Ernesto Keeling
sheila_hagenes@hotmail.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 13656033 | Discount code not working | Solved | High | Ernesto Keeling | — |  Vilma Gusikowski | influencer | 22h | ○Sent, no reply | — | — | — | May 19, 2026 | - | |
| 82913023 | Insider tier issue | Solved | Normal | Ernesto Keeling | — |  Faith Hilll | returnsrefunddamaged | 5h | ●Responded | 7/11 | — | — | May 12, 2026 | - | |
| 18911037 | Birthday gift not received | Closed | Normal | Ernesto Keeling | — |  Kip Schroeder IV | Social | gift-cardbopisvip | 19h | ⊘Not fired | — | — | — | May 11, 2026 | May 15, 2026 |
| 37487036 | Discount code not working | Closed | Normal | Ernesto Keeling | — |  Lily Raynor | damagedloyalty | 12h | ●Responded | 5/5 | — | — | May 7, 2026 | May 10, 2026 | |
| 86618840 | Cancel order request | Open | Normal | Ernesto Keeling | — |  Mr. Skyla Trantow | Social | samplesdamagedapp | - | —Skipped | — | — | — | May 2, 2026 | - |
| 05283765 | Missing items in shipment | Closed | Low | Ernesto Keeling | — |  Darryl Jacobi | damaged | 1h | ⊘Not fired | — | — | — | Apr 23, 2026 | Apr 29, 2026 | |
| 12810429 | Influencer code not working | Solved | Low | Ernesto Keeling | — |  Oscar O'Hara | fragrancegift-cardapp | 5h | ○Sent, no reply | — | — | — | Mar 31, 2026 | - | |
| 50753104 | Shipping cost question | Closed | Urgent | Ernesto Keeling | — | Darryl Jacobi | Social | shade-matchrefundreturns | 6h | ⊘Not fired | — | — | — | Mar 25, 2026 | Mar 29, 2026 |
| 19254485 | Store experience feedback | Solved | Normal | Ernesto Keeling | — | Darryl Jacobi | — | 12h | ○Sent, no reply | — | — | — | Mar 23, 2026 | - | |
| 28155216 | Pro discount enrollment | Open | Normal | Ernesto Keeling | — |  Miss Amber Hintz Sr. | Chat | — | - | —Skipped | — | — | — | Mar 20, 2026 | - |
| 03529707 | Shipping cost question | Solved | High | Ernesto Keeling | — |  Mr. Lonie Hudson | loyalty | 13h | ●Responded | 10/11 | — | — | Mar 19, 2026 | - | |
| 56155111 | Birthday gift not received | Solved | Low | Ernesto Keeling | — |  Leonard Waters-Howell | Chat | refundreturns | 5h | ○Sent, no reply | — | — | — | Mar 18, 2026 | - |
| 68740246 | Lost package follow-up | Solved | Low | Ernesto Keeling | — |  Mr. Cade Senger | Chat | appfragrance | 1h | ●Responded | 4/5 | — | — | Mar 8, 2026 | - |
| 93310367 | Cancel subscription / Auto-replenish | Solved | High | Ernesto Keeling | — |  Tommy Kuvalis | Chat | — | 2h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - |
| 96951516 | Refund not received | Solved | Normal | Ernesto Keeling | — |  Julie Hodkiewicz | refund | 1d | ●Responded | 5/5 | — | — | Feb 3, 2026 | - | |
| 79062386 | Item authenticity concern | Closed | Normal | Ernesto Keeling | — | Tommy Kuvalis | shippingreturnsrefund | 1h | ○Sent, no reply | — | — | — | Jan 26, 2026 | Feb 1, 2026 | |
| 47473064 | Shipping cost question | Solved | High | Ernesto Keeling | — | Faith Hilll | fragrancebopisshipping | 1d | ●Responded | 4/5 | — | — | Jan 20, 2026 | - | |
| 19013178 | Wrong shade sent | Closed | Normal | Ernesto Keeling | — |  Amely Pacocha | app | 1h | ●Responded | 4/5 | — | — | Jan 8, 2026 | Jan 15, 2026 | |
| 62605534 | Refund not received | Solved | High | Ernesto Keeling | — |  Garth Dooley | Chat | shippingdamagedrefund | 5h | ●Responded | 5/5 | — | — | Jan 7, 2026 | - |
| 09912965 | App login problem | Solved | High | Ernesto Keeling | — | Amely Pacocha | Phone | wholesale | 1d 2h | ●Responded | 9/11 | — | — | Jan 1, 2026 | - |
| 51205668 | Loyalty points not posting | Solved | Normal | Ernesto Keeling | — |  Eula McKenzie | damagedfragranceinfluencer | 4h | ○Sent, no reply | — | — | — | Dec 31, 2025 | - | |
| 11284247 | Missing samples in order | Closed | Normal | Ernesto Keeling | — | Lily Raynor | shade-matchgift-cardinfluencer | 5h | ●Responded | 4/5 | — | — | Dec 22, 2025 | Dec 24, 2025 | |
| 46009327 | Insider tier issue | Closed | Normal | Ernesto Keeling | — |  Chaz Renner | — | 16h | ○Sent, no reply | — | — | — | Dec 11, 2025 | Dec 17, 2025 | |
| 62061378 | Restock alert for backorder | Solved | High | Ernesto Keeling | — | Vilma Gusikowski | Chat | shade-matchdamagedwholesale | 5h | ○Sent, no reply | — | — | — | Dec 9, 2025 | - |
| 63182280 | Influencer code not working | Solved | High | Ernesto Keeling | — | Vilma Gusikowski | loyaltyappbopis | 22h | ○Sent, no reply | — | — | — | Nov 23, 2025 | - | |
| 72426983 | Pro discount enrollment | Pending | Urgent | Ernesto Keeling | — | Tommy Kuvalis | — | - | —Skipped | — | — | — | Oct 30, 2025 | - | |
| 68315237 | Insider tier issue | Solved | Normal | Ernesto Keeling | — | Kip Schroeder IV | gift-cardviployalty | 23h | ●Responded | 10/11 | — | — | Oct 29, 2025 | - | |
| 87467456 | Price match request | Solved | Low | Ernesto Keeling | — | Eula McKenzie | Phone | gift-cardloyalty | 3h | ⊘Not fired | — | — | — | Oct 25, 2025 | - |
| 96546036 | Wholesale order question | Solved | Normal | Ernesto Keeling | — |  Kaela Friesen | Chat | — | 2d 15h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - |
| 14083561 | Question about product ingredients | Closed | Normal | Ernesto Keeling | — | Kip Schroeder IV | — | 4d 6h | ○Sent, no reply | — | — | — | Sep 30, 2025 | Oct 8, 2025 | |
| 30966247 | Insider tier issue | Solved | Urgent | Ernesto Keeling | — | Miss Amber Hintz Sr. | Phone | samples | 13h | ○Sent, no reply | — | — | — | Sep 27, 2025 | - |
| 93203715 | Pro discount enrollment | Solved | Normal | Ernesto Keeling | — | Miss Amber Hintz Sr. | Chat | — | 22h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - |
| 74734290 | Gift card balance question | Closed | Normal | Ernesto Keeling | — |  Dr. Mandy McLaughlin | Chat | bopis | 2h | ●Responded | 5/5 | — | — | Sep 4, 2025 | Sep 6, 2025 |
| 06276748 | Missing items in shipment | Solved | Normal | Ernesto Keeling | — |  Steve O'Conner | — | 1h | ●Responded | 5/5 | — | — | Sep 2, 2025 | - | |
| 93314710 | Item authenticity concern | Closed | Low | Ernesto Keeling | — | Garth Dooley | bopisrefundloyalty | 1h | ●Responded | 4/5 | — | — | Aug 22, 2025 | Aug 27, 2025 | |
| 36867252 | BOPIS order cancelled at store | Solved | High | Ernesto Keeling | — | Mr. Lonie Hudson | — | 2d 9h | ○Sent, no reply | — | — | — | Aug 20, 2025 | - | |
| 99714637 | Allergic reaction concern | Closed | Normal | Ernesto Keeling | — | Tommy Kuvalis | Social | — | 6h | ⊘Not fired | — | — | — | Aug 13, 2025 | Aug 18, 2025 |
| 95862124 | Address change after shipping | Closed | Normal | Ernesto Keeling | — | Mr. Skyla Trantow | — | 2d 21h | ○Sent, no reply | — | — | — | Aug 2, 2025 | Aug 7, 2025 | |
| 09346712 | Shipping cost question | Solved | Normal | Ernesto Keeling | — |  Katrina Johns | loyaltyreturnsshade-match | 17h | ○Sent, no reply | — | — | — | Jul 14, 2025 | - | |
| 37094317 | Wholesale order question | Solved | High | Ernesto Keeling | — |  Yazmin Jast | Chat | — | 4h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - |
| 73777765 | Order arrived damaged | Solved | High | Ernesto Keeling | — | Katrina Johns | wholesalegift-cardrefund | 18h | ⊘Not fired | — | — | — | Jul 9, 2025 | - | |
| 51339381 | Where is my order? | Solved | High | Ernesto Keeling | — | Mr. Cade Senger | Phone | wholesalesamplesshipping | 6h | ○Sent, no reply | — | — | — | Jul 5, 2025 | - |
| 18214561 | BOPIS order cancelled at store | Closed | Normal | Ernesto Keeling | — | Amely Pacocha | — | 2d 20h | ○Sent, no reply | — | — | — | Jul 3, 2025 | Jul 8, 2025 | |
| 03160495 | Item authenticity concern | Pending | Normal | Ernesto Keeling | — | Chaz Renner | Chat | — | - | —Skipped | — | — | — | Jun 17, 2025 | - |
| 24881841 | Wrong shade sent | Solved | Normal | Ernesto Keeling | — | Oscar O'Hara | wholesale | 2d 19h | ○Sent, no reply | — | — | — | Jun 9, 2025 | - |