Robyn Price
ilene74@gmail.com
Showing 1 - 37 of 37
External ID | Subject | Status | Priority | Customer | Company | Assigned to | Channel | Tags | Resolution | Survey state | Response | QA | Signals | Created | Closed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 33377670 | App crashes at checkout | Closed | Normal | — | shade-matchrefund | 4h | ○Sent, no reply | — | — | — | May 14, 2026 | May 18, 2026 | |||
| 13669269 | Klarna / Afterpay split issue | Pending | Normal | — | influencer | - | —Skipped | — | — | — | May 7, 2026 | - | |||
| 52214739 | Wrong shade sent | Solved | Normal | — | vipdamaged | 16h | ●Responded | 10/11 | — | — | Apr 17, 2026 | - | |||
| 21886780 | Insider tier issue | Solved | Low | — | Social | samples | 5h | ⊘Not fired | — | — | — | Apr 12, 2026 | - | ||
| 59964508 | Wholesale order question | Closed | High | — | Social | loyaltyapp | 1d 22h | ⊘Not fired | — | — | — | Mar 13, 2026 | Mar 22, 2026 | ||
| 56949719 | Discount code not working | Closed | Normal | — | — | 4d 6h | ○Sent, no reply | — | — | — | Mar 5, 2026 | Mar 16, 2026 | |||
| 06434447 | Foundation match help | Closed | Normal | — | — | 6h | ○Sent, no reply | — | — | — | Feb 28, 2026 | Mar 2, 2026 | |||
| 33977956 | Address change after shipping | Solved | Low | — | loyalty | 1d 9h | ○Sent, no reply | — | — | — | Feb 2, 2026 | - | |||
| 56454495 | Pro discount enrollment | Closed | High | — | Chat | — | 22h | ○Sent, no reply | — | — | — | Jan 30, 2026 | Feb 2, 2026 | ||
| 70966238 | BOPIS order cancelled at store | Solved | Normal | — | Phone | samplesreturnswholesale | 2d 6h | ○Sent, no reply | — | — | — | Jan 19, 2026 | - | ||
| 33545037 | Where is my order? | Solved | Normal | — | wholesalegift-card | 7d 13h | ●Responded | 1/5 | — | — | Dec 29, 2025 | - | |||
| 81539384 | Where is my order? | Solved | Normal | — | vipwholesale | 9d 13h | ○Sent, no reply | — | — | — | Dec 13, 2025 | - | |||
| 58239255 | Restock alert for backorder | Solved | Normal | — | Social | influencer | 14h | ⊘Not fired | — | — | — | Dec 12, 2025 | - | ||
| 37426368 | Klarna / Afterpay split issue | Solved | Normal | — | Phone | influencerdamagedsamples | 3h | ○Sent, no reply | — | — | — | Dec 10, 2025 | - | ||
| 60103393 | Return after 30-day window | Closed | Low | — | influencershade-match | 4h | ⊘Not fired | — | — | — | Dec 8, 2025 | Dec 15, 2025 | |||
| 59097352 | BOPIS pickup not ready | Closed | Normal | — | Social | loyaltyrefund | 6h | ⊘Not fired | — | — | — | Dec 3, 2025 | Dec 7, 2025 | ||
| 80885985 | Item authenticity concern | Solved | High | — | wholesaleshippingloyalty | 2h | ○Sent, no reply | — | — | — | Nov 28, 2025 | - | |||
| 19118198 | BOPIS order cancelled at store | Closed | Normal | — | — | 4h | ⊘Not fired | — | — | — | Nov 27, 2025 | Dec 4, 2025 | |||
| 01970397 | Wrong shade sent | Open | Normal | — | Chat | damagedinfluencer | - | —Skipped | — | — | — | Nov 11, 2025 | - | ||
| 02245245 | Cancel subscription / Auto-replenish | Solved | Normal | — | Chat | loyaltydamagedgift-card | 10h | ⊘Not fired | — | — | — | Nov 6, 2025 | - | ||
| 08953603 | Allergic reaction concern | Closed | Normal | — | shade-match | 6h | ○Sent, no reply | — | — | — | Nov 3, 2025 | Nov 4, 2025 | |||
| 37073707 | Restock alert for backorder | Pending | Low | — | Chat | damaged | - | —Skipped | — | — | — | Nov 3, 2025 | - | ||
| 39768487 | Refund not received | Pending | Normal | — | fragrancewholesaleinfluencer | - | —Skipped | — | — | — | Oct 28, 2025 | - | |||
| 15271603 | Wholesale order question | Solved | Low | — | fragrance | 17h | ○Sent, no reply | — | — | — | Sep 30, 2025 | - | |||
| 68117384 | App login problem | Closed | Normal | — | refund | 5h | ⊘Not fired | — | — | — | Sep 5, 2025 | Sep 9, 2025 | |||
| 61520710 | Item authenticity concern | Solved | Normal | — | shippingsamples | 19h | ⊘Not fired | — | — | — | Aug 30, 2025 | - | |||
| 93329270 | Missing items in shipment | Solved | Normal | — | wholesale | 4h | ●Responded | 3/5 | — | — | Aug 25, 2025 | - | |||
| 31174404 | App crashes at checkout | Solved | Normal | — | bopisinfluencergift-card | 20h | ○Sent, no reply | — | — | — | Aug 12, 2025 | - | |||
| 73792503 | Klarna / Afterpay split issue | Closed | Low | — | Chat | loyaltyrefundreturns | 2h | ●Responded | 4/5 | — | — | Jul 27, 2025 | Jul 31, 2025 | ||
| 81087899 | Address change after shipping | Solved | Normal | — | vipreturns | 19h | ○Sent, no reply | — | — | — | Jul 18, 2025 | - | |||
| 26507252 | Insider tier issue | Closed | Low | — | gift-cardinfluencerbopis | 5h | ●Responded | 4/5 | — | — | Jul 8, 2025 | Jul 12, 2025 | |||
| 41235032 | Cancel subscription / Auto-replenish | Closed | Low | — | Chat | — | 19h | ⊘Not fired | — | — | — | Jul 4, 2025 | Jul 11, 2025 | ||
| 16881475 | Foundation match help | Solved | Normal | — | Social | app | 1d 21h | ⊘Not fired | — | — | — | Jun 27, 2025 | - | ||
| 78055406 | Wholesale order question | Solved | Normal | — | Chat | loyalty | 2h | ○Sent, no reply | — | — | — | Jun 20, 2025 | - | ||
| 64926946 | Price match request | Solved | Normal | — | loyalty | 13h | ●Responded | 5/5 | — | — | Jun 11, 2025 | - | |||
| 15647639 | Foundation match help | Closed | High | — | Phone | wholesale | 1h | ●Responded | 9/11 | — | — | Jun 1, 2025 | Jun 8, 2025 | ||
| 20407847 | Address change after shipping | Open | High | — | shippingrefundloyalty | - | —Skipped | — | — | — | May 31, 2025 | - |