Dereck Torphy
keira.zulauf66@gmail.com
Showing 1 - 40 of 40
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 07536728 | Order arrived damaged | Closed | High | Dereck Torphy | — |  Katrina Johns | — | 7h | ○Sent, no reply | — | — | — | May 18, 2026 | May 20, 2026 | |
| 01200022 | Influencer code not working | Open | High | Dereck Torphy | — |  Oscar O'Hara | — | - | —Skipped | — | — | — | May 17, 2026 | - | |
| 80365265 | Refund not received | Solved | High | Dereck Torphy | — |  Mr. Eliza Gerhold IV | Chat | loyaltyapp | 12h | ○Sent, no reply | — | — | — | May 13, 2026 | - |
| 76507979 | Allergic reaction concern | Closed | Normal | Dereck Torphy | — |  Chaz Renner | influencerbopisshipping | 3h | ○Sent, no reply | — | — | — | May 5, 2026 | May 12, 2026 | |
| 16485897 | Discount code not working | Solved | Normal | Dereck Torphy | — |  Steve O'Conner | refunddamaged | 4h | ○Sent, no reply | — | — | — | Apr 28, 2026 | - | |
| 99608986 | Influencer code not working | Solved | Normal | Dereck Torphy | — | Katrina Johns | gift-card | 1d 9h | ○Sent, no reply | — | — | — | Apr 1, 2026 | - | |
| 14686494 | Refund not received | Solved | Normal | Dereck Torphy | — |  Kip Schroeder IV | Social | fragrance | 4h | ⊘Not fired | — | — | — | Mar 29, 2026 | - |
| 88245441 | Discount code not working | Closed | Urgent | Dereck Torphy | — |  Julie Hodkiewicz | loyaltyinfluencer | 6h | ●Responded | 4/5 | — | — | Mar 25, 2026 | Apr 1, 2026 | |
| 43879223 | Return after 30-day window | Open | Normal | Dereck Torphy | — |  Ignatius Cummerata | vipinfluencershade-match | - | —Skipped | — | — | — | Mar 6, 2026 | - | |
| 32235624 | Item authenticity concern | Solved | Low | Dereck Torphy | — |  Dr. Mandy McLaughlin | wholesalegift-cardbopis | 2d 9h | ○Sent, no reply | — | — | — | Feb 18, 2026 | - | |
| 10297927 | Loyalty points not posting | Solved | Normal | Dereck Torphy | — | Steve O'Conner | Chat | — | 4h | ⊘Not fired | — | — | — | Feb 17, 2026 | - |
| 62711285 | Influencer code not working | Closed | Normal | Dereck Torphy | — |  Garth Dooley | influencer | 9h | ●Responded | 3/5 | — | — | Feb 13, 2026 | Feb 14, 2026 | |
| 42196286 | Price match request | Closed | Normal | Dereck Torphy | — | Mr. Eliza Gerhold IV | — | 14h | ○Sent, no reply | — | — | — | Feb 12, 2026 | Feb 20, 2026 | |
| 31176177 | App login problem | Solved | Normal | Dereck Torphy | — |  Leonard Waters-Howell | refundshade-match | 3h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - | |
| 73236851 | Foundation match help | Closed | Low | Dereck Torphy | — |  Eula McKenzie | bopisinfluencer | 15h | ●Responded | 4/5 | — | — | Feb 3, 2026 | Feb 6, 2026 | |
| 16087439 | Question about product ingredients | Pending | Normal | Dereck Torphy | — | Eula McKenzie | shade-match | - | —Skipped | — | — | — | Jan 12, 2026 | - | |
| 69940541 | Address change after shipping | Open | Normal | Dereck Torphy | — |  Amely Pacocha | Chat | — | - | —Skipped | — | — | — | Jan 5, 2026 | - |
| 41603801 | Allergic reaction concern | Solved | Normal | Dereck Torphy | — | Steve O'Conner | — | 13h | ●Responded | 3/5 | — | — | Dec 23, 2025 | - | |
| 77521385 | BOPIS order cancelled at store | Solved | Normal | Dereck Torphy | — | Mr. Eliza Gerhold IV | Social | returns | 6h | ⊘Not fired | — | — | — | Nov 17, 2025 | - |
| 48542487 | BOPIS pickup not ready | Solved | Normal | Dereck Torphy | — |  Darryl Jacobi | Chat | refunddamaged | 6h | ○Sent, no reply | — | — | — | Oct 25, 2025 | - |
| 27007350 | Wholesale order question | Solved | Normal | Dereck Torphy | — | Katrina Johns | Chat | — | 4d 9h | ○Sent, no reply | — | — | — | Oct 8, 2025 | - |
| 88987772 | Order arrived damaged | Solved | High | Dereck Torphy | — |  Vilma Gusikowski | bopis | 2h | ●Responded | 10/11 | — | — | Oct 1, 2025 | - | |
| 16831450 | Insider tier issue | Pending | Normal | Dereck Torphy | — |  Mr. Lonie Hudson | — | - | —Skipped | — | — | — | Oct 1, 2025 | - | |
| 69062935 | Item authenticity concern | Solved | Normal | Dereck Torphy | — | Leonard Waters-Howell | shippingfragranceapp | 2d 17h | ●Responded | 4/5 | — | — | Sep 25, 2025 | - | |
| 46784924 | Refund not received | Solved | Normal | Dereck Torphy | — |  Tommy Kuvalis | Phone | refund | 7h | ●Responded | 5/5 | — | — | Sep 11, 2025 | - |
| 85697955 | Wrong shade sent | Closed | Normal | Dereck Torphy | — | Leonard Waters-Howell | gift-card | 2h | ○Sent, no reply | — | — | — | Sep 11, 2025 | Sep 18, 2025 | |
| 83579391 | Restock alert for backorder | Solved | Low | Dereck Torphy | — | Kip Schroeder IV | gift-cardfragrance | 7h | ●Responded | 5/5 | — | — | Sep 7, 2025 | - | |
| 70072003 | Restock alert for backorder | Closed | Normal | Dereck Torphy | — | Eula McKenzie | Phone | returns | 11h | ○Sent, no reply | — | — | — | Sep 6, 2025 | Sep 9, 2025 |
| 72047592 | Loyalty points not posting | Solved | Normal | Dereck Torphy | — |  Mr. Cade Senger | gift-cardloyalty | 9d 15h | ●Responded | 1/5 | — | — | Aug 31, 2025 | - | |
| 88256022 | Where is my order? | Open | Normal | Dereck Torphy | — | Eula McKenzie | — | - | —Skipped | — | — | — | Aug 21, 2025 | - | |
| 86044922 | Discount code not working | Solved | Normal | Dereck Torphy | — | Mr. Cade Senger | influencer | 5h | ○Sent, no reply | — | — | — | Aug 21, 2025 | - | |
| 51098282 | Klarna / Afterpay split issue | Closed | High | Dereck Torphy | — | Katrina Johns | bopissamplesfragrance | 6h | ●Responded | 2/5 | — | — | Aug 5, 2025 | Aug 7, 2025 | |
| 62904227 | Allergic reaction concern | Solved | Low | Dereck Torphy | — | Oscar O'Hara | influencervipgift-card | 4h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - | |
| 34490076 | Discount code not working | Closed | Normal | Dereck Torphy | — |  Mr. Skyla Trantow | Social | shippingshade-match | 2h | ⊘Not fired | — | — | — | Jun 15, 2025 | Jun 18, 2025 |
| 97877300 | Cancel order request | Solved | Normal | Dereck Torphy | — |  Faith Hilll | Chat | shade-match | 2d 15h | ○Sent, no reply | — | — | — | May 30, 2025 | - |
| 34316608 | App login problem | Pending | Normal | Dereck Torphy | — | Mr. Eliza Gerhold IV | — | - | —Skipped | — | — | — | May 30, 2025 | - | |
| 79393763 | Return after 30-day window | Solved | High | Dereck Torphy | — | Faith Hilll | loyalty | 14h | ●Responded | 1/5 | — | — | May 30, 2025 | - | |
| 36971737 | BOPIS order cancelled at store | Solved | Normal | Dereck Torphy | — |  Yazmin Jast | gift-cardinfluencerapp | 1d | ●Responded | 4/5 | — | — | May 30, 2025 | - | |
| 91599230 | Discount code not working | Closed | Normal | Dereck Torphy | — | Eula McKenzie | Chat | — | 13h | ○Sent, no reply | — | — | — | May 29, 2025 | Jun 5, 2025 |
| 74772658 | Klarna / Afterpay split issue | Pending | Normal | Dereck Torphy | — | Leonard Waters-Howell | bopissamples | - | —Skipped | — | — | — | May 28, 2025 | - |