Estefania Donnelly
thomas26@gmail.com
Showing 1 - 42 of 42
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 68663482 | Foundation match help | Solved | Normal | Estefania Donnelly | — |  Yazmin Jast | Chat | — | 2d 9h | ○Sent, no reply | — | — | — | May 16, 2026 | - |
| 14764568 | Where is my order? | Solved | Normal | Estefania Donnelly | — | Yazmin Jast | appfragrance | 1d | ●Responded | 5/5 | — | — | May 8, 2026 | - | |
| 42095845 | Gift card balance question | Closed | High | Estefania Donnelly | — |  Julie Hodkiewicz | loyalty | 6h | ○Sent, no reply | — | — | — | May 2, 2026 | May 7, 2026 | |
| 00893078 | Cancel order request | Solved | Low | Estefania Donnelly | — |  Chaz Renner | wholesalebopisshipping | 1h | ●Responded | 5/5 | — | — | Apr 13, 2026 | - | |
| 87682324 | Foundation match help | Open | Normal | Estefania Donnelly | — |  Miss Amber Hintz Sr. | bopisgift-card | - | —Skipped | — | — | — | Mar 31, 2026 | - | |
| 42995366 | Cancel subscription / Auto-replenish | Solved | High | Estefania Donnelly | — | Miss Amber Hintz Sr. | — | 2d 4h | ○Sent, no reply | — | — | — | Mar 29, 2026 | - | |
| 89153239 | App crashes at checkout | Solved | Normal | Estefania Donnelly | — |  Mr. Skyla Trantow | influencer | 6d 16h | ○Sent, no reply | — | — | — | Mar 24, 2026 | - | |
| 40052981 | Refund not received | Solved | Low | Estefania Donnelly | — |  Vilma Gusikowski | Chat | vip | 3h | ⊘Not fired | — | — | — | Mar 21, 2026 | - |
| 73126643 | Restock alert for backorder | Solved | Normal | Estefania Donnelly | — |  Kip Schroeder IV | Chat | loyalty | 2d 18h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - |
| 99099084 | Influencer code not working | Solved | Normal | Estefania Donnelly | — |  Katrina Johns | Chat | returns | 15h | ●Responded | 2/5 | — | — | Feb 26, 2026 | - |
| 31260267 | Klarna / Afterpay split issue | Pending | Normal | Estefania Donnelly | — |  Faith Hilll | Phone | shippingshade-match | - | —Skipped | — | — | — | Feb 21, 2026 | - |
| 65307833 | Gift card balance question | Pending | Normal | Estefania Donnelly | — |  Dr. Mandy McLaughlin | appdamaged | - | —Skipped | — | — | — | Feb 2, 2026 | - | |
| 88153477 | Where is my order? | Closed | High | Estefania Donnelly | — |  Oscar O'Hara | wholesale | 20h | ⊘Not fired | — | — | — | Jan 31, 2026 | Feb 3, 2026 | |
| 65302190 | Pro discount enrollment | Solved | Normal | Estefania Donnelly | — | Vilma Gusikowski | Chat | shippingapp | 2h | ●Responded | 4/5 | — | — | Jan 26, 2026 | - |
| 95112610 | Refund not received | Solved | Normal | Estefania Donnelly | — |  Garth Dooley | Chat | shade-matchsamplesloyalty | 4h | ●Responded | 5/5 | — | — | Jan 23, 2026 | - |
| 73736636 | Refund not received | Solved | Normal | Estefania Donnelly | — |  Ignatius Cummerata | vip | 12h | ○Sent, no reply | — | — | — | Jan 18, 2026 | - | |
| 20204925 | App crashes at checkout | Pending | Low | Estefania Donnelly | — |  Leonard Waters-Howell | Social | — | - | —Skipped | — | — | — | Jan 16, 2026 | - |
| 17715835 | BOPIS order cancelled at store | Solved | Low | Estefania Donnelly | — |  Mr. Eliza Gerhold IV | appreturnsshade-match | 3h | ○Sent, no reply | — | — | — | Dec 24, 2025 | - | |
| 23114294 | Gift card balance question | Closed | High | Estefania Donnelly | — | Yazmin Jast | — | 6h | ⊘Not fired | — | — | — | Dec 3, 2025 | Dec 6, 2025 | |
| 08327281 | Restock alert for backorder | Closed | Normal | Estefania Donnelly | — | Julie Hodkiewicz | Chat | wholesalebopisrefund | 1h | ○Sent, no reply | — | — | — | Dec 2, 2025 | Dec 7, 2025 |
| 97145522 | Store experience feedback | Solved | High | Estefania Donnelly | — | Garth Dooley | fragrance | 5h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 23405280 | Price match request | Pending | Low | Estefania Donnelly | — | Miss Amber Hintz Sr. | Chat | shippingrefundgift-card | - | —Skipped | — | — | — | Dec 1, 2025 | - |
| 96067780 | Wrong shade sent | Solved | High | Estefania Donnelly | — | Julie Hodkiewicz | damagedfragranceloyalty | 3h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |
| 11499950 | App login problem | Solved | Normal | Estefania Donnelly | — | Vilma Gusikowski | Chat | — | 12h | ○Sent, no reply | — | — | — | Nov 12, 2025 | - |
| 98554997 | Missing samples in order | Closed | Normal | Estefania Donnelly | — | Mr. Skyla Trantow | Chat | — | 20h | ●Responded | 7/11 | — | — | Nov 9, 2025 | Nov 14, 2025 |
| 76412329 | Insider tier issue | Closed | High | Estefania Donnelly | — | Miss Amber Hintz Sr. | Chat | — | 23h | ●Responded | 4/5 | — | — | Oct 31, 2025 | Nov 2, 2025 |
| 95722290 | Order arrived damaged | Closed | High | Estefania Donnelly | — | Faith Hilll | Chat | loyalty | 4d 15h | ○Sent, no reply | — | — | — | Oct 28, 2025 | Nov 4, 2025 |
| 43765470 | Question about product ingredients | Closed | Normal | Estefania Donnelly | — | Ignatius Cummerata | Chat | — | 1h | ●Responded | 5/5 | — | — | Oct 16, 2025 | Oct 20, 2025 |
| 82970455 | Refund not received | Solved | Low | Estefania Donnelly | — |  Amely Pacocha | Phone | vipfragrance | 2d 15h | ⊘Not fired | — | — | — | Oct 10, 2025 | - |
| 18082102 | Lost package follow-up | Solved | Normal | Estefania Donnelly | — |  Mr. Cade Senger | Phone | — | 6d 23h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - |
| 73949847 | Shipping cost question | Solved | Normal | Estefania Donnelly | — |  Eula McKenzie | shade-match | 5h | ⊘Not fired | — | — | — | Sep 27, 2025 | - | |
| 09453731 | Missing items in shipment | Solved | High | Estefania Donnelly | — |  Jacklyn Dare | — | 3h | ○Sent, no reply | — | — | — | Sep 16, 2025 | - | |
| 03528743 | Wholesale order question | Pending | Normal | Estefania Donnelly | — |  Darryl Jacobi | loyaltygift-cardfragrance | - | —Skipped | — | — | — | Aug 29, 2025 | - | |
| 93770759 | BOPIS order cancelled at store | Solved | Low | Estefania Donnelly | — | Mr. Eliza Gerhold IV | — | 2d 2h | ○Sent, no reply | — | — | — | Aug 27, 2025 | - | |
| 97835648 | App login problem | Solved | Low | Estefania Donnelly | — | Mr. Cade Senger | shippingfragranceshade-match | 2d 11h | ●Responded | 7/11 | — | — | Aug 26, 2025 | - | |
| 96316339 | Gift card balance question | Solved | Normal | Estefania Donnelly | — | Mr. Cade Senger | — | 6h | ●Responded | 5/5 | — | — | Jul 30, 2025 | - | |
| 32525113 | Allergic reaction concern | Closed | Normal | Estefania Donnelly | — | Eula McKenzie | Chat | damaged | 13h | ○Sent, no reply | — | — | — | Jul 23, 2025 | Jul 27, 2025 |
| 04684648 | Return after 30-day window | Solved | Normal | Estefania Donnelly | — | Vilma Gusikowski | samplesfragrancedamaged | 5h | ●Responded | 7/11 | — | — | Jul 9, 2025 | - | |
| 44039893 | Restock alert for backorder | Solved | Normal | Estefania Donnelly | — | Mr. Cade Senger | Chat | returns | 5h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - |
| 85018185 | App crashes at checkout | Solved | High | Estefania Donnelly | — | Dr. Mandy McLaughlin | Phone | — | 5h | ○Sent, no reply | — | — | — | Jun 27, 2025 | - |
| 33396426 | Return after 30-day window | Pending | Low | Estefania Donnelly | — | Ignatius Cummerata | Chat | — | - | —Skipped | — | — | — | Jun 18, 2025 | - |
| 33885459 | Discount code not working | Solved | Normal | Estefania Donnelly | — | Mr. Cade Senger | wholesaleapp | 8h | ○Sent, no reply | — | — | — | Jun 15, 2025 | - |