Mitchell Stehr
jermaine.orn@gmail.com
Showing 1 - 14 of 14
Rating | Comment | Ticket | Customer | Team member | Responded |
|---|---|---|---|---|---|
| 1/5 | I will never recommend this brand again. Truly terrible support. | 33188615Price match request | Mitchell Stehr |  Darryl Jacobi | May 17, 2026, 2:42 PM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 85807562BOPIS pickup not ready | Mitchell Stehr |  Ignatius Cummerata | May 10, 2026, 1:28 PM |
| 5/5 | Quick, kind, and they actually solved my problem on the first message. | 60091778Item authenticity concern | Mitchell Stehr |  Mr. Lonie Hudson | Apr 17, 2026, 4:21 AM |
| 4/5 | Great overall, just took a bit longer than I expected on chat. | 54749935BOPIS order cancelled at store | Mitchell Stehr |  Julie Hodkiewicz | Mar 26, 2026, 10:03 AM |
| 2/5 | Two-week back-and-forth for a refund that should have been one click. | 64493509Missing items in shipment | Mitchell Stehr |  Mr. Cade Senger | Feb 14, 2026, 2:33 PM |
| 3/5 | Okay experience. The chat felt scripted, didn't really listen at first. | 79919508Klarna / Afterpay split issue | Mitchell Stehr |  Leonard Waters-Howell | Feb 9, 2026, 8:40 AM |
| 2/5 | Wrong shade sent twice. Their solution was to wait for another shipment. | 57247709Influencer code not working | Mitchell Stehr |  Kaela Friesen | Jan 20, 2026, 1:12 AM |
| 4/5 | Pretty easy overall. One extra screen on the return flow than expected. | 01084734App crashes at checkout | Mitchell Stehr |  Jacklyn Dare | Dec 19, 2025, 11:54 PM |
| 5/5 | The personalization quiz is genuinely helpful, not just a marketing gimmick. | 89677468Wrong shade sent | Mitchell Stehr |  Steve O'Conner | Dec 18, 2025, 3:52 AM |
| 4/5 | Got my refund eventually. Communication could have been a touch clearer. | 96381803Question about product ingredients | Mitchell Stehr |  Mr. Eliza Gerhold IV | Nov 26, 2025, 9:01 PM |
| 10/11 | Best omnichannel experience in beauty. Stores, app, and online all sync seamlessly. | 11895009Item authenticity concern | Mitchell Stehr | Leonard Waters-Howell | Nov 13, 2025, 1:51 AM |
| 5/5 | Quick refund, clear communication, and they upgraded my shipping for the next order. | 59629820BOPIS order cancelled at store | Mitchell Stehr | Ignatius Cummerata | Oct 22, 2025, 4:18 AM |
| 4/11 | The app is slow and buggy now. Lost trust in the brand. | 91157093Allergic reaction concern | Mitchell Stehr |  Garth Dooley | Jul 22, 2025, 1:13 PM |
| 4/5 | Good support, just the points didn't post automatically — had to ask. | 51179100Address change after shipping | Mitchell Stehr |  Lily Raynor | Jul 19, 2025, 4:25 AM |