Aurelie Wilderman III
daphney.wuckert@yahoo.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 27413940 | App login problem | Open | Normal | — | vip | - | —Skipped | — | — | — | May 21, 2026 | - | |||
| 19678958 | Item authenticity concern | Closed | Low | — | influencerfragrance | 10h | ●Responded | 9/11 | — | — | May 21, 2026 | May 24, 2026 | |||
| 27745025 | Pro discount enrollment | Solved | Normal | — | fragrancewholesalebopis | 14h | ○Sent, no reply | — | — | — | May 11, 2026 | - | |||
| 68437738 | Item authenticity concern | Pending | Low | — | damagedrefund | - | —Skipped | — | — | — | Apr 21, 2026 | - | |||
| 48492712 | Address change after shipping | Closed | Normal | — | Chat | shipping | 17h | ○Sent, no reply | — | — | — | Mar 16, 2026 | Mar 21, 2026 | ||
| 40397199 | Question about product ingredients | Pending | High | — | loyaltyreturnsdamaged | - | —Skipped | — | — | — | Mar 10, 2026 | - | |||
| 88849553 | Birthday gift not received | Closed | Low | — | Social | shade-matchbopisapp | 6h | ⊘Not fired | — | — | — | Mar 5, 2026 | Mar 12, 2026 | ||
| 82041349 | Cancel subscription / Auto-replenish | Solved | Normal | — | app | 9d 5h | ●Responded | 1/11 | — | — | Mar 5, 2026 | - | |||
| 04706250 | App login problem | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Feb 26, 2026 | - | ||
| 60463723 | Where is my order? | Solved | Normal | — | Chat | loyaltybopisdamaged | 1d 3h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | ||
| 01832271 | Return after 30-day window | Solved | High | — | Chat | shade-match | 19h | ●Responded | 10/11 | — | — | Feb 22, 2026 | - | ||
| 67587894 | Allergic reaction concern | Closed | Urgent | — | — | 1d | ○Sent, no reply | — | — | — | Feb 20, 2026 | Feb 26, 2026 | |||
| 49013082 | Missing samples in order | Closed | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Jan 17, 2026 | Jan 21, 2026 | |||
| 73837919 | Price match request | Solved | High | — | apployaltysamples | 5h | ○Sent, no reply | — | — | — | Jan 16, 2026 | - | |||
| 09979182 | Cancel order request | Closed | Normal | — | influencer | 6h | ●Responded | 10/11 | — | — | Jan 8, 2026 | Jan 14, 2026 | |||
| 68397030 | Birthday gift not received | Solved | Low | — | Chat | — | 1h | ●Responded | 4/11 | — | — | Jan 8, 2026 | - | ||
| 30853514 | Where is my order? | Closed | Low | — | Chat | bopisgift-cardloyalty | 20h | ○Sent, no reply | — | — | — | Dec 26, 2025 | Dec 30, 2025 | ||
| 91579140 | App login problem | Closed | Normal | — | samples | 2d 3h | ●Responded | 4/5 | — | — | Dec 24, 2025 | Dec 27, 2025 | |||
| 72082452 | Insider tier issue | Solved | Normal | — | Chat | — | 6h | ●Responded | 5/5 | — | — | Dec 22, 2025 | - | ||
| 31512691 | Question about product ingredients | Solved | Normal | — | — | 6h | ●Responded | 4/5 | — | — | Dec 19, 2025 | - | |||
| 07210147 | Foundation match help | Solved | Normal | — | Chat | fragrancereturnsinfluencer | 2h | ○Sent, no reply | — | — | — | Dec 11, 2025 | - | ||
| 63318286 | Return after 30-day window | Closed | Normal | — | Phone | loyaltyrefunddamaged | 5h | ○Sent, no reply | — | — | — | Nov 18, 2025 | Nov 22, 2025 | ||
| 29044734 | Refund not received | Closed | Normal | — | Phone | app | 3h | ●Responded | 5/5 | — | — | Nov 10, 2025 | Nov 13, 2025 | ||
| 95385655 | Gift card balance question | Solved | Normal | — | viployalty | 19h | ○Sent, no reply | — | — | — | Nov 6, 2025 | - | |||
| 26513483 | Refund not received | Solved | Normal | — | Social | — | 6h | ⊘Not fired | — | — | — | Oct 29, 2025 | - | ||
| 52762411 | Question about product ingredients | Solved | Low | — | fragrance | 6h | ○Sent, no reply | — | — | — | Oct 23, 2025 | - | |||
| 68777168 | App crashes at checkout | Solved | Normal | — | viployalty | 8h | ○Sent, no reply | — | — | — | Oct 18, 2025 | - | |||
| 76952769 | App login problem | Solved | High | — | Chat | — | 6h | ●Responded | 5/5 | — | — | Oct 17, 2025 | - | ||
| 38061952 | App crashes at checkout | Closed | Low | — | Chat | loyalty | 4h | ●Responded | 5/5 | — | — | Oct 16, 2025 | Oct 18, 2025 | ||
| 74081992 | Influencer code not working | Closed | Normal | — | samples | 6h | ○Sent, no reply | — | — | — | Oct 15, 2025 | Oct 22, 2025 | |||
| 57614597 | Restock alert for backorder | Solved | Normal | — | vip | 6h | ○Sent, no reply | — | — | — | Oct 11, 2025 | - | |||
| 30208115 | Discount code not working | Solved | High | — | Chat | fragrancereturns | 5h | ○Sent, no reply | — | — | — | Oct 5, 2025 | - | ||
| 82204885 | Pro discount enrollment | Pending | Low | — | wholesalefragrancedamaged | - | —Skipped | — | — | — | Sep 26, 2025 | - | |||
| 67964985 | Birthday gift not received | Solved | Normal | — | Chat | — | 1d 11h | ●Responded | 4/5 | — | — | Sep 16, 2025 | - | ||
| 75838961 | Price match request | Pending | Normal | — | Chat | — | - | —Skipped | — | — | — | Sep 13, 2025 | - | ||
| 10935920 | Wholesale order question | Solved | Low | — | Chat | shipping | 4h | ⊘Not fired | — | — | — | Sep 4, 2025 | - | ||
| 75858562 | Loyalty points not posting | Closed | Normal | — | wholesalerefundshade-match | 3h | ○Sent, no reply | — | — | — | Sep 1, 2025 | Sep 4, 2025 | |||
| 39147061 | Order arrived damaged | Solved | Normal | — | Social | refund | 2h | ⊘Not fired | — | — | — | Aug 18, 2025 | - | ||
| 38764667 | Order arrived damaged | Solved | Normal | — | Social | fragrance | 6h | ⊘Not fired | — | — | — | Aug 15, 2025 | - | ||
| 33560686 | Lost package follow-up | Solved | Urgent | — | vipshade-match | 2h | ○Sent, no reply | — | — | — | Aug 13, 2025 | - | |||
| 80435780 | App crashes at checkout | Solved | Normal | — | samplesfragranceinfluencer | 20h | ●Responded | 4/5 | — | — | Aug 10, 2025 | - | |||
| 75515729 | Address change after shipping | Solved | Low | — | Chat | refund | 11h | ○Sent, no reply | — | — | — | Jul 29, 2025 | - | ||
| 78567599 | Question about product ingredients | Pending | High | — | Chat | viployaltydamaged | - | —Skipped | — | — | — | Jul 19, 2025 | - | ||
| 11673227 | Cancel subscription / Auto-replenish | Closed | Normal | — | gift-cardbopis | 1d | ○Sent, no reply | — | — | — | Jun 27, 2025 | Jun 30, 2025 | |||
| 02585623 | Missing items in shipment | Solved | Normal | — | Phone | influencer | 3h | ●Responded | 10/11 | — | — | Jun 23, 2025 | - |