Alan Weissnat
tessie_metz39@gmail.com
Showing 1 - 45 of 45
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 72607171 | Question about product ingredients | Closed | Normal | Alan Weissnat | — |  Mr. Skyla Trantow | Phone | shade-matchinfluencer | 1d 19h | ○Sent, no reply | — | — | — | May 19, 2026 | May 26, 2026 |
| 64650966 | Gift card balance question | Solved | Normal | Alan Weissnat | — | Mr. Skyla Trantow | vip | 6h | ○Sent, no reply | — | — | — | May 18, 2026 | - | |
| 44731614 | Shipping cost question | Pending | Normal | Alan Weissnat | — |  Mr. Cade Senger | bopisfragranceinfluencer | - | —Skipped | — | — | — | May 16, 2026 | - | |
| 87406692 | Discount code not working | Solved | High | Alan Weissnat | — |  Oscar O'Hara | Chat | gift-cardshippingloyalty | 19h | ●Responded | 5/5 | — | — | May 12, 2026 | - |
| 55413876 | Discount code not working | Solved | High | Alan Weissnat | — |  Chaz Renner | influencergift-card | 1d 15h | ●Responded | 4/5 | — | — | May 9, 2026 | - | |
| 80100048 | Discount code not working | Solved | Normal | Alan Weissnat | — |  Yazmin Jast | fragrance | 6h | ●Responded | 4/5 | — | — | May 9, 2026 | - | |
| 34233607 | Where is my order? | Closed | Normal | Alan Weissnat | — |  Julie Hodkiewicz | vip | 1d 5h | ●Responded | 4/5 | — | — | May 8, 2026 | May 12, 2026 | |
| 27657238 | Order arrived damaged | Solved | Normal | Alan Weissnat | — |  Tommy Kuvalis | influencerrefundreturns | 12h | ●Responded | 5/5 | — | — | May 7, 2026 | - | |
| 17004814 | Refund not received | Solved | High | Alan Weissnat | — | Mr. Skyla Trantow | Chat | shade-matchinfluencer | 6h | ●Responded | 5/5 | — | — | May 3, 2026 | - |
| 34116462 | Shipping cost question | Open | Normal | Alan Weissnat | — |  Jacklyn Dare | gift-cardfragranceshade-match | - | —Skipped | — | — | — | Apr 30, 2026 | - | |
| 93085855 | Discount code not working | Pending | Normal | Alan Weissnat | — |  Eula McKenzie | fragranceshade-matchbopis | - | —Skipped | — | — | — | Apr 28, 2026 | - | |
| 04882560 | Where is my order? | Solved | Normal | Alan Weissnat | — |  Garth Dooley | Chat | refundloyalty | 1h | ●Responded | 4/5 | — | — | Apr 26, 2026 | - |
| 65135903 | Return after 30-day window | Solved | High | Alan Weissnat | — |  Mr. Eliza Gerhold IV | Social | refundapp | 4h | ⊘Not fired | — | — | — | Apr 17, 2026 | - |
| 93768778 | Loyalty points not posting | Solved | Urgent | Alan Weissnat | — |  Darryl Jacobi | damagedbopis | 12h | ○Sent, no reply | — | — | — | Apr 3, 2026 | - | |
| 96507360 | Wholesale order question | Pending | Low | Alan Weissnat | — |  Faith Hilll | wholesaleshade-match | - | —Skipped | — | — | — | Mar 28, 2026 | - | |
| 73646438 | BOPIS order cancelled at store | Solved | Low | Alan Weissnat | — | Jacklyn Dare | Chat | refund | 6h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - |
| 96432034 | BOPIS order cancelled at store | Solved | Normal | Alan Weissnat | — |  Katrina Johns | influencerdamagedbopis | 1h | ○Sent, no reply | — | — | — | Mar 26, 2026 | - | |
| 82079863 | Store experience feedback | Solved | Normal | Alan Weissnat | — |  Ignatius Cummerata | influencer | 14h | ●Responded | 4/5 | — | — | Mar 19, 2026 | - | |
| 75680464 | App crashes at checkout | Open | Normal | Alan Weissnat | — |  Lily Raynor | Chat | vip | - | —Skipped | — | — | — | Mar 13, 2026 | - |
| 33120417 | Pro discount enrollment | Solved | Normal | Alan Weissnat | — | Chaz Renner | Chat | — | 15h | ●Responded | 10/11 | — | — | Mar 5, 2026 | - |
| 04584001 | App crashes at checkout | Solved | Normal | Alan Weissnat | — | Julie Hodkiewicz | — | 4h | ○Sent, no reply | — | — | — | Feb 26, 2026 | - | |
| 39780583 | Wholesale order question | Solved | Normal | Alan Weissnat | — | Darryl Jacobi | Chat | appbopisfragrance | 3h | ○Sent, no reply | — | — | — | Feb 13, 2026 | - |
| 83753788 | Address change after shipping | Solved | High | Alan Weissnat | — |  Dr. Mandy McLaughlin | damaged | 5h | ●Responded | 1/5 | — | — | Jan 28, 2026 | - | |
| 43040651 | Loyalty points not posting | Closed | Low | Alan Weissnat | — | Lily Raynor | Chat | — | 6h | ●Responded | 5/5 | — | — | Jan 21, 2026 | Jan 23, 2026 |
| 96825430 | Wrong shade sent | Solved | Normal | Alan Weissnat | — | Dr. Mandy McLaughlin | Social | refundvipapp | 14h | ⊘Not fired | — | — | — | Jan 10, 2026 | - |
| 75466244 | BOPIS pickup not ready | Pending | Urgent | Alan Weissnat | — | Faith Hilll | Chat | — | - | —Skipped | — | — | — | Jan 8, 2026 | - |
| 50826549 | Cancel subscription / Auto-replenish | Solved | Normal | Alan Weissnat | — | Julie Hodkiewicz | Chat | damagedgift-card | 2d 14h | ○Sent, no reply | — | — | — | Jan 1, 2026 | - |
| 00242008 | Gift card balance question | Closed | Normal | Alan Weissnat | — | Eula McKenzie | Chat | — | 2d 12h | ○Sent, no reply | — | — | — | Dec 15, 2025 | Dec 21, 2025 |
| 61110025 | Store experience feedback | Solved | Normal | Alan Weissnat | — | Mr. Skyla Trantow | damagedwholesale | 5h | ○Sent, no reply | — | — | — | Dec 12, 2025 | - | |
| 55809833 | Missing samples in order | Closed | Low | Alan Weissnat | — | Mr. Cade Senger | bopissamplesshipping | 4h | ○Sent, no reply | — | — | — | Nov 28, 2025 | Dec 3, 2025 | |
| 63351376 | Loyalty points not posting | Solved | Normal | Alan Weissnat | — | Jacklyn Dare | Phone | — | 1d 13h | ○Sent, no reply | — | — | — | Nov 18, 2025 | - |
| 24730663 | Klarna / Afterpay split issue | Closed | High | Alan Weissnat | — |  Steve O'Conner | Chat | wholesaledamaged | 6h | ⊘Not fired | — | — | — | Nov 8, 2025 | Nov 14, 2025 |
| 21940972 | Lost package follow-up | Pending | Low | Alan Weissnat | — | Tommy Kuvalis | — | - | —Skipped | — | — | — | Oct 23, 2025 | - | |
| 79478000 | Restock alert for backorder | Solved | Normal | Alan Weissnat | — | Katrina Johns | Chat | refund | 3h | ●Responded | 5/5 | — | — | Sep 26, 2025 | - |
| 60985206 | Influencer code not working | Pending | Low | Alan Weissnat | — | Faith Hilll | — | - | —Skipped | — | — | — | Sep 18, 2025 | - | |
| 70365566 | Store experience feedback | Solved | Normal | Alan Weissnat | — | Dr. Mandy McLaughlin | Phone | refunddamagedshade-match | 2h | ●Responded | 5/5 | — | — | Sep 18, 2025 | - |
| 53620539 | Foundation match help | Open | Low | Alan Weissnat | — |  Kip Schroeder IV | Chat | loyaltygift-card | - | —Skipped | — | — | — | Sep 15, 2025 | - |
| 97996093 | Cancel order request | Solved | Low | Alan Weissnat | — | Kip Schroeder IV | gift-carddamaged | 6h | ○Sent, no reply | — | — | — | Jul 28, 2025 | - | |
| 51811978 | Cancel order request | Solved | Normal | Alan Weissnat | — | Oscar O'Hara | loyalty | 13h | ⊘Not fired | — | — | — | Jul 11, 2025 | - | |
| 84506363 | Order arrived damaged | Solved | Normal | Alan Weissnat | — | Faith Hilll | — | 2d 13h | ●Responded | 9/11 | — | — | Jul 10, 2025 | - | |
| 33051368 | Gift card balance question | Solved | Normal | Alan Weissnat | — |  Miss Amber Hintz Sr. | app | 3h | ○Sent, no reply | — | — | — | Jul 10, 2025 | - | |
| 61995579 | BOPIS order cancelled at store | Closed | Normal | Alan Weissnat | — |  Amely Pacocha | Social | shipping | 3h | ⊘Not fired | — | — | — | Jul 2, 2025 | Jul 5, 2025 |
| 80913781 | Missing items in shipment | Solved | Normal | Alan Weissnat | — | Miss Amber Hintz Sr. | gift-card | 13h | ●Responded | 4/5 | — | — | Jun 26, 2025 | - | |
| 31523625 | Cancel order request | Solved | Normal | Alan Weissnat | — | Miss Amber Hintz Sr. | gift-card | 2h | ●Responded | 5/5 | — | — | Jun 25, 2025 | - | |
| 28968988 | Where is my order? | Solved | Low | Alan Weissnat | — | Julie Hodkiewicz | vipshade-match | 1d 13h | ⊘Not fired | — | — | — | Jun 10, 2025 | - |