Jonatan Hammes-Toy
santiago.conroy95@gmail.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 58836837 | Foundation match help | Solved | Normal | Jonatan Hammes-Toy | — |  Mr. Cade Senger | shade-match | 10h | ⊘Not fired | — | — | — | May 19, 2026 | - | |
| 79841690 | Missing items in shipment | Solved | Low | Jonatan Hammes-Toy | — |  Ignatius Cummerata | influencergift-cardvip | 6h | ○Sent, no reply | — | — | — | May 5, 2026 | - | |
| 02296044 | Cancel subscription / Auto-replenish | Solved | High | Jonatan Hammes-Toy | — |  Yazmin Jast | Chat | — | 4h | ●Responded | 10/11 | — | — | May 5, 2026 | - |
| 11497692 | Gift card balance question | Closed | Low | Jonatan Hammes-Toy | — |  Vilma Gusikowski | Phone | — | 5h | ●Responded | 3/5 | — | — | May 3, 2026 | May 10, 2026 |
| 80908056 | Insider tier issue | Solved | Urgent | Jonatan Hammes-Toy | — |  Darryl Jacobi | vipreturnsfragrance | 16h | ●Responded | 5/5 | — | — | May 1, 2026 | - | |
| 39820394 | Klarna / Afterpay split issue | Solved | Normal | Jonatan Hammes-Toy | — |  Jacklyn Dare | Chat | — | 4h | ●Responded | 4/5 | — | — | Apr 30, 2026 | - |
| 42026701 | Insider tier issue | Open | Normal | Jonatan Hammes-Toy | — |  Steve O'Conner | Chat | — | - | —Skipped | — | — | — | Apr 26, 2026 | - |
| 10496825 | Shipping cost question | Pending | Normal | Jonatan Hammes-Toy | — | Vilma Gusikowski | Chat | gift-cardvipdamaged | - | —Skipped | — | — | — | Apr 7, 2026 | - |
| 90180008 | Shipping cost question | Closed | High | Jonatan Hammes-Toy | — | Ignatius Cummerata | samples | 22h | ⊘Not fired | — | — | — | Apr 6, 2026 | Apr 11, 2026 | |
| 60571243 | Missing items in shipment | Solved | Normal | Jonatan Hammes-Toy | — |  Faith Hilll | Phone | refundshade-match | 3h | ●Responded | 5/5 | — | — | Apr 2, 2026 | - |
| 21976480 | Missing items in shipment | Open | Low | Jonatan Hammes-Toy | — |  Leonard Waters-Howell | Phone | gift-cardreturnsbopis | - | —Skipped | — | — | — | Mar 27, 2026 | - |
| 17597184 | Wrong shade sent | Open | High | Jonatan Hammes-Toy | — |  Chaz Renner | vipshippingapp | - | —Skipped | — | — | — | Mar 25, 2026 | - | |
| 73535733 | Insider tier issue | Solved | Normal | Jonatan Hammes-Toy | — |  Miss Amber Hintz Sr. | vip | 5h | ○Sent, no reply | — | — | — | Mar 7, 2026 | - | |
| 50157519 | Item authenticity concern | Closed | Normal | Jonatan Hammes-Toy | — |  Julie Hodkiewicz | gift-cardloyaltybopis | 1d 18h | ●Responded | 9/11 | — | — | Feb 27, 2026 | Mar 3, 2026 | |
| 59937276 | Influencer code not working | Closed | Normal | Jonatan Hammes-Toy | — | Yazmin Jast | — | 3h | ●Responded | 5/5 | — | — | Feb 26, 2026 | Mar 5, 2026 | |
| 77969206 | Missing items in shipment | Closed | Normal | Jonatan Hammes-Toy | — |  Eula McKenzie | damagedapp | 5h | ●Responded | 4/11 | — | — | Feb 22, 2026 | Feb 25, 2026 | |
| 77151110 | Question about product ingredients | Closed | Low | Jonatan Hammes-Toy | — |  Garth Dooley | refund | 1h | ○Sent, no reply | — | — | — | Feb 11, 2026 | Feb 15, 2026 | |
| 77290231 | Item authenticity concern | Solved | Low | Jonatan Hammes-Toy | — | Darryl Jacobi | Chat | refundbopiswholesale | 7h | ●Responded | 3/5 | — | — | Feb 6, 2026 | - |
| 38011526 | Where is my order? | Closed | Low | Jonatan Hammes-Toy | — | Steve O'Conner | Chat | wholesale | 1h | ●Responded | 3/5 | — | — | Feb 3, 2026 | Feb 10, 2026 |
| 75803163 | Shipping cost question | Solved | Normal | Jonatan Hammes-Toy | — | Darryl Jacobi | Chat | samplesapp | 2h | ⊘Not fired | — | — | — | Feb 3, 2026 | - |
| 46864595 | Discount code not working | Solved | Normal | Jonatan Hammes-Toy | — |  Dr. Mandy McLaughlin | vip | 3d 12h | ⊘Not fired | — | — | — | Jan 1, 2026 | - | |
| 79375427 | Refund not received | Solved | Normal | Jonatan Hammes-Toy | — | Yazmin Jast | Chat | gift-card | 8h | ○Sent, no reply | — | — | — | Nov 13, 2025 | - |
| 73874636 | Influencer code not working | Closed | Normal | Jonatan Hammes-Toy | — | Mr. Cade Senger | — | 7h | ●Responded | 5/5 | — | — | Nov 6, 2025 | Nov 11, 2025 | |
| 43262017 | BOPIS pickup not ready | Solved | Normal | Jonatan Hammes-Toy | — | Mr. Cade Senger | Chat | app | 18h | ○Sent, no reply | — | — | — | Oct 29, 2025 | - |
| 03327065 | Wrong shade sent | Closed | High | Jonatan Hammes-Toy | — |  Lily Raynor | vipgift-card | 16h | ●Responded | 1/5 | — | — | Oct 13, 2025 | Oct 21, 2025 | |
| 62707145 | Item authenticity concern | Solved | Normal | Jonatan Hammes-Toy | — | Garth Dooley | Chat | loyaltyrefundapp | 7h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - |
| 67807162 | Item authenticity concern | Solved | Normal | Jonatan Hammes-Toy | — | Chaz Renner | shippingloyaltysamples | 3h | ●Responded | 5/5 | — | — | Sep 26, 2025 | - | |
| 42321406 | Item authenticity concern | Closed | Normal | Jonatan Hammes-Toy | — | Leonard Waters-Howell | Social | samples | 1h | ⊘Not fired | — | — | — | Sep 17, 2025 | Sep 18, 2025 |
| 49983782 | Discount code not working | Closed | Normal | Jonatan Hammes-Toy | — |  Mr. Skyla Trantow | — | 6h | ○Sent, no reply | — | — | — | Sep 5, 2025 | Sep 9, 2025 | |
| 34995808 | Foundation match help | Open | Normal | Jonatan Hammes-Toy | — | Mr. Skyla Trantow | — | - | —Skipped | — | — | — | Aug 29, 2025 | - | |
| 43923217 | Wholesale order question | Pending | Low | Jonatan Hammes-Toy | — | Leonard Waters-Howell | shippinginfluencer | - | —Skipped | — | — | — | Aug 18, 2025 | - | |
| 18619152 | Store experience feedback | Closed | Normal | Jonatan Hammes-Toy | — | Leonard Waters-Howell | Chat | bopis | 2h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 10, 2025 |
| 93107574 | Return after 30-day window | Solved | Low | Jonatan Hammes-Toy | — | Ignatius Cummerata | influencer | 2d 14h | ●Responded | 3/5 | — | — | Aug 6, 2025 | - | |
| 22780490 | Missing items in shipment | Closed | Normal | Jonatan Hammes-Toy | — | Miss Amber Hintz Sr. | returns | 2h | ●Responded | 9/11 | — | — | Aug 4, 2025 | Aug 6, 2025 | |
| 68351321 | Question about product ingredients | Closed | Low | Jonatan Hammes-Toy | — |  Kaela Friesen | loyalty | 10h | ○Sent, no reply | — | — | — | Aug 1, 2025 | Aug 7, 2025 | |
| 49491800 | Return after 30-day window | Solved | Low | Jonatan Hammes-Toy | — | Lily Raynor | Chat | fragrancesamples | 4h | ●Responded | 4/5 | — | — | Jul 18, 2025 | - |
| 64442650 | BOPIS pickup not ready | Pending | High | Jonatan Hammes-Toy | — | Chaz Renner | Chat | gift-cardinfluencerrefund | - | —Skipped | — | — | — | Jul 15, 2025 | - |
| 01226126 | Restock alert for backorder | Closed | Normal | Jonatan Hammes-Toy | — |  Katrina Johns | Chat | returnsgift-card | 3h | ●Responded | 5/5 | — | — | Jul 13, 2025 | Jul 19, 2025 |
| 59061758 | Discount code not working | Closed | Normal | Jonatan Hammes-Toy | — | Vilma Gusikowski | refundshade-match | 5h | ⊘Not fired | — | — | — | Jul 1, 2025 | Jul 4, 2025 | |
| 54490628 | App login problem | Solved | Normal | Jonatan Hammes-Toy | — |  Kip Schroeder IV | loyaltyapp | 2d | ●Responded | 3/5 | — | — | Jun 6, 2025 | - | |
| 90471747 | Missing samples in order | Pending | Normal | Jonatan Hammes-Toy | — | Leonard Waters-Howell | Chat | — | - | —Skipped | — | — | — | Jun 3, 2025 | - |
| 09629508 | Pro discount enrollment | Solved | Normal | Jonatan Hammes-Toy | — | Leonard Waters-Howell | Chat | — | 6h | ●Responded | 1/5 | — | — | Jun 2, 2025 | - |
| 13594090 | Birthday gift not received | Solved | Normal | Jonatan Hammes-Toy | — | Yazmin Jast | Chat | — | 1h | ○Sent, no reply | — | — | — | Jun 1, 2025 | - |
| 56025281 | Missing items in shipment | Open | High | Jonatan Hammes-Toy | — | Jacklyn Dare | Social | vipshippingrefund | - | —Skipped | — | — | — | May 29, 2025 | - |
| 23266878 | Store experience feedback | Closed | Normal | Jonatan Hammes-Toy | — | Faith Hilll | Social | wholesalevipapp | 2h | ⊘Not fired | — | — | — | May 23, 2025 | May 26, 2025 |