Freda Koepp
brenda41@gmail.com
Showing 1 - 35 of 35
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 76264269 | Restock alert for backorder | Pending | High | Freda Koepp | — |  Yazmin Jast | Phone | bopisapp | - | —Skipped | — | — | — | May 5, 2026 | - |
| 38228066 | Gift card balance question | Solved | Normal | Freda Koepp | — |  Faith Hilll | Chat | refund | 20h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - |
| 41703168 | BOPIS order cancelled at store | Solved | Low | Freda Koepp | — |  Kip Schroeder IV | Chat | — | 3d 10h | ○Sent, no reply | — | — | — | Apr 30, 2026 | - |
| 04489647 | Price match request | Solved | Urgent | Freda Koepp | — |  Katrina Johns | Phone | — | 6h | ○Sent, no reply | — | — | — | Apr 19, 2026 | - |
| 27890883 | Price match request | Closed | Normal | Freda Koepp | — |  Mr. Cade Senger | shipping | 2d 17h | ○Sent, no reply | — | — | — | Apr 12, 2026 | Apr 18, 2026 | |
| 87056513 | App crashes at checkout | Pending | High | Freda Koepp | — | Kip Schroeder IV | Chat | bopisinfluencer | - | —Skipped | — | — | — | Mar 30, 2026 | - |
| 94910341 | Address change after shipping | Solved | Normal | Freda Koepp | — |  Jacklyn Dare | vipbopisgift-card | 1h | ○Sent, no reply | — | — | — | Mar 7, 2026 | - | |
| 38956237 | App login problem | Pending | Normal | Freda Koepp | — |  Lily Raynor | samplesdamagedfragrance | - | —Skipped | — | — | — | Feb 17, 2026 | - | |
| 53625846 | BOPIS order cancelled at store | Solved | Normal | Freda Koepp | — |  Miss Amber Hintz Sr. | Chat | shade-matchinfluencer | 4h | ○Sent, no reply | — | — | — | Feb 16, 2026 | - |
| 86796565 | Wrong shade sent | Open | Normal | Freda Koepp | — |  Ignatius Cummerata | Chat | loyaltyinfluencerdamaged | - | —Skipped | — | — | — | Jan 30, 2026 | - |
| 02841711 | Wrong shade sent | Solved | Low | Freda Koepp | — | Yazmin Jast | refundinfluencerwholesale | 21h | ●Responded | 4/5 | — | — | Jan 17, 2026 | - | |
| 59637906 | Restock alert for backorder | Closed | Low | Freda Koepp | — |  Vilma Gusikowski | refund | 2h | ●Responded | 3/5 | — | — | Dec 29, 2025 | Jan 1, 2026 | |
| 05545970 | Foundation match help | Closed | Normal | Freda Koepp | — |  Julie Hodkiewicz | app | 6h | ○Sent, no reply | — | — | — | Dec 27, 2025 | Jan 1, 2026 | |
| 77531831 | Item authenticity concern | Closed | Normal | Freda Koepp | — | Mr. Cade Senger | Chat | — | 10h | ○Sent, no reply | — | — | — | Dec 26, 2025 | Dec 29, 2025 |
| 21722656 | Pro discount enrollment | Solved | Normal | Freda Koepp | — | Faith Hilll | Chat | bopisreturns | 1h | ○Sent, no reply | — | — | — | Dec 19, 2025 | - |
| 65257983 | Store experience feedback | Closed | High | Freda Koepp | — |  Dr. Mandy McLaughlin | — | 6h | ○Sent, no reply | — | — | — | Nov 24, 2025 | Nov 29, 2025 | |
| 17653580 | Klarna / Afterpay split issue | Solved | Normal | Freda Koepp | — |  Leonard Waters-Howell | Chat | refundinfluencerwholesale | 15h | ○Sent, no reply | — | — | — | Oct 20, 2025 | - |
| 86229419 | Item authenticity concern | Solved | High | Freda Koepp | — |  Garth Dooley | Chat | fragranceshade-match | 7h | ○Sent, no reply | — | — | — | Oct 16, 2025 | - |
| 72199325 | Restock alert for backorder | Solved | Normal | Freda Koepp | — |  Mr. Eliza Gerhold IV | influencer | 1d 1h | ○Sent, no reply | — | — | — | Oct 7, 2025 | - | |
| 24791654 | BOPIS pickup not ready | Open | Normal | Freda Koepp | — |  Amely Pacocha | shippingappgift-card | - | —Skipped | — | — | — | Sep 26, 2025 | - | |
| 25011241 | Restock alert for backorder | Solved | Normal | Freda Koepp | — | Ignatius Cummerata | Chat | — | 1d | ○Sent, no reply | — | — | — | Sep 24, 2025 | - |
| 73008355 | Gift card balance question | Solved | Normal | Freda Koepp | — | Faith Hilll | Chat | — | 21h | ○Sent, no reply | — | — | — | Sep 18, 2025 | - |
| 86135921 | Cancel order request | Solved | Normal | Freda Koepp | — | Leonard Waters-Howell | loyaltyrefundshipping | 3h | ○Sent, no reply | — | — | — | Sep 17, 2025 | - | |
| 58230549 | Price match request | Closed | Normal | Freda Koepp | — | Leonard Waters-Howell | Chat | — | 6h | ●Responded | 4/5 | — | — | Sep 5, 2025 | Sep 9, 2025 |
| 36318800 | Restock alert for backorder | Solved | Urgent | Freda Koepp | — |  Chaz Renner | Chat | gift-card | 6h | ⊘Not fired | — | — | — | Aug 25, 2025 | - |
| 88251403 | Missing samples in order | Open | Normal | Freda Koepp | — | Ignatius Cummerata | Chat | — | - | —Skipped | — | — | — | Aug 22, 2025 | - |
| 18527961 | Loyalty points not posting | Open | Normal | Freda Koepp | — | Katrina Johns | — | - | —Skipped | — | — | — | Aug 14, 2025 | - | |
| 66891133 | Wholesale order question | Closed | Normal | Freda Koepp | — | Katrina Johns | — | 4h | ○Sent, no reply | — | — | — | Aug 7, 2025 | Aug 8, 2025 | |
| 46374752 | Question about product ingredients | Solved | Normal | Freda Koepp | — | Julie Hodkiewicz | appwholesaledamaged | 5h | ○Sent, no reply | — | — | — | Jun 23, 2025 | - | |
| 12905623 | Loyalty points not posting | Solved | High | Freda Koepp | — | Garth Dooley | — | 15h | ⊘Not fired | — | — | — | Jun 14, 2025 | - | |
| 04971640 | BOPIS pickup not ready | Solved | High | Freda Koepp | — |  Mr. Skyla Trantow | Chat | bopisfragrancegift-card | 1h | ○Sent, no reply | — | — | — | Jun 11, 2025 | - |
| 14294068 | App login problem | Solved | Normal | Freda Koepp | — | Kip Schroeder IV | — | 2h | ●Responded | 2/5 | — | — | Jun 10, 2025 | - | |
| 55942427 | Birthday gift not received | Solved | High | Freda Koepp | — | Miss Amber Hintz Sr. | Phone | appvipsamples | 12h | ○Sent, no reply | — | — | — | Jun 5, 2025 | - |
| 50181988 | Pro discount enrollment | Closed | Normal | Freda Koepp | — | Garth Dooley | Chat | — | 6d 1h | ●Responded | 1/5 | — | — | May 30, 2025 | Jun 9, 2025 |
| 40850011 | Foundation match help | Solved | Normal | Freda Koepp | — |  Eula McKenzie | Chat | gift-cardinfluencerapp | 9h | ●Responded | 4/5 | — | — | May 28, 2025 | - |