Shelia Ritchie
jaron.auer@hotmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 90323107 | Item authenticity concern | Solved | Normal | Shelia Ritchie | — |  Jacklyn Dare | fragrance | 9d 1h | ○Sent, no reply | — | — | — | Apr 14, 2026 | - | |
| 84987587 | Wholesale order question | Solved | Normal | Shelia Ritchie | — |  Ignatius Cummerata | influencerbopis | 6h | ●Responded | 5/5 | — | — | Apr 9, 2026 | - | |
| 99288611 | Cancel subscription / Auto-replenish | Solved | Normal | Shelia Ritchie | — |  Chaz Renner | damagedappinfluencer | 4h | ○Sent, no reply | — | — | — | Apr 5, 2026 | - | |
| 27770392 | Wrong shade sent | Closed | Normal | Shelia Ritchie | — |  Julie Hodkiewicz | — | 16h | ●Responded | 4/5 | — | — | Mar 24, 2026 | Mar 31, 2026 | |
| 28275716 | Birthday gift not received | Closed | Normal | Shelia Ritchie | — |  Faith Hilll | Phone | wholesale | 1d 21h | ○Sent, no reply | — | — | — | Mar 19, 2026 | Mar 28, 2026 |
| 88654817 | Allergic reaction concern | Solved | Low | Shelia Ritchie | — |  Kaela Friesen | Chat | shade-match | 4h | ⊘Not fired | — | — | — | Mar 13, 2026 | - |
| 46460486 | Missing items in shipment | Solved | Normal | Shelia Ritchie | — |  Eula McKenzie | influencergift-card | 5h | ○Sent, no reply | — | — | — | Mar 13, 2026 | - | |
| 67084564 | Influencer code not working | Solved | Low | Shelia Ritchie | — | Eula McKenzie | — | 11h | ●Responded | 5/5 | — | — | Mar 12, 2026 | - | |
| 11989160 | Klarna / Afterpay split issue | Solved | Normal | Shelia Ritchie | — |  Garth Dooley | Chat | appfragrance | 5h | ○Sent, no reply | — | — | — | Mar 2, 2026 | - |
| 79005945 | Insider tier issue | Solved | Urgent | Shelia Ritchie | — |  Miss Amber Hintz Sr. | shippingloyalty | 5h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |
| 41486405 | Price match request | Pending | Low | Shelia Ritchie | — |  Katrina Johns | shipping | - | —Skipped | — | — | — | Feb 26, 2026 | - | |
| 83027963 | Loyalty points not posting | Solved | Low | Shelia Ritchie | — |  Lily Raynor | Chat | — | 2d 5h | ⊘Not fired | — | — | — | Feb 25, 2026 | - |
| 25580055 | Wholesale order question | Solved | Normal | Shelia Ritchie | — |  Mr. Cade Senger | Chat | gift-card | 3h | ●Responded | 5/5 | — | — | Feb 8, 2026 | - |
| 55026325 | App crashes at checkout | Pending | Normal | Shelia Ritchie | — |  Dr. Mandy McLaughlin | — | - | —Skipped | — | — | — | Feb 5, 2026 | - | |
| 82309125 | Lost package follow-up | Pending | Normal | Shelia Ritchie | — |  Darryl Jacobi | samplesvip | - | —Skipped | — | — | — | Feb 4, 2026 | - | |
| 82422004 | App login problem | Closed | Normal | Shelia Ritchie | — | Lily Raynor | influencergift-card | 1d | ○Sent, no reply | — | — | — | Jan 16, 2026 | Jan 18, 2026 | |
| 67642282 | Order arrived damaged | Solved | Normal | Shelia Ritchie | — | Dr. Mandy McLaughlin | Chat | shippingapp | 20h | ●Responded | 5/5 | — | — | Dec 18, 2025 | - |
| 90240242 | BOPIS order cancelled at store | Pending | Normal | Shelia Ritchie | — | Julie Hodkiewicz | Chat | bopiswholesale | - | —Skipped | — | — | — | Dec 15, 2025 | - |
| 27570821 | Insider tier issue | Solved | Normal | Shelia Ritchie | — |  Amely Pacocha | Chat | returnsdamaged | 10h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - |
| 05640004 | Pro discount enrollment | Solved | Normal | Shelia Ritchie | — | Chaz Renner | appfragrance | 19h | ○Sent, no reply | — | — | — | Dec 6, 2025 | - | |
| 54318617 | App crashes at checkout | Solved | Normal | Shelia Ritchie | — | Dr. Mandy McLaughlin | samples | 17h | ⊘Not fired | — | — | — | Nov 9, 2025 | - | |
| 62123985 | Loyalty points not posting | Solved | Low | Shelia Ritchie | — | Jacklyn Dare | loyaltydamagedshade-match | 14h | ●Responded | 3/5 | — | — | Oct 23, 2025 | - | |
| 56862523 | Order arrived damaged | Closed | Low | Shelia Ritchie | — |  Oscar O'Hara | Chat | influencer | 5h | ○Sent, no reply | — | — | — | Oct 21, 2025 | Oct 23, 2025 |
| 50632455 | App crashes at checkout | Closed | Normal | Shelia Ritchie | — |  Tommy Kuvalis | gift-cardinfluencer | 2d | ●Responded | 4/5 | — | — | Oct 7, 2025 | Oct 10, 2025 | |
| 77374664 | Cancel subscription / Auto-replenish | Closed | High | Shelia Ritchie | — |  Leonard Waters-Howell | shade-matchbopisapp | 5h | ○Sent, no reply | — | — | — | Oct 7, 2025 | Oct 12, 2025 | |
| 51136542 | Wrong shade sent | Solved | Low | Shelia Ritchie | — |  Steve O'Conner | refundshade-matchloyalty | 20h | ○Sent, no reply | — | — | — | Sep 27, 2025 | - | |
| 13554245 | Address change after shipping | Closed | Normal | Shelia Ritchie | — | Mr. Cade Senger | Social | — | 6h | ⊘Not fired | — | — | — | Sep 19, 2025 | Sep 20, 2025 |
| 72131195 | Item authenticity concern | Solved | Normal | Shelia Ritchie | — | Steve O'Conner | Chat | refundshade-match | 6h | ○Sent, no reply | — | — | — | Sep 13, 2025 | - |
| 98455529 | Where is my order? | Solved | Normal | Shelia Ritchie | — | Katrina Johns | Chat | returnswholesaleinfluencer | 1d | ⊘Not fired | — | — | — | Sep 8, 2025 | - |
| 37912535 | Klarna / Afterpay split issue | Closed | Low | Shelia Ritchie | — | Ignatius Cummerata | Chat | gift-cardinfluencerreturns | 8h | ⊘Not fired | — | — | — | Jul 23, 2025 | Jul 24, 2025 |
| 28575714 | Discount code not working | Open | Low | Shelia Ritchie | — | Miss Amber Hintz Sr. | Chat | loyalty | - | —Skipped | — | — | — | Jul 10, 2025 | - |
| 47750929 | Shipping cost question | Solved | Low | Shelia Ritchie | — | Eula McKenzie | vipshade-match | 2d 2h | ○Sent, no reply | — | — | — | Jul 9, 2025 | - | |
| 19948321 | Address change after shipping | Solved | Normal | Shelia Ritchie | — |  Mr. Skyla Trantow | fragrance | 9h | ○Sent, no reply | — | — | — | Jul 8, 2025 | - | |
| 45730203 | Insider tier issue | Solved | Normal | Shelia Ritchie | — | Julie Hodkiewicz | Chat | — | 4h | ○Sent, no reply | — | — | — | Jun 30, 2025 | - |
| 07900810 | Store experience feedback | Solved | Normal | Shelia Ritchie | — | Faith Hilll | samples | 1d 21h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | |
| 08992608 | BOPIS order cancelled at store | Solved | High | Shelia Ritchie | — | Faith Hilll | Chat | — | 1d 20h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - |
| 77899909 | Wholesale order question | Pending | Low | Shelia Ritchie | — | Oscar O'Hara | Chat | bopisvip | - | —Skipped | — | — | — | May 30, 2025 | - |