie Hodkiewicz | shade-match | 6h | ○Sent, no reply | — | — | — | Aug 19, 2025 | - | |
| 78839829 | Allergic reaction concern | Solved | High | Giovanny Stroman | — | Faith Hilll | — | 9d 5h | ○Sent, no reply | — | — | — | Aug 7, 2025 | - | |
| 53658142 | Order arrived damaged | Solved | Normal | Giovanny Stroman | — |  Lily Raynor | Social | — | 2h | ⊘Not fired | — | — | — | Aug 6, 2025 | - |
| 31665338 | Klarna / Afterpay split issue | Solved | Normal | Giovanny Stroman | — | Steve O'Conner | Chat | influencerdamaged | 1d 16h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - |
| 85707156 | Order arrived damaged | Solved | Normal | Giovanny Stroman | — | Darryl Jacobi | gift-cardwholesaledamaged | 1d 11h | ○Sent, no reply | — | — | — | Jul 31, 2025 | - | |
| 63053582 | Cancel subscription / Auto-replenish | Solved | Normal | Giovanny Stroman | — | Katrina Johns | wholesaleloyalty | 18h | ○Sent, no reply | — | — | — | Jul 21, 2025 | - | |
| 06265254 | Refund not received | Solved | Normal | Giovanny Stroman | — |  Oscar O'Hara | wholesaleshippingfragrance | 1d 3h | ●Responded | 9/11 | — | — | Jul 19, 2025 | - | |
| 72393519 | Gift card balance question | Solved | Normal | Giovanny Stroman | — | Lily Raynor | gift-card | 2d 3h | ●Responded | 9/11 | — | — | Jul 14, 2025 | - | |
| 17142866 | Insider tier issue | Solved | Urgent | Giovanny Stroman | — | Mr. Skyla Trantow | Chat | wholesaledamaged | 5h | ○Sent, no reply | — | — | — | Jul 11, 2025 | - |
| 11594841 | Cancel order request | Pending | High | Giovanny Stroman | — | Lily Raynor | Chat | — | - | —Skipped | — | — | — | Jul 8, 2025 | - |
| 83654410 | Return after 30-day window | Solved | Normal | Giovanny Stroman | — | Kip Schroeder IV | Chat | — | 1d 16h | ○Sent, no reply | — | — | — | Jun 28, 2025 | - |
| 03797684 | Order arrived damaged | Solved | Low | Giovanny Stroman | — | Darryl Jacobi | shippingwholesaleshade-match | 1d 13h | ○Sent, no reply | — | — | — | Jun 21, 2025 | - | |
| 46700056 | Wrong shade sent | Solved | Low | Giovanny Stroman | — |  Mr. Eliza Gerhold IV | damagedreturnsrefund | 2h | ○Sent, no reply | — | — | — | Jun 14, 2025 | - | |
| 93676788 | Allergic reaction concern | Solved | Normal | Giovanny Stroman | — | Kaela Friesen | loyaltyreturns | 2h | ○Sent, no reply | — | — | — | May 22, 2025 | - |