Toby Gerhold
lisa24@yahoo.com
Showing 1 - 44 of 44
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 65961220 | Order arrived damaged | Closed | Low | Toby Gerhold | — |  Tommy Kuvalis | Chat | samples | 4h | ○Sent, no reply | — | — | — | Apr 10, 2026 | Apr 16, 2026 |
| 95770815 | Wholesale order question | Solved | Low | Toby Gerhold | — |  Darryl Jacobi | influencerrefunddamaged | 6h | ●Responded | 5/5 | — | — | Apr 9, 2026 | - | |
| 35666045 | Cancel subscription / Auto-replenish | Closed | High | Toby Gerhold | — |  Mr. Lonie Hudson | Chat | wholesalevip | 23h | ○Sent, no reply | — | — | — | Apr 3, 2026 | Apr 11, 2026 |
| 58502389 | Item authenticity concern | Solved | High | Toby Gerhold | — |  Dr. Mandy McLaughlin | Phone | gift-card | 4h | ○Sent, no reply | — | — | — | Mar 27, 2026 | - |
| 73401404 | Price match request | Solved | Normal | Toby Gerhold | — |  Faith Hilll | Social | influencerwholesale | 5h | ⊘Not fired | — | — | — | Mar 27, 2026 | - |
| 02999625 | App login problem | Solved | Normal | Toby Gerhold | — |  Jacklyn Dare | Chat | — | 16h | ○Sent, no reply | — | — | — | Mar 12, 2026 | - |
| 75573095 | Cancel order request | Closed | Normal | Toby Gerhold | — |  Vilma Gusikowski | Chat | — | 1d 17h | ●Responded | 2/5 | — | — | Mar 7, 2026 | Mar 12, 2026 |
| 23127517 | App crashes at checkout | Solved | Normal | Toby Gerhold | — | Jacklyn Dare | Chat | damagedloyaltyinfluencer | 4h | ○Sent, no reply | — | — | — | Feb 25, 2026 | - |
| 28964809 | Pro discount enrollment | Closed | Normal | Toby Gerhold | — | Vilma Gusikowski | — | 11h | ○Sent, no reply | — | — | — | Feb 23, 2026 | Feb 25, 2026 | |
| 59244609 | Discount code not working | Closed | Urgent | Toby Gerhold | — |  Miss Amber Hintz Sr. | wholesalevipshade-match | 2d 19h | ○Sent, no reply | — | — | — | Feb 18, 2026 | Feb 26, 2026 | |
| 17006853 | Return after 30-day window | Solved | Low | Toby Gerhold | — |  Amely Pacocha | — | 21h | ○Sent, no reply | — | — | — | Feb 11, 2026 | - | |
| 99003703 | Restock alert for backorder | Solved | Normal | Toby Gerhold | — |  Julie Hodkiewicz | returnsviployalty | 5h | ●Responded | 5/5 | — | — | Feb 10, 2026 | - | |
| 03197057 | Discount code not working | Solved | Normal | Toby Gerhold | — |  Katrina Johns | influencerdamagedrefund | 2d 20h | ○Sent, no reply | — | — | — | Jan 30, 2026 | - | |
| 58174007 | BOPIS order cancelled at store | Solved | Normal | Toby Gerhold | — | Amely Pacocha | fragrancebopis | 5h | ⊘Not fired | — | — | — | Jan 24, 2026 | - | |
| 64793466 | Wholesale order question | Closed | Normal | Toby Gerhold | — | Dr. Mandy McLaughlin | Phone | — | 3h | ●Responded | 9/11 | — | — | Jan 18, 2026 | Jan 24, 2026 |
| 68117639 | Cancel order request | Closed | Normal | Toby Gerhold | — |  Eula McKenzie | — | 2h | ●Responded | 5/5 | — | — | Jan 16, 2026 | Jan 20, 2026 | |
| 41088587 | App crashes at checkout | Closed | Normal | Toby Gerhold | — | Dr. Mandy McLaughlin | shade-matchloyaltyinfluencer | 3h | ○Sent, no reply | — | — | — | Jan 12, 2026 | Jan 14, 2026 | |
| 15773323 | Wholesale order question | Closed | Normal | Toby Gerhold | — | Katrina Johns | Chat | influencer | 13h | ●Responded | 5/5 | — | — | Jan 5, 2026 | Jan 9, 2026 |
| 07710781 | Order arrived damaged | Solved | Normal | Toby Gerhold | — | Katrina Johns | Chat | — | 8d 1h | ⊘Not fired | — | — | — | Dec 18, 2025 | - |
| 60621820 | Refund not received | Open | Normal | Toby Gerhold | — | Katrina Johns | — | - | —Skipped | — | — | — | Dec 7, 2025 | - | |
| 97313507 | Discount code not working | Solved | Normal | Toby Gerhold | — | Julie Hodkiewicz | returns | 5h | ○Sent, no reply | — | — | — | Dec 2, 2025 | - | |
| 84912338 | Item authenticity concern | Closed | Normal | Toby Gerhold | — |  Oscar O'Hara | loyalty | 1d 3h | ⊘Not fired | — | — | — | Nov 20, 2025 | Nov 27, 2025 | |
| 39729856 | Discount code not working | Solved | Urgent | Toby Gerhold | — | Katrina Johns | influencer | 3h | ●Responded | 4/5 | — | — | Nov 14, 2025 | - | |
| 91703207 | Missing samples in order | Solved | Low | Toby Gerhold | — |  Ignatius Cummerata | Chat | fragranceshippingdamaged | 3h | ○Sent, no reply | — | — | — | Nov 11, 2025 | - |
| 35185938 | Foundation match help | Solved | High | Toby Gerhold | — |  Chaz Renner | loyalty | 11h | ○Sent, no reply | — | — | — | Oct 30, 2025 | - | |
| 92766975 | Wrong shade sent | Pending | Low | Toby Gerhold | — |  Steve O'Conner | Phone | — | - | —Skipped | — | — | — | Oct 28, 2025 | - |
| 72339168 | Refund not received | Closed | High | Toby Gerhold | — | Vilma Gusikowski | — | 4h | ●Responded | 2/5 | — | — | Oct 23, 2025 | Oct 27, 2025 | |
| 29629439 | Address change after shipping | Solved | Normal | Toby Gerhold | — |  Mr. Cade Senger | Chat | samples | 1d 21h | ○Sent, no reply | — | — | — | Oct 9, 2025 | - |
| 71422595 | Order arrived damaged | Solved | Urgent | Toby Gerhold | — | Amely Pacocha | influencerwholesalebopis | 1h | ⊘Not fired | — | — | — | Oct 7, 2025 | - | |
| 75570744 | Store experience feedback | Solved | Normal | Toby Gerhold | — | Dr. Mandy McLaughlin | vip | 13h | ○Sent, no reply | — | — | — | Sep 15, 2025 | - | |
| 07766301 | Lost package follow-up | Solved | Normal | Toby Gerhold | — | Mr. Lonie Hudson | wholesaleapp | 6h | ●Responded | 5/5 | — | — | Sep 11, 2025 | - | |
| 16390421 | BOPIS pickup not ready | Pending | Normal | Toby Gerhold | — |  Lily Raynor | refund | - | —Skipped | — | — | — | Sep 10, 2025 | - | |
| 95137575 | Question about product ingredients | Solved | Normal | Toby Gerhold | — | Ignatius Cummerata | Chat | influencerreturns | 6h | ○Sent, no reply | — | — | — | Sep 9, 2025 | - |
| 26974129 | Gift card balance question | Pending | High | Toby Gerhold | — | Chaz Renner | — | - | —Skipped | — | — | — | Aug 20, 2025 | - | |
| 60014835 | Loyalty points not posting | Solved | High | Toby Gerhold | — | Steve O'Conner | Chat | refundinfluencerreturns | 1d 10h | ⊘Not fired | — | — | — | Aug 16, 2025 | - |
| 70590084 | Where is my order? | Solved | Normal | Toby Gerhold | — | Jacklyn Dare | Chat | gift-card | 1d 2h | ○Sent, no reply | — | — | — | Aug 9, 2025 | - |
| 89817541 | BOPIS order cancelled at store | Closed | Normal | Toby Gerhold | — | Tommy Kuvalis | loyaltyvip | 4h | ○Sent, no reply | — | — | — | Jul 31, 2025 | Aug 7, 2025 | |
| 81639646 | Store experience feedback | Closed | High | Toby Gerhold | — | Dr. Mandy McLaughlin | shade-matchinfluencer | 19h | ○Sent, no reply | — | — | — | Jul 23, 2025 | Jul 25, 2025 | |
| 07038639 | Question about product ingredients | Solved | Low | Toby Gerhold | — | Mr. Lonie Hudson | Chat | — | 23h | ●Responded | 5/5 | — | — | Jul 11, 2025 | - |
| 79924100 | Klarna / Afterpay split issue | Open | Normal | Toby Gerhold | — |  Leonard Waters-Howell | Phone | — | - | —Skipped | — | — | — | Jun 30, 2025 | - |
| 28368612 | Item authenticity concern | Closed | Normal | Toby Gerhold | — | Ignatius Cummerata | Chat | — | 1d 14h | ○Sent, no reply | — | — | — | Jun 30, 2025 | Jul 5, 2025 |
| 52754596 | Missing items in shipment | Solved | Normal | Toby Gerhold | — |  Mr. Skyla Trantow | — | 1d 17h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | |
| 60427991 | Wrong shade sent | Solved | Normal | Toby Gerhold | — |  Yazmin Jast | Phone | bopisshipping | 1d 1h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - |
| 98541283 | Refund not received | Closed | Normal | Toby Gerhold | — | Yazmin Jast | Chat | loyalty | 1d | ○Sent, no reply | — | — | — | Jun 6, 2025 | Jun 11, 2025 |